Road service
Run a mobile heavy duty truck repair company. Been using this app to do estimates and invoicing. It’s been great. It’s a very flexible app and great for many industries.
Been a long-term user of the app, but nothing but pleased amazing to run my business off of
Had a problem with a new iPad. We were utilizing with it sending from the wrong email no fault of the apps it was the iPads I called up Mary one of the service reps was absolutely wonderful. She jumped over backwards to take care of us. Her professional was very impressive. I hope all of their employees are as good as Mary. I was nothing but pleased.
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Great value, easy to use
Have been using this app for daily work orders for almost 10 years now. Frequently updated to keep pace with new iPads, Can’t believe how little I paid for it vs how much value I’ve gotten out of it. Really appreciate the one time fee instead of having to pay a monthly or annual subscription.
Brilliant!
I cannot recommend this highly enough, it has totally transformed the way I work and the customer support is second to none!
Great app for my invoices
I’ve been using this app since 2014. It has such excellent features.
You can run reports for practically everything.
It keeps track of inventory and price sold and paid for. It also has a mark up percent if you would rather just use that.
One of the features that I use a lot is history. I can look up a job I did 4 years ago, and see a itemized breakdown of what I charged him for labor and what I charged him for parts…. this is very useful for me The only thing that is time consuming, which would be with any app like this, is inputting the customer information for the first time as well as adding your inventory to the system for the first time. After that it’s just a matter of pushing a button and it’s all added to the service call invoice ticket.
I couldn’t say enough good things about this company or the app that they made, anytime you have a question they will write you back immediately and they really stand behind their app and have a great customer service
I usually do not write reviews myself however I feel very strongly that this app deserves it and I encourage anyone who is in the service industry to definitely check them out.
You can run reports for practically everything.
It keeps track of inventory and price sold and paid for. It also has a mark up percent if you would rather just use that.
One of the features that I use a lot is history. I can look up a job I did 4 years ago, and see a itemized breakdown of what I charged him for labor and what I charged him for parts…. this is very useful for me The only thing that is time consuming, which would be with any app like this, is inputting the customer information for the first time as well as adding your inventory to the system for the first time. After that it’s just a matter of pushing a button and it’s all added to the service call invoice ticket.
I couldn’t say enough good things about this company or the app that they made, anytime you have a question they will write you back immediately and they really stand behind their app and have a great customer service
I usually do not write reviews myself however I feel very strongly that this app deserves it and I encourage anyone who is in the service industry to definitely check them out.
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Perfect app for small business
I have used this app for years. It was exactly what my business needed to have something simple and to keep very detailed customer records and history. I run a computer repair business. I work alone but I also work with a couple sub-contractors. I pay for them to download this app, sync my data to them and instantly they’re setup to email clients invoices and at the same it CCs me so I know what work was done. I haven’t had to contact customer service for a long time but when I did they were always super helpful. Couldn’t have asked for a better app right when I needed it.
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Support
Fantastic technical support. Quick response! I’ve been using this app for 2 years now and for me as a one man show its perfect. Write up invoices and quotes right in the customers driveway. If there’s one thing they can improve is the scheduler as it does not sync up by month but how the info is entered. Honestly could be me doing something wrong.
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Very disappointed
I have used this app for almost 5 years exclusively. There have been issues in the past like not updating for a IPad Pro capability. But, when you can’t email a customer their invoice that is not acceptable. I have tried to email them numerous times with no response. I’m very disappointed with this app now because when you have hundreds of customers names, addresses and their information on a database, and now you have to repopulate it to another app that is very time consuming. I wish they would have responded to my emails!
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Awesome App
I started my business small 4 1/2 years ago, now that my business has grown and I needed more iPads and upgrading iPads it was simple to back up even using an old iPad 1st generation. I was frustrated when I upgraded my IPad to an IPad Pro and I was not able to back up to itunes because of how old my 1st Gen IPad was, but with this app you can back up all files, email and send it to your new IPad Pro. Thank you for making this awesome app!
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Was a great app
I’ve used this app for 3 years and it’s been great...up until iOS11. When the app was updated for iOS11 the look was totally changed. If you look at the pictures you can see that the font is to small and there is a lot of wasted space. It makes it really hard to read and I’ve have had my customers complain about how hard it is also. This needs to be changed back like it was. If I didn’t already have it I would look for something else.
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Very Impressive
Very pleased with the product and support. Must have for contractors. 5 stars!
Second to None!
Great App! For the money it cost and the purpose it serves you couldn't ask for anything better. People who leave lower star reviews based on the fact they that this app doesn't deliver everything thing they expect is unrealistic expectations for this product. Seriously people what more do you expect from a app that you paid only $20 dollars for. If you expect your every little demand for a product like this then be prepared to spend well over a $1000. Hats off to Mpengo for making a great app and constantly trying to improve it.
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Great app
This app is great it has a nice lay out works very well the reports are pretty good I only give it three stars due to the fact I am a plumber and it is more HVAC related and the on screen colors are kind of bland and pricing categories you only have 4 or 5 but for the money it is a fantastic buy
Not Just for the Service Trades & Works on an iPad Pro!
I recently got a cellular version of the iPad Pro. I have a business that involves various services including audio recording, photography, live music & sound and web development.
Most of what I had read about the app was focusing on the service trades like appliance repair and HVAC.
I was not aware of any business management app that was specific for the creative services that I offer, but thought because I offer services, products, do location work, and have a reasonably sized customer base.. why shouldn't this work for me? So I purchased the app, and gave it a try.
The app was more customizable than I first realized, and is helping me keep an organized list of my customers, the services I have performed for them and their invoices. I had a few questions regarding custom labels, pricing details and importing and exporting data, which were answered in literally a few minutes by their support, which is built right into the app. That impressed me, and gave me even greater confidence to get a little deeper into it, knowing that the company makes this level of support a priority.
Does the app do everything I'd like it to? No, but to be fair it does everything that they say it is supposed to do, and I feel that they will be responsive to requests or suggestions as the app continues in development. I am very happy with the iPad Pro and Service Call did not encounter a single glitch on my device. I did notice that the program only shows in landscape mode, but that was not a problem for me, as this is the way I usually use it, and the screen real estate was easy on the eyes. It would not do a split screen, as of yet, if I started with another app, but was able to show two apps whenever I started with Service Call and any other apps that had been written to be accessible in this mode. This made it a workable scenario when I need to access mail for info or documents that related to the project I was working on in Service Call. I also purchased an Apple Pencil with the iPad Pro to help me with my graphic and photo work. There is a signature function in the app which is nice, but the pencil did not work for this function, but maybe in the future, and signage with my finger was quite useable.
All in all, I'm liking the app very much, as it helps to keep me organized and on track with certain projects.. which often I can use some help with ;) .. So well done mpengo.. I'm looking forward to the continuing development of this helpful app.
Most of what I had read about the app was focusing on the service trades like appliance repair and HVAC.
I was not aware of any business management app that was specific for the creative services that I offer, but thought because I offer services, products, do location work, and have a reasonably sized customer base.. why shouldn't this work for me? So I purchased the app, and gave it a try.
The app was more customizable than I first realized, and is helping me keep an organized list of my customers, the services I have performed for them and their invoices. I had a few questions regarding custom labels, pricing details and importing and exporting data, which were answered in literally a few minutes by their support, which is built right into the app. That impressed me, and gave me even greater confidence to get a little deeper into it, knowing that the company makes this level of support a priority.
Does the app do everything I'd like it to? No, but to be fair it does everything that they say it is supposed to do, and I feel that they will be responsive to requests or suggestions as the app continues in development. I am very happy with the iPad Pro and Service Call did not encounter a single glitch on my device. I did notice that the program only shows in landscape mode, but that was not a problem for me, as this is the way I usually use it, and the screen real estate was easy on the eyes. It would not do a split screen, as of yet, if I started with another app, but was able to show two apps whenever I started with Service Call and any other apps that had been written to be accessible in this mode. This made it a workable scenario when I need to access mail for info or documents that related to the project I was working on in Service Call. I also purchased an Apple Pencil with the iPad Pro to help me with my graphic and photo work. There is a signature function in the app which is nice, but the pencil did not work for this function, but maybe in the future, and signage with my finger was quite useable.
All in all, I'm liking the app very much, as it helps to keep me organized and on track with certain projects.. which often I can use some help with ;) .. So well done mpengo.. I'm looking forward to the continuing development of this helpful app.
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Right idea, RIGHT DESIGN.
This is a gem! Simple design, no complicated screens. Everything right up front where you need to see it. All the functionality of big box programs yet simple and fast to input data. Landscape mode is very practical. It allows you to see all the data in real time. No complicated menus. Changes are as easy as touching the screen in the general area of the topic. That basically eliminates most context based menus. Touch Customer area, and the area expands to allow data input. Same for service call info, scope of work, billing items, payments, etc.
I love this program!!! Worth 10x the price for ease of use, functionality, efficiency and design. Bravo!
I love this program!!! Worth 10x the price for ease of use, functionality, efficiency and design. Bravo!
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Great idea : wrong design
I start using the application and everything look ok until I try to use the app in portrait mode : not way and won't be in the future so I move on with Quicksale more versatile for a couple of dollars more !!!
Thank you!
After reading about your software on a forum, we decided to take the plunge and try your software for a week. Guess what? Both our clients and techs love it. It smoothes out the process for both the business and the client. And to be able to create and upload from the office via email and a spreadsheet is a genius idea.
The tech support is fast and amazing. After two minutes via email, all our questions were answered.
The follow up email and manual sent after the purchase is an excellent idea and greatly appreciated.
We have since purchased service sheet for our inspections and has both sped up our time for service and allows the documents to be emailed right away for both products we have purchased.
The greatest feature and money saver is that it can be all done off line and sent when you have a wireless connection.
Our trucks have mobile wireless so it was never an issue, but in areas with low or no cellular service and start up businesses it it is a great feature.
Keep up the fantastic work and we look forward to more updates and apps in the future
The tech support is fast and amazing. After two minutes via email, all our questions were answered.
The follow up email and manual sent after the purchase is an excellent idea and greatly appreciated.
We have since purchased service sheet for our inspections and has both sped up our time for service and allows the documents to be emailed right away for both products we have purchased.
The greatest feature and money saver is that it can be all done off line and sent when you have a wireless connection.
Our trucks have mobile wireless so it was never an issue, but in areas with low or no cellular service and start up businesses it it is a great feature.
Keep up the fantastic work and we look forward to more updates and apps in the future
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Awesome
Worth every penny. Great customer support! I run an electrical repair service with this app.
Mpengo service call
I just wanted to take a moment to say thank you to the team at Mpengo. Their product is working well for us. And every time I email support they get back to me right away.
Thank you for your quality product and support.
Jon
Philadelphia, PA
Thank you for your quality product and support.
Jon
Philadelphia, PA
Service call
If you have a service company and an iPad,
And you are using paper invoices you need this app. It's that simple. If you have a flat rate book for repairs it's even simpler put your job info in and use the same job kit over and over.
Customers info stored with a map,equipment info, notes, times in and out, attach photos with narrative,did I say PAPERLESS! At the end of the week send a report back to enter into QB's. And maybe soon...
We won't need QB's (hint Mpengo)
Best tool on my truck
AC-dude
And you are using paper invoices you need this app. It's that simple. If you have a flat rate book for repairs it's even simpler put your job info in and use the same job kit over and over.
Customers info stored with a map,equipment info, notes, times in and out, attach photos with narrative,did I say PAPERLESS! At the end of the week send a report back to enter into QB's. And maybe soon...
We won't need QB's (hint Mpengo)
Best tool on my truck
AC-dude
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