Easy sailing
Extremely easy to schedule, change, update appointments for my vehicles in the app. I love how the app also populates available offers for the services I may want or need.
Awesome Service
Chuck and Mike are great to work with!!
Details
Would like to have my vin number and more details about my individual vehicles
Stores do not connect to scheduling feature
I have tried several times to schedule appointments with the app. They do not show in the store calendar and the employees/manager said they haven’t started using that feature.
Being able to see previous services is great though.
Being able to see previous services is great though.
No point
This is one of the worst apps I have ever downloaded. I guess now it matches the bad customer service experience of the stores.
Great response and repairs
Great shop and repairs. Store manager figured out what the cause was on both of my wife’s car and my truck. James is very knowledgeable and doesn’t get the credit he deserves. Will always bring it back.
SERVICES NERIS STYLE
NOTHING BUT STYLE - FAST SERVICE-VERY CLEAN . Very FAST — 5 STARS FOR SURE
Great Service
Use these guys for all my car maintenance they do a great job
Recommended Maintenance
I had a recommended fuel system cleaning performed and coolant flush when I took my car in for other maintenance. Additionally, I was told I had a bad wheel bearing that was causing my alignment problem.
Ever since the fuel flush my engine has been vibrating excessively. Additionally, I received an engine over temp warning all of a sudden since having the recommended coolant flush completed. For the engine temp problem I was told my radiator was damaged and needed to be replaced. Plus that would drive another paid coolant flush. On top of that, I was told that the bearing that was supposedly replaced previously was still bad and had to be replaced again.
When I picked my car up after the repairs I asked to see the radiator damage, but they weren’t able not able to show me the damage on the old radiator. I asked if I could take the old radiator but was told I couldn’t take it either. I asked if they could send me pictures later of the damage but was told no because they have to scrap it on the day of. Lastly, my car still pulls to the left and the engine vibrates excessively.
Ever since the fuel flush my engine has been vibrating excessively. Additionally, I received an engine over temp warning all of a sudden since having the recommended coolant flush completed. For the engine temp problem I was told my radiator was damaged and needed to be replaced. Plus that would drive another paid coolant flush. On top of that, I was told that the bearing that was supposedly replaced previously was still bad and had to be replaced again.
When I picked my car up after the repairs I asked to see the radiator damage, but they weren’t able not able to show me the damage on the old radiator. I asked if I could take the old radiator but was told I couldn’t take it either. I asked if they could send me pictures later of the damage but was told no because they have to scrap it on the day of. Lastly, my car still pulls to the left and the engine vibrates excessively.
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Top Rate
The Mechanics here are first rate, always tell you every detail and very responsive to questions. They like when you show interest in car maintenance and are an active participant in the care of your vehicle. The service is quick and efficient, also there is a nice waiting room with soft chairs and tv.
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Great customer service
The store manager and his staff deliver top notch service! I greeted upon entering the store. I needed a new set of tires, front brakes, and an alignment. They delivered quality service and the store manager helped me find a way to to take care of my bill with no money out of my pocket! #mynewcarguys
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Fleet Vehicle Maintenance
Leander Firestone Team are always awesome!
My car
Always so professional, precise, I been bringing my car to Firestone , since 2018 , doesn’t matter which Location I go to all Managers , and staff very Professional
Great service
These folks are the best in the business
Best customer service
Henry was so helpful and professional and always takes great care of my cars.
Service
This store always has the best service
App use to work well
On iPhone 17 pro it won’t load past appointments and won’t load future appointments.
Notifications won’t disappear
At least it’s easier to schedule an appt on the app rather than the unintuitive website but the app shows a couple notifications that won’t go away and nothing in app clarifies why I have a notification.
Also, the app isn’t terribly intuitive either but at least it’s miles better than the garbage website. I’m happy enough with the service I get at my local store but the app and website? Not so much.
Also, the app isn’t terribly intuitive either but at least it’s miles better than the garbage website. I’m happy enough with the service I get at my local store but the app and website? Not so much.
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Professional and Thorough
I’ve never had a bad experience at the Memorial Drive Firestone. The staff is always friendly and informative. When my truck needed an alignment the technician actually came into the waiting room and asked me to come and view the truck and why it was pulling to the right. That’s customer service that you don’t find often. I appreciate their efforts to make bad situations turn out great. 🇺🇸🫡
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FIX!!! Update
can’t log in the app or website. i’ve changed my password multiple times and still nothing please fix
