Scam
This company is running nothing short of a legalized scam. In all my life, I have never witnessed such an anti-consumer, deceptive trap.
We purchased our subscriptions on August 12th for a short trip. Because of their absurd rules, we were forced to pay for TWO full months upfront. How can a customer be required to cancel a subscription by August 10th when it wasn't even purchased until August 12th?
Instead of addressing this obvious design flaw, they ignored our support emails for weeks until the next billing cycle rolled over, deducted money from our card, and then told us in writing that nothing could be done.
They are shamelessly taking advantage of international visitors and hiding behind bureaucratic fine print to extract unearned revenue. Zero customer service, zero ethics, and a completely broken model designed to trap people. Stay far away from mo.pla.
We purchased our subscriptions on August 12th for a short trip. Because of their absurd rules, we were forced to pay for TWO full months upfront. How can a customer be required to cancel a subscription by August 10th when it wasn't even purchased until August 12th?
Instead of addressing this obvious design flaw, they ignored our support emails for weeks until the next billing cycle rolled over, deducted money from our card, and then told us in writing that nothing could be done.
They are shamelessly taking advantage of international visitors and hiding behind bureaucratic fine print to extract unearned revenue. Zero customer service, zero ethics, and a completely broken model designed to trap people. Stay far away from mo.pla.
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Ööstenitferous
Don’t use
Don’t use this app not trustworthy
JJos442
You won’t be able to cancel after 10th
The rules changed in May 2026 and you won’t be able to cancel the d-ticket after the 10th.
Their support is incredibly unhelpful and won’t cancel this for you.
Stay away from using them for Deutschland Ticket.
Their support is incredibly unhelpful and won’t cancel this for you.
Stay away from using them for Deutschland Ticket.
AAndrewwwein
Customer service
Customer service is so slow and they don’t respond to emails
AAelin_03
Took money after subscription cancelled
Shocking app! Took money after my month subscription for a full month after that I will never use as not in Germany. Been nearly a week and can’t even reply to an email or their help contact. Absolutely shocking. Thief’s! Watch your money!!
DDowntown64
