So far so good
This was the first time renting thru Movatic (kayaks). Decided on the annual membership; if we use it at least once more it will have paid for itself since we get two kayaks at a time. We did have a glitch at rental - both my daughter and I - each of us checking out a second kayak and the gate clicked but would not open. We were able to chat with customer Svc immediately and they were able to remotely unlock the units for us. Very thankful the customer service experience went so smoothly, issue was quickly resolved, and we had a great time. I had never heard of the kayak kiosk until a day ago and I’m excited to see there are more places to rent kayaks close to where we live.
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Unresponsive app
Despite having excellent internet connection, the app constantly gives a connection error. Utterly useless.
App not easy to use
Pathetic app, asked me to rent bike without having to add the number of bikes we need. Also no ability to select or see what size bike is available. Good concept but pathetic execution .
Worst experience ever. Stole my money
The pickup and return process is so complicated. It allowed me to take only 2 at a time while it said the limit was more (4 think).
They need your phone and yourself to be physically present at the place of returning for it to work. For example you can’t rent for your kid or friend and let them return at a hub without your presence. They need so many pictures and GPS and all that and it’s just horrible.
Also my wife’s phone had a GPS issue and the app failed to locate her for her to correctly return. But it didn’t have a problem in letting her pick it up. GPS issue was never a problem for pickup but a problem when you return. How convenient.
This caused major delays and it charged extra due to the delays.
Avoid at all costs.
They need your phone and yourself to be physically present at the place of returning for it to work. For example you can’t rent for your kid or friend and let them return at a hub without your presence. They need so many pictures and GPS and all that and it’s just horrible.
Also my wife’s phone had a GPS issue and the app failed to locate her for her to correctly return. But it didn’t have a problem in letting her pick it up. GPS issue was never a problem for pickup but a problem when you return. How convenient.
This caused major delays and it charged extra due to the delays.
Avoid at all costs.
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Renting but led on this app is not a good idea
I rented bikes in West Concord Massachusetts and it took over 40 minutes to unlock four bikes. After our bike ride, it took forever to return the bikes. The app wouldn’t let me end the ride in order to lock the bikes back up. Customer service was not helpful. They would tell me the steps to returning and locking but couldn’t understand that these steps weren’t working. There’s no one to speak to, only a chat options that takes a long time to communicate back and forth. I will never rent using this app again. Hopefully the Town of Concord can find another company to use to rent bikes.
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Response from developer
Hi! We’re sorry for the frustrating experience with both unlocking and returning the bikes, and that our support did not resolve the issue effectively. We appreciate the detailed feedback. Please email support@movatic.co with your rental details so we can review what happened and address the issues with the team. Thank you!
Glitchy app, fun rental
I used this on a kayak rental in Kansas. It was fun check out worked well. App just froze on one of the instruction slides.
Then return the camera through the app kept going black, my camera app worked fine but was black in the app. So my friend logged in on his phone to do the return. Got one returned and put away then the second didn’t take so we had to remove it all from the lockers again take the pics and it took the second time.
Then return the camera through the app kept going black, my camera app worked fine but was black in the app. So my friend logged in on his phone to do the return. Got one returned and put away then the second didn’t take so we had to remove it all from the lockers again take the pics and it took the second time.
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Bike Rentals
The Movatic app allows you to rent bike lockers in various cities. It’s easy to use! They have a good customer support that helped me when I experienced an issue. I think this is a great idea and service to encourage people to bike more! :)
Trash app that doesn’t work
I rented a kayak but there was nowhere in the app to start the return. All the kayak lockers had issues. Some don’t lock at all. Customer service kept telling me to re-rent it so I could end it. Couldn’t re-rent, couldn’t end. If I get charged for extra time, I’m going to be soooo livid.
Terrible Experience
I rented a bike on the waterfront in Newburyport. When I returned the bike there were 3 slots open to return it to, but all 3 of the cables were broken. I had to wait an hour until someone rented one of the other bikes that had an unbroken cable. After I finally locked it and left, I started getting messages from Movaic saying that I needed to return the bike. It’s 24 hours later now and I’m still getting the messages. There’s no one to call to clear up the mess. I’ll never rent another bike through them.
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horrible
the app never works properly, i just had to wait 10+ minutes for the app to load just so i can end my rental.
once my phone nearly died while i was trying to end the rental after 20 minutes of trying to get to lock to work when putting the bike away. i tried to contact help, it told me i would get a real person, instead i got an ai who told me to “try locking the bike” after i explained it would not lock even after looking up tutorials and doing everything right.
it would be very helpful to have a app like this if the app bothered working
once my phone nearly died while i was trying to end the rental after 20 minutes of trying to get to lock to work when putting the bike away. i tried to contact help, it told me i would get a real person, instead i got an ai who told me to “try locking the bike” after i explained it would not lock even after looking up tutorials and doing everything right.
it would be very helpful to have a app like this if the app bothered working
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Glitchy app, lots of kayaks in maintenance mode, very heavy
Used for the first time and I signed up for the annual membership. I was able to reserve 1 kayak and tried reserving the other 3 and kept having issues. Reached out to support, apparently it was my bank denying it. Reached out to my bank, they said everything was fine. I could only reserve the other 3 if I unchecked ‘join’ on the membership option each time. By the time I finally got them reserved, the first was into 30 minutes or so. If I’m paying $100 for 4 kayaks to use once, I’d be better off paying $99 a yearly membership but it wouldn’t work. I’m just going to avoid this app as much as possible
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Response from developer
We’re really sorry your first experience was this frustrating, especially after purchasing the annual membership. We understand how disappointing it must have been to struggle with the other kayak reservations while the first rental was already running. Please contact us through the in-app live chat or email us at support@movatic.co with your account and rental details so we can review what happened and check the membership and charges. Thank you!
Can’t cancel
Within the app the can auto renew is nonfunctional. There is no way to confirm cancellation. You can only report problems to a chat internal to the app. It’s useless. They forward it “to the team” but tell you they can’t cancel on their end. Feels like a scam.
Very unresponsive
The concept behind the app may be fine, but the app itself is sluggish and unresponsive like it was built by an amateur
Doubles don’t work if they are in maintenance mode
Want to rent two things? Like Kayaks? This app lets you rent one only to find that all of the others are in maintenance mode and you are out of luck having already paid for the first.
no apple pay
does not support making a Sign In With Apple account, and does not support apple pay. why do they need to store my credit card number?
Locking bikes up
I have had a difficult time locking bikes up several times and I shouldn’t have to try different cables before I get it to lock.
They took my money and it took me an hour to rent a bike
It’s not worth it
Unapproved charges
I rented 2 bikes in Baton Rouge. After returning them to the indicated location and taking the instructed pictures, I received additional charges 3 days later for “incorrect pictures taken upon return.” I disputed the charges with Movatic through the online chat. The chat told me that they have a picture review team that verifies the validity of the pictures, which were previously accepted by the app. When I was shown the pictures I took, the online chat told me I did not include some portion of the bike. I was instructed to email the company to dispute the charges, which I did. Movatic has never responded to my disputes. I still don’t know what I did wrong. This is a sketchy, fraudulent charge. I will absolutely never deal with this company again.
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Response from developer
We’re sorry to hear about your experience. End-rental photos should clearly show the entire bike so the return can be properly verified. We appreciate your feedback and hope to provide you with a better experience on your next rental.
To expensive
They want you to rent but they only have one renting option for the conventional bikes it’s only 25 for 2 hours when you don’t need it for 2 hours they think that’s to bad they don’t offer .50 base pay and .50 for every 30 min like there sign Says the only option is the 25 for 2 hours witch dose not add up 25 for 2 hours but .50 for 30 min where is the math in that I don’t need the bike for 2 hours I needed it for barely even an hour but the company just locks the price and tell you there is no other option that is a scam
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[Fixed] App Charged $50 for Non-return
Increasing this from 1 star to 4 stars. Got my little mistaken charge fixed! Took a while – lots of automated responses. Will up this to 5 stars after a year of no issues. Set a reminder.
I love the service this company does for the community – but recently I was charged $50 for not returning a bike that: (1) I never used, (2) and was never unlocked. I attempted to rent a bike. It never unlocked. So I returned the bike using the app. I then was charged $50 for a non-return. Some weird signal issue. I wasn't so upset with this, but the customer service is refusing to refund the charge which is very given that I've been using this app for over a year with no issue.
I love the service this company does for the community – but recently I was charged $50 for not returning a bike that: (1) I never used, (2) and was never unlocked. I attempted to rent a bike. It never unlocked. So I returned the bike using the app. I then was charged $50 for a non-return. Some weird signal issue. I wasn't so upset with this, but the customer service is refusing to refund the charge which is very given that I've been using this app for over a year with no issue.
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Response from developer
Thanks for your feedback, and we’re really sorry for the inconvenience you experienced. Charges like this can happen when the system doesn’t receive a proper return. For any future concerns, please feel free to reach out to us through the in-app ticket, email, or chat so we can review your rental logs and fix the issue for you. We truly appreciate your long-time support.
