User Unfriendly & Limited Benefits
1. Too many redundant security checks and repeated re-logins when switching menu. 2. The app shows up to 5 recuse per year. But their system says only up to 3. They would not honor what the app shows. The customer service manner was bad. They refused to honor the fourth rescue of mine as well as the 1st rescue of the additional member. They said the 3 rescues coverage applies to both members combined. You don’t get what you pay for. Not worth joining the club.
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Been there for me every time!
Had 9 years and they’ve always been there for me and my family. Esp my son while stationed in Norfolk.
Well
This companies billing practices are ridiculous. They will try to run card once and if it does not clear, because it is turned off in my case, the roadside coverage ends immediately. Then you must wait 3 days for coverage to begin after the payment clears. Totally unreasonable to not offer a grace period or even try it later in the day.
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Bad app
Seriously such a miserable experience
User Unfriendly & Limited Benefits
1. Too many redundant security checks and repeated re-logins when switch menu. 2. The app shows up to 5 recuse per year. But their system says only up to 3. They would not honor what the app shows. The customer service manner was bad. They refused to honor the fourth rescue. You don’t get what you pay for. Not worth joining the club.
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Left me stranded
I requested a jump start for my car through the mobile app at 315 on a Sunday afternoon. I was charged 95.00 and never got service. I am a member and should never have been charged a dime. I was told someone would arrive between 438-508. At 509 I called the called the tow company and he said he was still 30 min away. I called Allstate back and they told me the call had been cancelled and that they would send another company but it would be well over a 50 minute wait. I have never used them before and never will again. Meanwhile I am still out 95.00. And my car is still dead. Going back to AAA.
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App Issues
Why do I have to sign in each time I open the app? And every time I go back to the Home Screen? Can’t there be a Face ID option for logging in initially? It seems like an easy fix Allstate.
buggy system or crooked company
I needed roadside assistance for a flat tire. My benefits are active and I’m a member of the Allstate motor club but when requesting assistance, they said I did not have benefits. Even after providing proof, I still had to pay out of pocket. I don’t know if this is the fault of a buggy system or Allstate stealing my money, either way, it’s their fault.
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The Worst App
Do not use this app. Just don’t. It will break on you and either leave you without access to help, forget you’re a member entirely, or screw up billing. This is the most broken, janky app I’ve ever have the displeasure of using.
The roadside assistance website is MUCH more reliable. Just bookmark it in your browser instead of using this abysmal excuse for an app.
The roadside assistance website is MUCH more reliable. Just bookmark it in your browser instead of using this abysmal excuse for an app.
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User Unfriendly
Too many redundant security checks and repeated re-logins when switch menu.
Mobile App Major Fail!
The app will not allow me to update the credit card! The current card is expired. It will not let me delete and re-add the card! My renewal is due this month! Anyone have a suggestion?
Roadside assistance
Their ETA is unacceptable. It seems like they find a provider that’s far away, two hours plus just for a jumpstart.
This company has changed
Like many others I called Allstate Roadside which I've been a member of since 1980 which is stated on my card. They sent Redline Towing who showed up in a reasonable amount of time but that's the only good thing I can say.
The driver made me (68 year old) push the car off the driveway while he sat in the car and steered. Keep in mind this was on a sub-zero day. He loaded the car onto the flatbed truck and drove off. The driver then called me to come meet him outside. He demanded $75 because Allstate won't approve the claim. I didn't care to argue out there and would just call Allstate to straighten it out.
Allstate said that Redline told them the car wouldn't go in neutral and they had to push the car because I refused to (I did and have a witness who saw me). If the car couldn't get in neutral, nobody would be pushing it! They said they had to use a wench to get the car on the truck. The starter was the issue and the claim was for a non starting car. How else would the car get on the truck?
Bottom line these guys are liars and thieves and Allstate is just as guilty for not vetting them properly. I have read all the other reviews from Allstate members so this isn't a one off situation. I have opened up a case with Allstate and will do my best to make sure they drop this company so others aren't subjected to their deceptive practices and outright lies.
If you have a choice don't use Redline Towing or Allstate Roadside!!!
The driver made me (68 year old) push the car off the driveway while he sat in the car and steered. Keep in mind this was on a sub-zero day. He loaded the car onto the flatbed truck and drove off. The driver then called me to come meet him outside. He demanded $75 because Allstate won't approve the claim. I didn't care to argue out there and would just call Allstate to straighten it out.
Allstate said that Redline told them the car wouldn't go in neutral and they had to push the car because I refused to (I did and have a witness who saw me). If the car couldn't get in neutral, nobody would be pushing it! They said they had to use a wench to get the car on the truck. The starter was the issue and the claim was for a non starting car. How else would the car get on the truck?
Bottom line these guys are liars and thieves and Allstate is just as guilty for not vetting them properly. I have read all the other reviews from Allstate members so this isn't a one off situation. I have opened up a case with Allstate and will do my best to make sure they drop this company so others aren't subjected to their deceptive practices and outright lies.
If you have a choice don't use Redline Towing or Allstate Roadside!!!
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Fast tow app needs work
The app was able to put in the order for our tow very fast, tow truck came faster than expected. Although app did not do a good job of updating that our tow truck was on the way. Very pleased but work on the updating of rescue steps :)
Scam
Even though you enter your policy number, it still steals money from you anyway
No longer valid app
Allstate does not use this anymore it seems. Just takes you to website. Take it down
App Leads To Website
When you open the app it says “we moved” and gives a link to their website. It’s a shame because their online automated voice tells you to download the app. I just wanted a tow truck and felt like I was being led in circles.
Scam Scam Scam
I am tired of companies pulling funding for services they don't offer such as app that works instead of, app moved go to website or pay monthly for rude customer service like what is going on? I thought anything under the name Allstate was good to go and was of class. Maybe I need to go elsewhere.
Awful app & customer experience
The app itself now redirects you to the website. The website AND customer service asks you to download the app. The entire system/database doesn’t re-batch to update & see your membership for 48 hours, so I’ve been stranded for 2 days (not everyone has access to help). Customer service is abhorrent, unhelpful & poor communicators. Looking to switch from Allstate ENTIRELY.
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App is no longer available!!!
So I’ve been dealing with the motorclub actually since November. I’ve been getting charged twice, by my auto policy from allstate and from the motorclub. Today I was charged again and I’ve been trying to get in contact with the “motorclub” for hours and was told to download the app!! The membership phone number automated also tells you to download the app!! When you open the app it says it’s no longer available and to go to the website. When you go to the website it’s NOT your account but only to get roadside assistance and there’s zero information on how to access your membership account!! Finally my allstate rep called the motorclub on a 3-way, who told us to download this app!! This is an absolute fiasco!! I’m absolutely positive I’m going to regret this policy. I just spent 45 minutes on the phone with the motorclub to access my account and for 45 minutes I can’t register or log in!! So you might want to reconsider this motorclub honestly!! I know who I’m going to call and I’m betting it’s not going to be a nightmare!!
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