MountainWest User Reviews

Name: MountainWest
Rating: 4.8 (3569 reviews)

MountainWest

Glacier Bank

💰 Finance

Customer Experience

Positive experience66.1% of reviews

Neutral8.5% of reviews

Negative experience25.4% of reviews

~ Based on 59 written reviews from the US App Store.

What users say about MountainWest

Reviews of MountainWest are mostly positive: the Finance app is rated 4.8/5 from 3.6K App Store ratings. What users like most: ease of use, convenient. Top complaints: slow app loading times, spinning wheel of death. Summarized from real user reviews.

Positive things

👍Ease of use
👍Convenient
👍Intuitive and user-friendly interface
👍Sleek and modern design
🚀Fast and efficient
🔒Better security

Negative things

🐛Slow app loading times
🐛Spinning wheel of death
🐛Inconsistencies in the new system
🔋Too many notifications

Is MountainWest Safe?

MountainWest appears safe based on user ratings. AppsHunter Safety Score for MountainWest is 96/100.

This assessment is based on 3,569 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.6% of ratings point to a safe experience

1.5% of ratings suggest some concerns

2.9% of ratings point to a risky experience

~ Based on 3,569 App Store ratings for MountainWest.

Is MountainWest Legit?

MountainWest appears to be a legitimate app. AppsHunter Legitimacy Score for MountainWest is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Fantastic Bank

Top tier, the best bank I’ve used in quite some years..I’ve also been with them for quite a few years and they’re just easy to work with and suit all my needs very well..the staff are really wonderful..have not had a negative experience in all these years..😁

NOSTRES26

23 days ago

Response from developer

Thank you for your loyalty and for sharing your experience! We're honored to have earned your trust over the years. It's wonderful to hear that our team has consistently provided the service and support you need. We truly appreciate your kind words and look forward to serving you for many years to come!

New phone number

Where to change phone number is something I cant find

WhyIsaNicknameSoTough

a month ago

Good

The app is easy to use and helpful but… sometimes it isn’t updating. Balance would be a couple days behind… no pending or anything listed.

No nick5667

a month ago

Much better than it was

Thank you.

TryggBunion

a month ago

Tap to pay debit card

They need a tap to pay debit card to compete

Joey$@65

2 months ago

Convenient banking

I’ve been with mountain west for a good five years,
Teller Associates are always friendly!
Taking care of my needs!
Thank you, All. You’re a great group! What you got give me a call now

A Dads Gift

2 months ago

Response from developer

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you've had great experiences with our Tellers. We truly appreciate your business!

App wont work

After last update app wont work now

cranghis

2 months ago

Best Bank Ever!!!

So easy to use the online banking with Mountain West Bank!

Deanna PF ID

2 months ago

Mobile deposit

App has a hard time doing a mobile check deposit

Dleav270

2 months ago

Please fix this:(

I never write reviews literally ever, but this app has been unreliable. I open the app, it shows the logo, and then just the background of trees. Doesn’t load my login info. I haven’t been able to see my bank account info since the last app update. Please fix this.

Mmow1996

3 months ago

Response from developer

Thank you for your feedback, and we're sorry for the frustration this has caused. We understand how important reliable access to your account information is. We're actively investigating reports like yours. Please contact our customer support team at service@mountainwestbank.com or call 208-765-0284 so we can assist further. We appreciate your patience as we work to resolve this issue.

App is Garbage

I never write reviews for apps, but this one is so terrible that it warrants it. 75% of the time when I go to check my balances, I get errors saying I can’t check my accounts. Sometimes the errors don’t clear after a couple of days, or if I change WiFi/cellular connections, and I just have to wait. Why do I even bother? I’m gonna just go back to pen and paper to keep track of everything because this might be one of the worst apps I’ve ever used. Does it get updated? Is anyone working on it? Apparently not, because it just straight up does not work most of the time.

xakareee

3 months ago

Response from developer

We’re sorry to hear about the ongoing issues you’ve experienced when accessing your account balances. We understand how frustrating it is when the app isn’t available when you need it most. Our team is actively working to improve stability and reliability, and feedback like yours helps us identify and prioritize these issues. If you haven’t already, please contact our customer support team at service@mountainwestbank.com or call 208-765-0284 so we can investigate your specific experience and help resolve the connection problems. We appreciate your patience and the opportunity to do better.

The best bank.

My experience with Mountain West Bank for over twenty years has nothing but fantastic! I highly recommend this bank.

Leslie from SV

3 months ago

New Debit Card

My husband’s debit card was compromised, he went into the bank and had a card reissued. However the card does not appear on the Dashboard the old one is still there stating stolen, but not the new one? Trying to figure out how to put the new one on the Dashboard is impossible!

Not easy to manage

3 months ago

Response from developer

We're sorry for the frustration. Replacement cards should normally appear in your Dashboard once they're fully linked to your account. Please contact our customer support team at service@mountainwestbank.com or call 208-765-0284 so we can review your account and help get the new card displayed correctly. We appreciate your feedback and the opportunity to assist.

Great job

I like this Bank every one is nice good customer service and the bank is very good

California1122

3 months ago

The app after dark

I really dislike the fact that the app stops updating at night. I’ve deposited electronically several hundred dollars into my account and the app will not update to show the deposits. I feel that, in this day and age, we should be able to see automatic updates.

Jemma1

4 months ago

Wow

Mountain West Bank rocks it! Always there to help!

LilnBob

5 months ago

Best bank ever

Everything has been easy and there’s no hidden anything!

Critters reviews

6 months ago

Greatest Bank

Great bank and great application Thank you Mountain West

PDFbi

8 months ago

Works great when it’s working

Accounts often won’t update and give an error message. This probly happens about once or twice a week. App is always updated, latest iOS etc and often have to resort to using the website to access up to date account info. App works awesome when it’s working though.

Chim_Richalds

10 months ago

Response from developer

Thank you for your feedback. We apologize for the inconvenience caused by the update errors. If you continue to experience problems, please contact us at service@mountainwestbank.com or call 208-765-0284.

Great Bank

We’ve been with Mountain West for years. We always have great service. When going inside, we are always greeted with a friendly smile by someone who has the attitude of a servant. We are happy here!

Grammy1001

10 months ago

Response from developer

Thank you for your kind review! We’re thrilled to hear that you’ve consistently received great service and friendly interactions at our branches. Providing a welcoming and helpful experience is our top priority, and your feedback means a lot to our team. We appreciate your continued trust in Mountain West Bank!