My Account was closed for no reason
I know many will ignore this review anyway because I ignored the negative reviews I read and downloaded the app.
It is almost like they get people to give them their documents before closing their accounts for no reason or explanation.
Rubbish
Response from developer
Hi, sorry for the frustration this caused. Account rejections are usually due to image quality or document mismatch even when documents seem fine. Please reach out via help@monieworld.com with your details so our team can review your application and clarify what happened.
Best app, quick and smooth use. Highly reliable
Response from developer
Hi Ugo, Thank you for your valuable feedback. We're delighted to have you as one of our users and truly appreciate your support. Please continue enjoying our app. We're here to serve you better every day.
Reference
Response from developer
Hello, Thank you for your feedback! We’re glad you’re enjoying the rates. We appreciate your suggestion to add a reference/description for every transfer, and we’ll share this with our product team as we continue improving the app for a better user experience.
Very very bad customer care
Response from developer
Hello, We’re very sorry for the experience. This isn’t the service we want for our Users. Please send details of the issue, including a screenshot and your registered account information, to help@monieworld.com so our team can review and assist further.
