Owner
New update app is garbage i can only say..!
Stay away!
App is okay. Tech is pretty glitchy. Worst part is being operated by a terrible company.. legitimately the worst company I have ever dealt with.
Terrible update
This newest update is cloud based connectivity. It’s total junk. If you have no cell service than you can not even change duty status. Motive says, don’t worry, it updates itself later or the next morning. Try convince a DOT officer that your logs are legal!! So if you can’t change duty status your driving time gets eaten up pretty quick…
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Rather get a root canal
Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on a personal level. Have had so many bad experiences I can’t even list them all. Not to mention the safety provided by this companies garbage AI dash cameras that can’t read a license plate in broad daylight 2 feet in front of you and it’s a complete joke. Literally criminal what they claim their AI cameras can do vs what garbage quality you actually get. This is a massive step backwards in the safety of everyone on the road. As a company owner who hires 30 drivers I would never trust my life and safety to this company nor their devices to function when needed most. Would rather go get a root canal than deal with this company. I legit fear for the safety of everyone on the roadway. Motive is doing such a disservice over what should be expected as bare minimum. At least the drivers really like the cameras tho. They can get away with murder and the AI won’t even know but as a company owner who wants to enforce a level of professionalism and safety standards this camera does you zero favors.
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Stay away
Contract renews even services are no longer needed sent 30 emails to cancel services two year straight till this day still getting charged for service no longer have
Awful customer service
I’ve been with motive for 5 years…. Each year constant growth. This year, I was forced to restructure. I had asked motive for a temporary assistance. According to motive, they value a contract more than a long term customer. That should tell you who you’re dealing with. Shameful.
Hard break
Said I did a hard break would it have been better to run the light? Garbage camera and app
Terrible support
They sent the wrong wires for my ELD and waited a week to get someone to just send it out (still waiting). Nobody seems to know what they’re doing and I don’t understand why they can’t send another wires and I’ll send the other one back. I paid $600 for the year and it’s already starting on a bad foot.
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Glitchy
Has more glitches then an antique Christmas lights. Constantly doesn't recognize your password. I could go on and on 👎
No notifications
I have all notifications set to receive but doesn’t get any notifications at all about anything. This app needs a serious update to where notifications are able to be sent. I have checked my phone notifications settings and still don’t get any notifications if my drivers are close to being out of hours or anything about safety. Also it’s slow on showing current drivers that are logged into the tractors. Needs an update immediately
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No notifications
I have all notifications set to receive but doesn’t get any notifications at all about anything. This app needs a serious update to where notifications are able to be sent. I have checked my phone notifications settings and still don’t get any notifications if my drivers are close to being out of hours or anything about safety.
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Response from developer
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Too many technical issues and awful management/customer service
This App does not provide visibility or alerts for speeding events. Since our Speeding Detection Settings were configured correctly and no speeding events appeared in the App, we reasonably assumed no such events were occurring. We weren’t aware Motive system has so many technical issues and limitations preventing speeding events from appearing in the Safety section of the App.
The facts clearly demonstrate ongoing Motive technical issues, lack of system visibility, and miscommunication. Our company suffered harm and penalties Motive failures. All while Motive avoiding to take responsibility or even willing to address or resolve their issues promptly, accurately, and transparently.
The facts clearly demonstrate ongoing Motive technical issues, lack of system visibility, and miscommunication. Our company suffered harm and penalties Motive failures. All while Motive avoiding to take responsibility or even willing to address or resolve their issues promptly, accurately, and transparently.
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I don’t like motive
Motive devices are being used by company owners to force drivers to operate for more than 14 hours, and then they edit the logs. I sent a letter to the FMCSA including a screenshot of my unedited log and the version that the company altered and signed on my behalf. This company is part of the harmful practices in the market; their only interest is collecting money regardless of anything else, and they do not help the system identify or report fraudulent or corrupt operations.
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So far terrible
Just started a massive contract with motive. 20+ units with camera. Sales rep promised me the world. Seemed to have an answer for everything. After signup support become non existent. Communication stopped. Problems arose and no one not even the original sales rep can respond. If looking for a camera for a small fleet might be okay but for anything of size orif you need motive for contract related needs I’d strongly advise you to look elsewhere for now until motive can actually provide some decent customer service. Completle bait and switch. False advertising. Terrible product with so many flaws. Samsara is better!
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So far terrible
Just started a massive contract with motive. Sales rep promised me the world. Seemed to have an answer for everything. After signup support become non existent. Communication stopped. Problems arose and no one not even the original sales rep can respond in a timely manner. If looking for a camera for a small fleet might be okay but for anything of size of if you need motive for contract related needs I’d advise anyone to look elsewhere for now until motive can actually provide some decent customer service.
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Response from developer
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Your satisfaction is very important to us, and we’d like the opportunity to make things right. Please provide your contact details here, reach out to us at support@gomotive.com, or call our 24/7 Support Line at (855) 434-3564 so that a member of our team can personally assist you. We value your business and look forward to resolving your concerns as quickly as possible. Thank you for bringing this to our attention.
Scammers
Lock you into contract without sending you anything and make it very difficult to cancel
Bikram
Sidhu
Worse
Worst experience of my life, never again!
Ruthless!!
I was recently on a contract with motive using their ELD and camera package. I was involved in a pretty serious six truck accident where I have multiple broken bones. I only have one truck so the company was temporarily shut down while I healed. I paid the monthly bill the first couple of months, but tried to explain to motive that I was unable to make the payments as my business just started, and I’m unable to work. After explaining that’s a little bit of money that I had was all that I had for food in my home bills and even had money sent from family. They continue to take the payment out. I understand that I had a contract, but at some point, you have to have a heart and I know that there’s no heart in business however two or three months of service when it’s not even being used it’s not that much to you guys, however, it meant the world to me. Technically I guess they did nothing wrong. I just expected a little bit of compassion. I would never use this company again and I advise anyone reading this not to also.
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Cheap junk
I was never told you couldn’t use this system with a battery disconnect. Never worked longer than a day
