App Doesn’t Work in Rwanda
I have only tried to use the app In Rwanda, maybe it works in other countries. I have never been able to order a ride using the app. The app has too many bugs and is not ready for release. My suggestion: change the app so when you open it, display a message to call 1010. This is the only way I have been able to order a Move Taxi.
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App always has problems
App is always shutting down, now assigning rides, canceling rides in its own or constantly cycling
Not so bad
Many of the reviews are very negative after a few days of use I personally have not experienced an issue. The GPS is not as smooth as other ride share apps I’ve used, but the drivers always found me and I got to the destination for the price marked.
App crashes all the time
I’m not able to use the app since a few weeks. It has been crashing so the time
Reset nicht möglich
Die App loggt automatisch aus. Ein Reset über "Passwort vergessen" wird angeboten, aber der Service funktioniert nicht.
Payment options buggy
This app is horribly unreliable: cannot add payment system other than “Money Transfer” making it impossible to order driver. 🤯
Broken update
They pushed an update that made this app completely unusable - if you select a payment option it just ignores you and then you can’t book a ride at all.
Even when it was functional it was quite a poor app (3*) - just clunky, sometimes buggy
Even when it was functional it was quite a poor app (3*) - just clunky, sometimes buggy
Do not update it
After the forced update worst things happened. THE APP DIDN’T SHOW UP ANY ROUTE. Cannot check the price, cannoy show the route. I tried the app several times, all the time the result was same. Stuck on the road and had to find another way. Thanks Move, you gave me a bloody hell memory.
Not working after latest update
I just updated the app, now I’m unable to book a ride
Zero stars if possible
Such a terrible and frustrating app that I heard was built by interns. The new “update” won’t even let me book a ride. So ridiculous
This app works perfectly in kigali
I tried the app itself the best way to move around in Kigali the cars are brand new AC is perfect and you can choose your own music and the prices are more affordable than you might think.
The drivers are horrible
This is the only way you really can around in a car and it’s horrible! Most of the drivers don’t know how to read the gps so it will take you way longer to get anywhere. They will say they are at your location at pickup and will not be. And if they say they are at your location and start the ride you can’t cancel! A lot of them don’t want to blow the A/C. They will ask you where you going when majority people riding are foreigners so we don’t know how to get there. It honestly got worse by the day! They should add an option for you to be able to text them so it can translate for them. They know their gas will be low and will pick you up and have to stop at the gas station like you don’t have anywhere to go.
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Impossible to register
The form to create an account does not accept any password no matter which combination of letter numbers and symbols one tries to use making the App not useable
Not Lyft or Uber
It might be the best you can get in Rwanda but the drivers will accept the ride and then not move for 15 minutes, or they will call and ask where you are even though they have your location (and you are clearly at airport arrivals). I tried to take a premium ride today and the guy arrived but then said he had another “client” but he wouldn’t cancel the ride and wanted me to. It’s crazy to say but I’d rather pay the mizungu price for a moto and take my life in my hands than deal with all the nonsense.
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bad drivers, not good attitude, impossible to refund
I called the driver, but he never came. When I call him he said my car has problem. when it is canceled due to of driver's fault, but the amount of 1800RWF is paid although I never seen the driver... and foreigners cannot contact to this customet center
App is useless
The app crashes Everytime I try to select a payment method
This does not reflect well on wolkswagen
The app was difficult to upload a payment system. It doesn’t seem to keep track of where the car is or is going. Drivers don’t seem to know they have a ride unless you call them.
Frustrating 90% of the time
When it works, you get a nice, modern and clean car. But it only works about 10% of the time.
The app is buggy, taxi drivers will accept your request but often won’t bother driving to you until you call them. You need to know the exact locations of where you are and where you’re going … as the taxi drivers don’t use the GPS locations in the app.
Quite possibly the most frustrating travel app I’ve ever used.
The app is buggy, taxi drivers will accept your request but often won’t bother driving to you until you call them. You need to know the exact locations of where you are and where you’re going … as the taxi drivers don’t use the GPS locations in the app.
Quite possibly the most frustrating travel app I’ve ever used.
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Nightmare
This is the worst transportation app I have ever used.
The locating does not really work, there is no chat function within the app.
You never know if a driver accepted the ride or is just driving and not coming to you place.
It's hard to believe that Volkswagen is advertising it with its name.
Any IT student could probably develop a better app!
The locating does not really work, there is no chat function within the app.
You never know if a driver accepted the ride or is just driving and not coming to you place.
It's hard to believe that Volkswagen is advertising it with its name.
Any IT student could probably develop a better app!
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Crashes every time
Would be good if it doesn’t crash every time you try to use it. Fully unusable service
