Very unresponsive
The concept behind the app may be fine, but the app itself is sluggish and unresponsive like it was built by an amateur
Doubles don’t work if they are in maintenance mode
Want to rent two things? Like Kayaks? This app lets you rent one only to find that all of the others are in maintenance mode and you are out of luck having already paid for the first.
no apple pay
does not support making a Sign In With Apple account, and does not support apple pay. why do they need to store my credit card number?
Locking bikes up
I have had a difficult time locking bikes up several times and I shouldn’t have to try different cables before I get it to lock.
They took my money and it took me an hour to rent a bike
It’s not worth it
Unapproved charges
I rented 2 bikes in Baton Rouge. After returning them to the indicated location and taking the instructed pictures, I received additional charges 3 days later for “incorrect pictures taken upon return.” I disputed the charges with Movatic through the online chat. The chat told me that they have a picture review team that verifies the validity of the pictures, which were previously accepted by the app. When I was shown the pictures I took, the online chat told me I did not include some portion of the bike. I was instructed to email the company to dispute the charges, which I did. Movatic has never responded to my disputes. I still don’t know what I did wrong. This is a sketchy, fraudulent charge. I will absolutely never deal with this company again.
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To expensive
They want you to rent but they only have one renting option for the conventional bikes it’s only 25 for 2 hours when you don’t need it for 2 hours they think that’s to bad they don’t offer .50 base pay and .50 for every 30 min like there sign Says the only option is the 25 for 2 hours witch dose not add up 25 for 2 hours but .50 for 30 min where is the math in that I don’t need the bike for 2 hours I needed it for barely even an hour but the company just locks the price and tell you there is no other option that is a scam
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[Fixed] App Charged $50 for Non-return
Increasing this from 1 star to 4 stars. Got my little mistaken charge fixed! Took a while – lots of automated responses. Will up this to 5 stars after a year of no issues. Set a reminder.
I love the service this company does for the community – but recently I was charged $50 for not returning a bike that: (1) I never used, (2) and was never unlocked. I attempted to rent a bike. It never unlocked. So I returned the bike using the app. I then was charged $50 for a non-return. Some weird signal issue. I wasn't so upset with this, but the customer service is refusing to refund the charge which is very given that I've been using this app for over a year with no issue.
I love the service this company does for the community – but recently I was charged $50 for not returning a bike that: (1) I never used, (2) and was never unlocked. I attempted to rent a bike. It never unlocked. So I returned the bike using the app. I then was charged $50 for a non-return. Some weird signal issue. I wasn't so upset with this, but the customer service is refusing to refund the charge which is very given that I've been using this app for over a year with no issue.
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App Charged $50 for Non-return
I love the service this company does for the community – but recently I was charged $50 for not returning a bike that: (1) I never used, (2) and was never unlocked. I attempted to rent a bike. It never unlocked. So I returned the bike using the app. I then was charged $50 for a non-return. Some weird signal issue. I wasn't so upset with this, but the customer service is refusing to refund the charge which is very given that I've been using this app for over a year with no issue.
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50% reliability rate
these bikes are genuinely useless unless you like user frustration and extra mileage added to your trip. the bike locking mechanisms only work maybe half the time, meaning you’ll “rent” a bike without it ever unlocking for you, and then you can’t end the rental because you can’t re-lock the bike. in the year 2025, i am appalled that Movatic would rather make a dysfunctional locking system that creates user frustration than simply put trackers in their bikes and charge people for stealing them.
and don’t get me started on the terrible model that is having a few scattered bike stations rather than allowing people the freedom to park wherever they want. i regularly have to go way out of my way to find a bike, and by the end of my trip i haven’t saved any time and i’ve only made myself sweaty and tired.
and don’t get me started on the terrible model that is having a few scattered bike stations rather than allowing people the freedom to park wherever they want. i regularly have to go way out of my way to find a bike, and by the end of my trip i haven’t saved any time and i’ve only made myself sweaty and tired.
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Wonderful time!
Great way to tour beautiful historic Beaufort! Rental process was seamless and easy!
Awesome idea
These bike lickers are amazing. Enough room for my bigger bike, my daughter’s bike, our helmets and backpack!
Lousy
The app seems to be poorly coded: UI/UX issues. It couldn’t find the station right in front of me. Instructions are only very basic. Deleted.
Low bat
Other than the low battery is was great
Hard to end rental
Unlocking the bike wasn’t so troublesome, but returning it was glitchy, kept asking me to make sure I locked the bike. Had to ask to end the rental a couple of times before it noticed I already did it
DONT DOWNLOAD IT
If I could give this app zero stars, I would. First red flag should have been it took over 10 minutes for the app to load… but I rented bikes for the day and I locked the bike and when I came back, the app decided it didn’t want to load. Ended up trying to carry the bikes back but couldn’t or else I would have miss my cruise departure. Took them almost a week to charge my account for the one day I used it for and tried contacting someone from the app MULTIPLE times and no success for even an apology. Even when I got WiFi service, the app still NEVER worked… worse app I’ve ever used!
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Genial
Está súper chulo me a gustado mucho vendré con más tiempo
Didn’t work
Possibly it’s a local issue with the bikes, but I was not able to rent a bike despite much wasted time. It kept saying “hardware unavailable “
Star – Do Not Rent These Bikes
Out of the 10 bikes listed as available, only one was technically rentable — and it turned out to be unrideable. Here’s what we found:
• 1 bike was missing a pedal
• 4 had flat tires
• None had working brakes
• 3 were unavailable due to maintenance
The only bike we could unlock was in such poor condition it couldn’t be ridden safely. We immediately locked it back and tried contacting support — no answer. I also emailed multiple times asking for a refund and got no response at all.
This was a complete waste of time. The equipment isn’t maintained, and the customer service is nonexistent. Avoid using Movatic — it’s not worth the risk.
• 1 bike was missing a pedal
• 4 had flat tires
• None had working brakes
• 3 were unavailable due to maintenance
The only bike we could unlock was in such poor condition it couldn’t be ridden safely. We immediately locked it back and tried contacting support — no answer. I also emailed multiple times asking for a refund and got no response at all.
This was a complete waste of time. The equipment isn’t maintained, and the customer service is nonexistent. Avoid using Movatic — it’s not worth the risk.
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Nice service !
Pretty easy and nice service ! Highly recommend
