No updates and buggy
The principle of the app is sound and it should make payslips much more accessible for employees, but unfortunately a poorly designed UI and buggy features cripple it unless you are tech savvy, and even then there are problems. 2FA codes either copied from an authenticator app or which pop up from the apple passwords app, have a bug were all the digits are input into the firs character space, rather than having each digit put into each separate box in the 2FA code. And then once you do manually type in the password and 2FA code, and enable biometrics, after a period of several days you are met with a message saying you session has expired and you have to go through 2FA again and re enable biometrics. My banking apps don’t even do this. The app hasn’t been updated in 10 months on iOS and is an unloved afterthought from Moorepay. We were going to buy the T&A and Holiday modules but after such a poor experience with the basic payslip functionality, we have decided to look at alternative suppliers. A real shame when there was so much promise.
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Really poor
One of the worst paycheck apps I’ve had to use. Extremely basic and feels very old. Really needs attention and a make over. Modernisation is required.
Appalling App
Biometric log in on 19th, then on 20th the app told me I was logged out and to enter my details again. This happens every pay day. This app is awful and considering my large multinational company use it for salary and holiday it is shockingly bad,how it still exists is beyond me. The app developers must be blind and deaf or just thick skinned to allow this to continue (or just taking the money)
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Utterly and completely useless - not fit for purpose
App keeps logging me out, app gets stuck in re-captcha cycles, app won’t save passwords app won’t reconsider or use Apple Password app. UTTERLY USELESS AMD NOT FIT FOR PURPOSE.
Useless
Won’t let me log in at all, won’t send me a password reset and won’t reply to any emails.
Keeps logging me out.
This app would be good if it didn’t keep logging me out all the time. Surely this shouldn’t be difficult for the developers to fix. Other apps don’t log me out all the time.
One issue
I have been using the app
For 3 years
Seems like most of the apps previous issues have been sorted the app is working well at the moment.
The only thing that would make it perfect for me, is if I didn’t have to manually scroll through my time sheets to check how many hours I have booked every month. (overtime 1.5x and overtime 2x for example)
Counting how much extra I’ve done of each that goes towards next months wage is very frustrating perhaps the app could have a way of telling me how much of each i have booked for the month if this was the case it would’ve been a 5 star review. If I logged in and tapped timesheets and at the top it displayed
January
Units Hours code
7 1.5x Overtime
10 2x Overtime
2 Out of hours call out
This would make the app 100 times better! no messing around I can work out how much extra I’ve done in a matter of seconds rather than having to count it all myself
I don’t know if other people have the same frustrations as me but if I was to guess I’d say quite a lot of people would like to know
Hope this helps
For 3 years
Seems like most of the apps previous issues have been sorted the app is working well at the moment.
The only thing that would make it perfect for me, is if I didn’t have to manually scroll through my time sheets to check how many hours I have booked every month. (overtime 1.5x and overtime 2x for example)
Counting how much extra I’ve done of each that goes towards next months wage is very frustrating perhaps the app could have a way of telling me how much of each i have booked for the month if this was the case it would’ve been a 5 star review. If I logged in and tapped timesheets and at the top it displayed
January
Units Hours code
7 1.5x Overtime
10 2x Overtime
2 Out of hours call out
This would make the app 100 times better! no messing around I can work out how much extra I’ve done in a matter of seconds rather than having to count it all myself
I don’t know if other people have the same frustrations as me but if I was to guess I’d say quite a lot of people would like to know
Hope this helps
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Access to wage slips
Absolutely terrible. It has been bad from the start of using it going back at least a year. Sick to the back teeth about the constant crashing and then the infuriating pass phrase change that is “Required”. Really, most other sites know that if you pick a strong pass phrase instead of a password then tweak parts of it to conform to numbers, letters & special characters, you have a potentially very good phrase that is easy to remember and also very hard to crack.
Get your act together Moorepay or pass on the access to wage slips to a proper business that knows what it is to do to allow access and keep security.
Get your act together Moorepay or pass on the access to wage slips to a proper business that knows what it is to do to allow access and keep security.
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Constantly logs you out
The app will not remember your login details and constantly logs you out which is frustrating.
Total garbage!
It would be easier to find another job with another employer that uses anything else than getting this nonsense to work.
Awful
How this gets 4 stars is confusing. Login is slow and you can’t use the calendar or type in the date when selecting holidays.
Generally good
As an employee this is useful and has good features.
Problems as mentioned in previous reviews still seem to exist:
Regularly you are logged out and have to sign in again. The setting for biometrics (Face ID) doesn’t stick and you have to remember to check it again once logged in.
When looking at dates on a specific month on the calendar, it sends you back to the present month, which is frustrating and confusing.
Apart from these gripes it’s not too bad.
Problems as mentioned in previous reviews still seem to exist:
Regularly you are logged out and have to sign in again. The setting for biometrics (Face ID) doesn’t stick and you have to remember to check it again once logged in.
When looking at dates on a specific month on the calendar, it sends you back to the present month, which is frustrating and confusing.
Apart from these gripes it’s not too bad.
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Poor
Very very basic information is available to you. No information about overtime, hours worked or tax code etc and everytime you open the app it requires you to sign in again which gets annoying
Geoff H
Avoid at all costs. Horrible user experience
Missing pension contributions & payslips
Our company moved to Moorepay recently and our first payslip was delayed. In our second month with Moorepay they hadn’t processed our employee pension contributions, so they have had to be pushed to next month. And then this month no payslips again apart from his some obscure link to the payroll site itself. The app / site doesn’t show the payslips at all
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Terrible app
Rubbish app, dated, limited functionality and if you try to use it more than once in 10 minutes it crashes every time you try to navigate until it background refreshes.
Awful!
Absolutely awful app. Trying to log in and will not accept my log in credentials. Logged in on the web using exact same credentials, no problems. The app is not working!!!
Useless app
My work recently started using this app for us to request holiday etc. The app is completely useless crashes constantly, you can amend anything on the app and it won’t even let you scroll down when trying to fill out a holiday request form. The mobile app is pointless and a complete waste of time. I’ll certainly be requesting my work stops using this platform.
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Shockingly poor app.
Can’t log in, when I book a holiday it just goes to white and I have no idea if it has worked or not. In the past year it hasn’t improved at all!
Wow!!
I have spent the last 5 hours attempting to log into my account with Moorepay. Clearly I (and my password remembering phone) forget the password within 6 seconds of changing it!
Forgot password, confirm new password, invalid username or password…
Really is shockingly poor…
Forgot password, confirm new password, invalid username or password…
Really is shockingly poor…
