This is the first review I’ve ever written, but I’m genuinely disappointed. I downloaded the MoveU app and liked the concept, but the instructions are sometimes unclear especially when it comes to understanding your postural alignment, which they say is the foundation for all the exercises. I couldn’t figure out my pelvic positioning even after watching all the videos and reading the support pages. After a few weeks of trying, I booked the free 10-minute call they offer, clearly stating that I needed help with alignment so I could actually use the program properly. Here’s how they advertise the call: “Free Intro MoveU COACHING Call. We’ll be diving into your pain areas, movement goals, and whether MoveU is the right fit for you. Be ready to chat about what’s been holding you back so we can help you move forward!” Naturally, I thought I’d get clarity on a very basic but important part of the program. Instead, I was abruptly interrupted and told the call is “only for non-members,” even though I had clearly submitted my question when I booked. When I mentioned I had just canceled my membership because I couldn’t figure out this one thing, I was told the founder offers that kind of support - but charges hundreds/thousands (the number kept changing). When I pointed out that she could’ve told me this before accepting the call - she brushed it off, saying, “I get 100 calls a day,” as if my time didn’t matter at all. The whole interaction felt cold, dismissive, and honestly rude. I wasn’t asking for private coaching - just a quick pointer on something foundational to the program. It would’ve taken one minute. But I was shut down mid-sentence and told, “we don’t need to convince people to join.” If that’s the approach they take to paying customers who are just trying to get value from the product, then I can’t recommend this app. It’s a shame - great idea, but terrible support and a really cold attitude toward people trying to make it work. Not worth it.
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Response from developer
Hi Alexa,
From the beginning, we tell our new members to introduce themselves in the community so our coaches can offer their support. That's where the magic happens. That's where coaching happens. We don't leave our members on their own to 'figure things out'.
While the Zoom call you're talking about is with a coach, we clearly say that it is "to discuss pain areas, movement goals, and whether MoveU is the right fit for you." We get that you didn't know this and we're sorry we didn't realize you were a member until the call began, but when our coach explained that coaching is all done in app, you wanted us to make an exception for you. We didn't feel it would be fair to our members who actually use the program as designed to coach you in this way and yes, that is exactly what you were asking for.
As we've said to you before, you may desire someone right next to you - and we get it. That just means MoveU is NOT the right fit for you and that's okay. But to claim that we neglected to support you within our support system is false. You just didn't use it.
And the prices of Dr. Mike's 1:1 experiences didn't 'keep changing'. There were just two different prices based on them being one day or two day events.
Again, we wish you the best - whether that's continuing with us or in your search for a personal trainer/coach.
