Notifications won’t disappear
At least it’s easier to schedule an appt on the app rather than the unintuitive website but the app shows a couple notifications that won’t go away and nothing in app clarifies why I have a notification.
Also, the app isn’t terribly intuitive either but at least it’s miles better than the garbage website. I’m happy enough with the service I get at my local store but the app and website? Not so much.
Also, the app isn’t terribly intuitive either but at least it’s miles better than the garbage website. I’m happy enough with the service I get at my local store but the app and website? Not so much.
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Professional and Thorough
I’ve never had a bad experience at the Memorial Drive Firestone. The staff is always friendly and informative. When my truck needed an alignment the technician actually came into the waiting room and asked me to come and view the truck and why it was pulling to the right. That’s customer service that you don’t find often. I appreciate their efforts to make bad situations turn out great. 🇺🇸🫡
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FIX!!! Update
can’t log in the app or website. i’ve changed my password multiple times and still nothing please fix
Glitchy but fine
It’s ok but the service records feature doesn’t work, you can’t update them without getting an error message
Great app, except at no point do I see how much anything costs
The app is easy to navigate and shows you several discount coupons, however, at no point in scheduling a visit do I see anything about how much the services will cost. No idea if your oil change is going to cost you 60 bucks or 150 until you get to the place or call ahead.
Firestone is great but not the app
I love Firestone! They always do a great job.
The app is the issue. It needs to be more in sync with the stores. The appointments set on the app should be set in the store. Calling the store to set an appointment should then show up in the app. The appointments already made should show up in the app. It all needs to work together. Only actual available appointments should show up in the app. Firestone has a great design, it should be utilized to work properly.
The app is the issue. It needs to be more in sync with the stores. The appointments set on the app should be set in the store. Calling the store to set an appointment should then show up in the app. The appointments already made should show up in the app. It all needs to work together. Only actual available appointments should show up in the app. Firestone has a great design, it should be utilized to work properly.
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No Tire Shopping Option
Went to site to shop for tires. It automatically fed me through to make appointment with no option to go back. Unable to go through tire choices available. That sucks
Easy to schedule!
Very impressed with scheduling my services and having special offers available!
Easy / Powerful
So far, the app appears to be straight forward and super useful. No more “wondering” what and when I did the last maintenance detail on my vehicle. Puts me on the “same page” with my service manager and store. Add service confirmation photos to this app and it will be a “HOME RUN”. Great job Firestone 👍
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Stupid website
What is wrong with having the ability to put in more then one service? And how about an inspection? This site is trash start over. I still have to call and wait to make a. Appointment
Horrible app
This is the worst app used To schedule any service. It shows you a positive sign on the right of the service already. Why? Tap it and then it’s now negative. Does this mean you don’t want it? I Need it. App never lets you know to check your email to confirm this is you as it will allow to schedule any service appointment,
But it never goes through because you never confirmed your email that this was you. What a waste of my time.
But it never goes through because you never confirmed your email that this was you. What a waste of my time.
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Service records
It would be nice if after servicing a vehicle the service record/invoice automatically uploaded to your app. I’ve tried to manually upload service records and I usually get an error message.
Too complicated
The options are too complicated and cumbersome to many. I suggest a drop down menu vice trying to add all services.
App needs work
The only thing I can do in this app is make an appointment. Service history doesn’t update. Every time I try I get an error message. I’ve been trying to delete a vehicle I don’t have anymore and it won’t delete.
Quick n EZ
Supplied with all the needed discounts
Trusted source of knowledge and service
Although it seems like every oil change turns into $1000s more dollars they definitely find the issues before it's too late.
Phenomenal auto care services
The Firestone location on MacDill Air Force Base is spot on extremely professional and quick. An entire car inspection, new tires, new brakes, alignment, and so much more they truly offer just about anything and everything for your auto care.
Works about half
For example I can schedule an appointment through the app however unless I look at my account online I cannot see the appointment or detail of the appointment.
A breeze
It has been always super easy to set up an appointment through the app. Very pleased with the app and the services by Firestone!
Pte55
Was 1st time using app
