Horrific!!!!!!!
This is literally the worst app I have ever used in my entire life. Built by a company that makes millions of dollars, this is what they produce? it is almost as if a three year-old designed and maintains it. I don’t know what else to say. This is ridiculous and everybody that works on this app should be fired!
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Doesn’t work
Honestly, Monarch would be better off turning this app off. It doesn’t work and leaves a really poor taste of the brand - which is a shame as the actual property is terrific. Building a mobile app is table stakes these days and quite simple. Spend a little mo ey and get it right or shut it down.
False advertising
If you look in the rewards it says complimentary drinks but if you have over 30$ in the machine been playing slots and roulette for hours and have the players card that give supposedly “free drinks” but you still gotta bet wager or lose 40$ for it to be comped false advertising to the point it’s just a scam for money
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Last update was years ago
Hello! Can we get some enhancements to the app now? Do you have a roadmap or is all DEV shuttered? I’m doing lots of DEV for other casino apps and basic configurations are lacking on this one. Please enable biometrics or saved login at the very least so users don’t have to continue to manually enter login.
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Really Lousy
I feel like there are always comped rooms available for this low roller because I’m the only person willing to spend hours screwing around with this terrible app just to book them.
Maybe just leave it the way it is then?
Maybe just leave it the way it is then?
I worked on this app
I am giving this app 1 star because it's not really great. I was the UI/UX developer for this app and I worked uphill against company policies the entire time it was being developed. The dev team was incapable of putting together even the simplest screens because the company (Nasdaq: MCRI) as a whole lacks good leaders and the CEO changes his mind on important guest facing products (like this) without consulting those with the ability and know-how to say "that's a horrible idea." I would not recommend Atlantis, Monarch or any of their properties as places to spend your money. Do not use this app - you are better off using the website through a mobile browser - the app offers nothing native to iOS or Android. If you've had sign-in issues or have sseen incorrect data (or other users' data) in your account, it is the direct rsult of the incomptence of the IT dept. and the CEO.
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Is it an app or crap
Prolly the worst APP in the APP world don’t even waste your time with this APP , you’ll be more frustrated then anything
Worst app and rude manager
I have gone Atlantis resort for years but after regular unreliable app and being told by a manager today that they don’t care that I have been loyal to them for years I will no longer go to their casino! No wonder their app and service have the worst ratings.
If I could only rate it lower
This app NEVER works. Similar to the internet, electricity (elevators) hot tubs, …there is always an excuse but it is constant. The line to check in can be hours and that is okay with them. Also the seem to make money error in their favor more than average.
Needs fixing with login
Cannot login at all and want to use my comps.. tried logging in multiple times and one time it lets you then the next your usher or password is wrong apparently
App is not working
Please update app, i can’t log in to check my offers.
App was working then stopped
The app was working and now I can’t log in, I thought maybe it was my password so I went to change it but it says my email doesn’t exist. Please fix the bugs I love this app
Crash crash crash
Unstable app guys, keeps crashing. Using an I
Ad pro. Up to date. When attempting sign in, spins and spins on. When and if I ever am open the app, screen goes white. Usually when playing contest game. Has bugs for sure. Screen won’t flip from portrait to landscape. Ghost shadows on poker icons. Yep, it has issues.
Ad pro. Up to date. When attempting sign in, spins and spins on. When and if I ever am open the app, screen goes white. Usually when playing contest game. Has bugs for sure. Screen won’t flip from portrait to landscape. Ghost shadows on poker icons. Yep, it has issues.
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Not ready
I downloaded the app because of a poker contest. The game is not playable on a mobile phone. Interface is beyond horrendous. Uninstalling….
This app is garbage
Fire your developers and start over. It’s not like you are struggling with money to pay to develop a decent app. Come on now.
Lots of room for improvements
I love Atlantis Reno and want to love the rewards app but the current offering is barely functional, to the point where i just access the portal through the website on mobile browser.
Difficulties logging in, needing to sign back in every time you revisit the app, no recognition of saved passwords or ability to use biometric unlocks, long load times for each new page, and no iOS privacy nutrition label, are just some examples of very basic functionality and documentation needed to make this app useable in the first place.
Once those basic fixes are implemented, i hope to see the app gain extra features that most other top casinos have, such as in-app mobile casino gaming! (Slots, poker, contest entries, etc.)
Difficulties logging in, needing to sign back in every time you revisit the app, no recognition of saved passwords or ability to use biometric unlocks, long load times for each new page, and no iOS privacy nutrition label, are just some examples of very basic functionality and documentation needed to make this app useable in the first place.
Once those basic fixes are implemented, i hope to see the app gain extra features that most other top casinos have, such as in-app mobile casino gaming! (Slots, poker, contest entries, etc.)
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App never works!!!
This has to be the worst app ever. It never works.
Actually 0 stars
Horrible app! 0 luck logging in, have reset my password 6 times and it still does not work! Total junk! Should be deleted from the App Store.
Unrefined
The app feels like it was made by a high school student. It is full of bugs and is very user unfriendly
Unusable
I keep resetting my password and then it says
Password incorrect. Can’t get in. Can’t reset my password. Totally worthless.
Password incorrect. Can’t get in. Can’t reset my password. Totally worthless.
