Awful
Despite the log on “remember me” button never working for well over 3 years now…. They made it worse by adding about 5 minutes of “I’m not a robot” checks which are in all likelihood used to train AI to make the checks to take even more time in future.
If there were a choice to avoid this then I think just about everyone would but if your company payroll signs up to this and makes you use it i would assume they hate you.
If there were a choice to avoid this then I think just about everyone would but if your company payroll signs up to this and makes you use it i would assume they hate you.
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Such poor quality app
I have never seen any app so rubbish and useless than Moorepay, I wish my company would change to different app as soon as possible. I have been trying to verify that I am not a robot for 10 minutes and the app still loading more images asking more questions
Response from developer
I'm truly sorry to hear about the difficulties you've faced whilst using our app. I acknowledge that we've fallen short in delivering the seamless experience that you deserved, and I apologise for any inconvenience this may have caused you. Please know that we've taken your feedback seriously and made significant improvements to address the issues you've encountered. As of July, we've deployed a series of backend fixes that have resolved many of the historical bugs and known problems. Furthermore, I'm excited to inform you that a new version of our app will be released in the next month, which includes further updates and enhancements. We believe these changes will greatly improve the performance and usability of the app. If you haven't already, I encourage you to try the current version, which already includes features like "Login with Apple" and biometric integration to simplify the login process. Should you continue to face any challenges or have any questions, our support team is here to assist you at mobile@moorepay.co.uk. Again, I deeply regret that our app didn't meet your expectations, and I want to assure you that we are committed to working tirelessly to make it better.
Absolutely pathetic app
Befitting of the stereotypes HR gets, this app is extremely poor, abysmal and useless at its job! The websites robot check leads you in an endless loop which is so infuriating. I wish I could legally bill you for the time I was robbed from using this app. Watching paint dry would be more worth anyone’s time than using this app.
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No Data
Poor app
I receive email about you can view your payslip I did download app because on website it’s nothing it’s just move to app. And in app as well notifications about Payslip but actual payslip is missing . And I did see people did submit a review for this app 2 year ago but still I believe no improvement. As we don’t choose this app this should be go in minus ➖ Rating.
I receive email about you can view your payslip I did download app because on website it’s nothing it’s just move to app. And in app as well notifications about Payslip but actual payslip is missing . And I did see people did submit a review for this app 2 year ago but still I believe no improvement. As we don’t choose this app this should be go in minus ➖ Rating.
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Awful app and website
The website and app are very frustrating for end users. Not very logical to work things out.
The app, the default photos for iOS are too big, so photos have to be taken, cropped and then uploaded. And if you accidentally knock one of the tabs at the bottom, you’ve lost any unsaved work, so you need to be in the habit of save after every task. 🙄
The app, the default photos for iOS are too big, so photos have to be taken, cropped and then uploaded. And if you accidentally knock one of the tabs at the bottom, you’ve lost any unsaved work, so you need to be in the habit of save after every task. 🙄
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Useless
Often times out and instructs you to log back in. The recaptcha then gets stuck in a loop so it never actually lets you back in. The user interface is poor, buggy and fiddly with little micro menu of a menu to try to find what you’re doing. I dread using this app and always do my best to avoid it. A full gutting of the app from back to front is required.
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Very slow
I get paid and still haven’t received my wage slip after payday. Would make more sense to get the wage slip a day or two before payday so I can work my bills out. Or even check if my pay is correct instead of leaving it like a day after payday to see my wage slip. And seeing it’s wrong
No updates and buggy
The principle of the app is sound and it should make payslips much more accessible for employees, but unfortunately a poorly designed UI and buggy features cripple it unless you are tech savvy, and even then there are problems. 2FA codes either copied from an authenticator app or which pop up from the apple passwords app, have a bug were all the digits are input into the firs character space, rather than having each digit put into each separate box in the 2FA code. And then once you do manually type in the password and 2FA code, and enable biometrics, after a period of several days you are met with a message saying you session has expired and you have to go through 2FA again and re enable biometrics. My banking apps don’t even do this. The app hasn’t been updated in 10 months on iOS and is an unloved afterthought from Moorepay. We were going to buy the T&A and Holiday modules but after such a poor experience with the basic payslip functionality, we have decided to look at alternative suppliers. A real shame when there was so much promise.
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Really poor
One of the worst paycheck apps I’ve had to use. Extremely basic and feels very old. Really needs attention and a make over. Modernisation is required.
Appalling App
Biometric log in on 19th, then on 20th the app told me I was logged out and to enter my details again. This happens every pay day. This app is awful and considering my large multinational company use it for salary and holiday it is shockingly bad,how it still exists is beyond me. The app developers must be blind and deaf or just thick skinned to allow this to continue (or just taking the money)
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Utterly and completely useless - not fit for purpose
App keeps logging me out, app gets stuck in re-captcha cycles, app won’t save passwords app won’t reconsider or use Apple Password app. UTTERLY USELESS AMD NOT FIT FOR PURPOSE.
Useless
Won’t let me log in at all, won’t send me a password reset and won’t reply to any emails.
Keeps logging me out.
This app would be good if it didn’t keep logging me out all the time. Surely this shouldn’t be difficult for the developers to fix. Other apps don’t log me out all the time.
One issue
I have been using the app
For 3 years
Seems like most of the apps previous issues have been sorted the app is working well at the moment.
The only thing that would make it perfect for me, is if I didn’t have to manually scroll through my time sheets to check how many hours I have booked every month. (overtime 1.5x and overtime 2x for example)
Counting how much extra I’ve done of each that goes towards next months wage is very frustrating perhaps the app could have a way of telling me how much of each i have booked for the month if this was the case it would’ve been a 5 star review. If I logged in and tapped timesheets and at the top it displayed
January
Units Hours code
7 1.5x Overtime
10 2x Overtime
2 Out of hours call out
This would make the app 100 times better! no messing around I can work out how much extra I’ve done in a matter of seconds rather than having to count it all myself
I don’t know if other people have the same frustrations as me but if I was to guess I’d say quite a lot of people would like to know
Hope this helps
For 3 years
Seems like most of the apps previous issues have been sorted the app is working well at the moment.
The only thing that would make it perfect for me, is if I didn’t have to manually scroll through my time sheets to check how many hours I have booked every month. (overtime 1.5x and overtime 2x for example)
Counting how much extra I’ve done of each that goes towards next months wage is very frustrating perhaps the app could have a way of telling me how much of each i have booked for the month if this was the case it would’ve been a 5 star review. If I logged in and tapped timesheets and at the top it displayed
January
Units Hours code
7 1.5x Overtime
10 2x Overtime
2 Out of hours call out
This would make the app 100 times better! no messing around I can work out how much extra I’ve done in a matter of seconds rather than having to count it all myself
I don’t know if other people have the same frustrations as me but if I was to guess I’d say quite a lot of people would like to know
Hope this helps
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Access to wage slips
Absolutely terrible. It has been bad from the start of using it going back at least a year. Sick to the back teeth about the constant crashing and then the infuriating pass phrase change that is “Required”. Really, most other sites know that if you pick a strong pass phrase instead of a password then tweak parts of it to conform to numbers, letters & special characters, you have a potentially very good phrase that is easy to remember and also very hard to crack.
Get your act together Moorepay or pass on the access to wage slips to a proper business that knows what it is to do to allow access and keep security.
Get your act together Moorepay or pass on the access to wage slips to a proper business that knows what it is to do to allow access and keep security.
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Constantly logs you out
The app will not remember your login details and constantly logs you out which is frustrating.
Total garbage!
It would be easier to find another job with another employer that uses anything else than getting this nonsense to work.
Awful
How this gets 4 stars is confusing. Login is slow and you can’t use the calendar or type in the date when selecting holidays.
Generally good
As an employee this is useful and has good features.
Problems as mentioned in previous reviews still seem to exist:
Regularly you are logged out and have to sign in again. The setting for biometrics (Face ID) doesn’t stick and you have to remember to check it again once logged in.
When looking at dates on a specific month on the calendar, it sends you back to the present month, which is frustrating and confusing.
Apart from these gripes it’s not too bad.
Problems as mentioned in previous reviews still seem to exist:
Regularly you are logged out and have to sign in again. The setting for biometrics (Face ID) doesn’t stick and you have to remember to check it again once logged in.
When looking at dates on a specific month on the calendar, it sends you back to the present month, which is frustrating and confusing.
Apart from these gripes it’s not too bad.
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Poor
Very very basic information is available to you. No information about overtime, hours worked or tax code etc and everytime you open the app it requires you to sign in again which gets annoying
