Delivery time awful!
Do better next time!
Very disappointed.
Response from developer
Hi, thank you for your feedback, and we sincerely apologize for the delay with your delivery. We understand how disappointing it was to receive your order at 20:00 when it was scheduled for 17:30, and we appreciate how this compares to the level of service you expected. We are sorry for the inconvenience caused and will share your feedback with the relevant team for review. Your experience is not the standard we aim to provide, and we appreciate you bringing this to our attention.
App stop showing my smart shopper credit details on the smart shopper tab
Response from developer
Hello ABDULLAH_7_8_6, It seems you're experiencing an issue with your SmartShopper credit details not appearing in the app. We would greatly appreciate it if you could provide more specific details about this issue through the in-app support. This will help us better understand the problem and work towards a resolution. Thank you for your patience, and we look forward to enhancing your experience soon!
ASAP falls short every time
Response from developer
Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team
New App is still not great
App is glitchy: catalogues don’t load correctly, most are not shown.
The new Pop and win game does not even load
Response from developer
Hello! Thank you for sharing your thoughts with us. We apologize for your negative experience with the Smart Shopper vouchers. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Your feedback is invaluable!
Tshepi
Response from developer
It's wonderful to hear that the recent improvements to the app have enhanced your ordering experience! Thank you for your kind words! 😊 – The Pick n Pay Team
