MountainWest User Reviews

Name: MountainWest
Rating: 4.8 (3405 reviews)

MountainWest

Glacier Bank

💰 Finance

Customer Experience

Positive experience70.6% of reviews

Neutral3.9% of reviews

Negative experience25.5% of reviews

~ Based on 51 written reviews from the US App Store.

What users say

Summarized from real user reviews of MountainWest. Based on 3.4K reviews and a 4.8/5 average, it highlights the 6 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Ease of use
👍Convenient
👍Intuitive and user-friendly interface
👍Sleek and modern design
🚀Fast and efficient
🔒Better security

Negative things

🐛Slow app loading times
🐛Spinning wheel of death
🐛Inconsistencies in the new system
🔋Too many notifications

Is MountainWest Safe?

MountainWest appears safe based on user ratings. AppsHunter Safety Score for MountainWest is 96/100.

This assessment is based on 3,405 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.6% of ratings point to a safe experience

1.5% of ratings suggest some concerns

2.9% of ratings point to a risky experience

~ Based on 3,405 App Store ratings for MountainWest.

Is MountainWest Legit?

MountainWest appears to be a legitimate app. AppsHunter Legitimacy Score for MountainWest is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Convenient banking

I’ve been with mountain west for a good five years,
Teller Associates are always friendly!
Taking care of my needs!
Thank you, All. You’re a great group! What you got give me a call now

A Dads Gift

12 days ago

Response from developer

Thank you so much for your kind words and 5-star review! We're thrilled to hear that you've had great experiences with our Tellers. We truly appreciate your business!

Please fix this:(

I never write reviews literally ever, but this app has been unreliable. I open the app, it shows the logo, and then just the background of trees. Doesn’t load my login info. I haven’t been able to see my bank account info since the last app update. Please fix this.

Mmow1996

a month ago

Response from developer

Thank you for your feedback, and we're sorry for the frustration this has caused. We understand how important reliable access to your account information is. We're actively investigating reports like yours. Please contact our customer support team at service@mountainwestbank.com or call 208-765-0284 so we can assist further. We appreciate your patience as we work to resolve this issue.

App is Garbage

I never write reviews for apps, but this one is so terrible that it warrants it. 75% of the time when I go to check my balances, I get errors saying I can’t check my accounts. Sometimes the errors don’t clear after a couple of days, or if I change WiFi/cellular connections, and I just have to wait. Why do I even bother? I’m gonna just go back to pen and paper to keep track of everything because this might be one of the worst apps I’ve ever used. Does it get updated? Is anyone working on it? Apparently not, because it just straight up does not work most of the time.

xakareee

a month ago

Response from developer

We’re sorry to hear about the ongoing issues you’ve experienced when accessing your account balances. We understand how frustrating it is when the app isn’t available when you need it most. Our team is actively working to improve stability and reliability, and feedback like yours helps us identify and prioritize these issues. If you haven’t already, please contact our customer support team at service@mountainwestbank.com or call 208-765-0284 so we can investigate your specific experience and help resolve the connection problems. We appreciate your patience and the opportunity to do better.

The best bank.

My experience with Mountain West Bank for over twenty years has nothing but fantastic! I highly recommend this bank.

Leslie from SV

a month ago

New Debit Card

My husband’s debit card was compromised, he went into the bank and had a card reissued. However the card does not appear on the Dashboard the old one is still there stating stolen, but not the new one? Trying to figure out how to put the new one on the Dashboard is impossible!

Not easy to manage

a month ago

Response from developer

We're sorry for the frustration. Replacement cards should normally appear in your Dashboard once they're fully linked to your account. Please contact our customer support team at service@mountainwestbank.com or call 208-765-0284 so we can review your account and help get the new card displayed correctly. We appreciate your feedback and the opportunity to assist.

Great job

I like this Bank every one is nice good customer service and the bank is very good

California1122

a month ago

The app after dark

I really dislike the fact that the app stops updating at night. I’ve deposited electronically several hundred dollars into my account and the app will not update to show the deposits. I feel that, in this day and age, we should be able to see automatic updates.

Jemma1

3 months ago

Wow

Mountain West Bank rocks it! Always there to help!

LilnBob

3 months ago

Best bank ever

Everything has been easy and there’s no hidden anything!

Critters reviews

4 months ago

Greatest Bank

Great bank and great application Thank you Mountain West

PDFbi

6 months ago

Works great when it’s working

Accounts often won’t update and give an error message. This probly happens about once or twice a week. App is always updated, latest iOS etc and often have to resort to using the website to access up to date account info. App works awesome when it’s working though.

Chim_Richalds

8 months ago

Response from developer

Thank you for your feedback. We apologize for the inconvenience caused by the update errors. If you continue to experience problems, please contact us at service@mountainwestbank.com or call 208-765-0284.

Great Bank

We’ve been with Mountain West for years. We always have great service. When going inside, we are always greeted with a friendly smile by someone who has the attitude of a servant. We are happy here!

Grammy1001

8 months ago

Response from developer

Thank you for your kind review! We’re thrilled to hear that you’ve consistently received great service and friendly interactions at our branches. Providing a welcoming and helpful experience is our top priority, and your feedback means a lot to our team. We appreciate your continued trust in Mountain West Bank!

Don’t Bank Here

There’s been an issue with mountain west each month if not more than one a month for the last year with transfers from one account to another within mountain west not posting timely (personal accounts not transferring timely), deposits not showing or showing then being denied days later, the available amount not being accurate and transactions denied even when more than the funds needed are there, the login portal being down 3-4 times this year and outside of that when the portal login works the app or site states it is unable to show accurate funds. The site frequently says down for maintenance. It’s been a whole mess! For such a big bank I don’t understand how the whole system is so broken or how they’ve opened new branches around me. I have accounts with other banks none of which ever have these issues. Other mountain west members have had the same issues as me and want to leave … maybe instead of funding new branches mountain west should pay to fix their online baking.

Mazikeen-Rem

8 months ago

Response from developer

We sincerely apologize for the inconvenience you’ve experienced with account transfers, deposits, and online banking access. Your concerns are very important to us. We are committed to providing reliable and secure banking services, and we recognize that these issues have fallen short of your expectations. We would appreciate the opportunity to review your specific concerns and assist you directly. Please contact us at service@mountainwestbank.com or call 208-765-0284.

Awesome bank - great app

Love Mt West! App is easy to use for everything I need

organize&build

9 months ago

Review

Checking amount total does not update or has trouble with the correct amount in the checking account. The old app did not have this problem. Fix this please!

Money-TeamCap

9 months ago

On-Line Banking

Great reliability with Mountain West on-line banking. Thank you!

Five Volcanoes

10 months ago

Bill pay

You are not paying bills that were on ACH since you took over Bank of Idaho. Considering closing all our accounts

Idaho crowd

10 months ago

Online banking made simple.

Quick and easy.

This is crapy

a year ago

Super

Love the ladies and my branch! And the convenience of being able to take a picture and deposit checks when I’m running late is amazing. Direct deposit really helps a busy person out.

Yoli1230

a year ago

Response from developer

Thank you so much for your kind words! We’re thrilled to hear you love your branch and the amazing team there. It’s great to know that mobile check deposit and direct deposit are making life a little easier for your busy schedule. We’re always here to support you—we truly appreciate your business!