APP IS SLOW/ DOESNT RESPECT
This is by far one of the worst apps to shop from. The app takes forever to show pictures of the item especially if you use the search engine, you’ll see only prices for a good 15 minutes even though other shopping apps are responding faster so definitely the problem is not the network in my area or at work, the app just responds to queues much slower.
When opening my cart list or wish list, if I dare try to click on an item to see the pictures, I’ll only get to open one item then the app will kick me out (or show an error message that will also kick me out) if I attempt to go back to the cart to view more items.
You need to get your refund from your app developer and ask bash for their IT/ app developers because this is not it. The whole point of online shopping is for the convenience, a slow/ non responsive app goes against the whole purpose of online shopping.
When opening my cart list or wish list, if I dare try to click on an item to see the pictures, I’ll only get to open one item then the app will kick me out (or show an error message that will also kick me out) if I attempt to go back to the cart to view more items.
You need to get your refund from your app developer and ask bash for their IT/ app developers because this is not it. The whole point of online shopping is for the convenience, a slow/ non responsive app goes against the whole purpose of online shopping.
Show more
App!
Enjoy the convenience of having an app for MrPrice, good service at times.
The app is slow, it takes time to load clothing items when searching. The app randomly signs you out for no reason. After putting items on the wish list then go to view them by clicking on one specific item, when going back it completely takes you out of the Wishlist and takes time to load the items for viewing. The app needs some retouches but overall good.
The app is slow, it takes time to load clothing items when searching. The app randomly signs you out for no reason. After putting items on the wish list then go to view them by clicking on one specific item, when going back it completely takes you out of the Wishlist and takes time to load the items for viewing. The app needs some retouches but overall good.
Show more
slow service
I would not recomend anyone to order from Mr Price as they take extremely long. I’ve ordered clothes from them a week ago on the app They were fast to accept my payment but after ive ordered it all went slow. They told me it will take 4-8 working days that I understand as it need to be shipped from another province. It has been about 13 days now and I still haven’t recived my order I’ve selected “click & recieve” as it would have been faster I recieved an email yesterday saying my package would be delivered that day I went to my local Mr Price where they told me they have recieved packages but not mine. My mother ordered from shien that needs to ship from China two days later and we will both recieve our packages on thursday HOW IS IT POSSIBLE THAT SHIEN IS FASTER THAT MR PRICE ???
Show more
Worst App don’t bother
I've lost count of how many times I've come back to this app to try and make a purchase, only to be discouraged by constant glitches. It’s frustrating and makes me hesitant to proceed out of concern that my money might go missing.
It's surprising that one of the biggest clothing retailers in South Africa has such an unreliable app. In a time where seamless digital experiences are the standard, it's disappointing that online purchases through this platform remain such a struggle. I hope the technical team prioritizes fixing these issues—customers deserve better.
It's surprising that one of the biggest clothing retailers in South Africa has such an unreliable app. In a time where seamless digital experiences are the standard, it's disappointing that online purchases through this platform remain such a struggle. I hope the technical team prioritizes fixing these issues—customers deserve better.
Show more
App lags and shows error messages
If you scroll too much the app lags and sends error messages. If you scroll enough and click on an item it will send you an error message and go to the home page. You must close the app and enter again to search for the product and see what the product entails. The app would also just randomly close every now and then.
The online website is better and does not have these issues.
The online website is better and does not have these issues.
Show more
Poor delivery and customer service
I'm thoroughly unimpressed with Mr Price online shopping experience. Despite paying for fast delivery, my order is stuck in limbo with no tracking updates. The customer service response was unhelpful, citing delivery issues to outlying areas. To add insult to injury, I was told to read the FAQs to understand the shipping process, which seemed like a brush off. The app offers different delivery options, and I specifically chose the fast one for timely arrival. Instead, it took longer than the standard 7-day delivery option. This is not my first letdown, and I'm disappointed that things didn't improve. Due to poor service I'm uninstalling the app.
Show more
Frustrating and Unusable – Needs Serious Improvement
This app is incredibly frustrating to use. It constantly freezes, making scrolling nearly impossible. At a certain point, it lags so badly that shopping and searching for items become unbearable. These issues have been present since the app launched, and despite regular updates promising “bug fixes and enhancements,” nothing ever improves. The app remains painfully slow. For such an established company, you’d expect a user-friendly experience. Just look at Superbalist and Bash—both consistently improving, smooth, and easy to use. Take some notes, because this is beyond unacceptable.
Show more
MRP Home
The app has a lot of bugs when checking out etc. It’s just not smooth. Additionally - for ecommerce to be executed well, you need to look at the full customer journey - up until returns and refunds. I’ve purchased furniture only, had to phone to log a return, it’s been a month now, >10 customer service centre calls, no manager calling me back, 5 different PROMISED pick up dates, I will even tried social media and email…and still sitting with R8000 of furniture on my stoep that no one will collect. The funniest was when the courier company phoned me out of the blue last week to say that they are (actually) outside my house. But the rocked up in an Avanza, not a truck. Now, I’m still waiting.
Show more
Cannot link account
I have been trying for so long to link my mymoney account to the app but it keeps on saying there was an error linking the account and I need to try again. No further details how to rectify. This has been the case for years and I just stopped trying. I tried again today after a very long time, same issue.
Show more
The app doesn’t work
This is probably one of the most frustrating apps ever. Nothing gets saved to my wishlist when I try save it. Cart bugs out. The same items pop up again and again when scrolling through the products. It’s actually put me off shopping at mrp. And I’ll never risk actually trying to check something out if even the basics don’t work. It’s been a very long time now that the app has had these problems. I was hoping that they would have fixed all the bugs by now but they haven’t. Fire your developers. You’ve wasted your money mrp. Rather not make the app available at all than give people such a bad experience.
Show more
Contact details update
It’s useless having an app or giving customers the the option to self service if it’s limited to what we can do. The hassle that I will have to through just because I want to change my number it pathetic and unbelievable. I need to send my proof of id and proof of residence or go to the store and provide those even if you call the customer service line same thing will be said. It’s best you don’t have the app if we still need to go the store for such. Service 0/10 I ended paying for the stuff cash because they will run out of stuck when I could have used my credit account with yous.
Show more
Mpumi
MrPrice App often give an error message whenever I want to view items, edit my cart, make payments.
I’m not happy with the fact that MrPrice online shopping has a delivery charge for whatever amount used to purchase. As a result I should choose an option to collect which is time and money consuming.
I’m not happy with the fact that MrPrice online shopping has a delivery charge for whatever amount used to purchase. As a result I should choose an option to collect which is time and money consuming.
Show more
Never a good experience
You know, this app is honestly never convenient. I always have to end up going in store to do a purchase. There is always errors, whenever I try to make payments, THERE IS AAAAALWAYS AN ERROR. The one time I even called the head office and they suggested that I use the internet instead to do a purchase but it still didn’t allow. So, I reached out to others and some say it would process but rarely. Please do something. I’m constantly updating any updated version but I STILL receive the same error, this has happened many times. I’m fed up ! This is the only app that gives me a problem ALWAYS! The last time I even missed out on promotions that were only offered online. I went to the nearest store that’s when I was able to get proper help. I work long hours and using the app is the simplest way for me. Yho !
Show more
Disappointed with the app
I had my cart ready to check out and pay but the system refused to take payment, 30 minutes later of refreshing , the app logged me out and cleared my cart, only to find out that the item in my cart was not available, which I understand. What I don’t understand is, why doesn’t the app tell me I can’t check out because the item is no longer available.
Show more
Mweb review
Checkout seems broken, something is off with changing from existing card to adding new. It clears the cart which can quite unpleasant especially when you’ve taken the time to add items to your bag then have to redo it and it clears it out again. Opted for the app. Wow what is wrong with you guys now I have to try different nicknames in order to finally submit…unreal
Show more
App is ok, service backup is abysmal
Ordered through the app. Had problems sunsequentlyy and tried to get support. Call centre was utterly unsupportive and disinterested. The couriers helped save the situation. Will not ever use MrP app again, plus will actively discourage others to use it.
Payment is not working 100%
Every time after an update the option to pay via your account card doesn’t work. The options are there and you can select pay via account and everything looks fine but after a few minutes the order gets cancelled without you knowing. Then when you try and investigate it says you selected via eft and cancelled when you checked out. Last time I had to record the whole story to explain. Developers check your release notes and patches before committing!!
Show more
Crap customer service/delivery
I ordered two items on the app over the weekend, mind you I pay extra for 2-4 day door to door shipping. The item ships out on Monday, it’s Wednesday today and there’s still no update so I took it upon myself to reach out on the app to find out where exactly this package is. First issue I have is I wait an hour for someone to actually respond, just to be told delivery is Friday that just made me extremely furious because the app did not update saying there was a delay or anything and on top of that I paid extra for it to be here on time if I wanted to wait that long I could’ve just collected it from the store and not paid extra for my things I’m mad as hell. On top of that the agent I’m talking to takes her own time to respond and does not even seem bothered by the fact that I’m experiencing this issue, so thanks a lot for your really terrible service and thanks a lot MR PRICE I now do not have a birthday gift for my sister tomorrow . I will take my business elsewhere, very terrible first experience on the app.
Show more
Bugs
Whenever I use the app, it’s either extremely slow or it does not load all the contents that is displayed when I check on the website. Sometimes it just times out and displays “Uh-oh”. I checked, the app is up to date but still experiencing slow response times and timeouts.
Now it keeps giving the following error: “Error: currentPage value 2 specified is greater than the 1 page(s) available.” - I’m literally just browsing through the app
Now it keeps giving the following error: “Error: currentPage value 2 specified is greater than the 1 page(s) available.” - I’m literally just browsing through the app
Show more
App/User Experience not the best. Need to Improve your user experience on the APP.
I wanted to pay my order with my MasterCard and it kept showing not authorized to add card. Then I had to add my mr price account account details to pay. Which I haven’t used my account in years. This is ridiculous. Please fix this issue because it’s an inconvenience. Now I have to go pay my account, which I did not want to use in the first place.
Show more
