Recommended Maintenance
I had a recommended fuel system cleaning performed and coolant flush when I took my car in for other maintenance. Additionally, I was told I had a bad wheel bearing that was causing my alignment problem.
Ever since the fuel flush my engine has been vibrating excessively. Additionally, I received an engine over temp warning all of a sudden since having the recommended coolant flush completed. For the engine temp problem I was told my radiator was damaged and needed to be replaced. Plus that would drive another paid coolant flush. On top of that, I was told that the bearing that was supposedly replaced previously was still bad and had to be replaced again.
When I picked my car up after the repairs I asked to see the radiator damage, but they weren’t able not able to show me the damage on the old radiator. I asked if I could take the old radiator but was told I couldn’t take it either. I asked if they could send me pictures later of the damage but was told no because they have to scrap it on the day of. Lastly, my car still pulls to the left and the engine vibrates excessively.
Ever since the fuel flush my engine has been vibrating excessively. Additionally, I received an engine over temp warning all of a sudden since having the recommended coolant flush completed. For the engine temp problem I was told my radiator was damaged and needed to be replaced. Plus that would drive another paid coolant flush. On top of that, I was told that the bearing that was supposedly replaced previously was still bad and had to be replaced again.
When I picked my car up after the repairs I asked to see the radiator damage, but they weren’t able not able to show me the damage on the old radiator. I asked if I could take the old radiator but was told I couldn’t take it either. I asked if they could send me pictures later of the damage but was told no because they have to scrap it on the day of. Lastly, my car still pulls to the left and the engine vibrates excessively.
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Top Rate
The Mechanics here are first rate, always tell you every detail and very responsive to questions. They like when you show interest in car maintenance and are an active participant in the care of your vehicle. The service is quick and efficient, also there is a nice waiting room with soft chairs and tv.
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Great customer service
The store manager and his staff deliver top notch service! I greeted upon entering the store. I needed a new set of tires, front brakes, and an alignment. They delivered quality service and the store manager helped me find a way to to take care of my bill with no money out of my pocket! #mynewcarguys
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Fleet Vehicle Maintenance
Leander Firestone Team are always awesome!
My car
Always so professional, precise, I been bringing my car to Firestone , since 2018 , doesn’t matter which Location I go to all Managers , and staff very Professional
