ASAP falls short every time
Response from developer
Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team
New App is still not great
App is glitchy: catalogues don’t load correctly, most are not shown.
Smart shopper play app doesn’t even work anymore
Response from developer
Hello! Thank you for sharing your thoughts with us. We apologize for your negative experience with the Smart Shopper vouchers. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Your feedback is invaluable!
Delivery time awful!
Do better next time!
Very disappointed.
Response from developer
Hi, thank you for your feedback, and we sincerely apologize for the delay with your delivery. We understand how disappointing it was to receive your order at 20:00 when it was scheduled for 17:30, and we appreciate how this compares to the level of service you expected. We are sorry for the inconvenience caused and will share your feedback with the relevant team for review. Your experience is not the standard we aim to provide, and we appreciate you bringing this to our attention.
App stop showing my smart shopper credit details on the smart shopper tab
Response from developer
Hello ABDULLAH_7_8_6, It seems you're experiencing an issue with your SmartShopper credit details not appearing in the app. We would greatly appreciate it if you could provide more specific details about this issue through the in-app support. This will help us better understand the problem and work towards a resolution. Thank you for your patience, and we look forward to enhancing your experience soon!
ASAP falls short every time
Response from developer
Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team
New App is still not great
App is glitchy: catalogues don’t load correctly, most are not shown.
The new Pop and win game does not even load
Response from developer
Hello! Thank you for sharing your thoughts with us. We apologize for your negative experience with the Smart Shopper vouchers. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Your feedback is invaluable!
Tshepi
Response from developer
It's wonderful to hear that the recent improvements to the app have enhanced your ordering experience! Thank you for your kind words! 😊 – The Pick n Pay Team
Only uses SA mobile numbers
No favourites support
Larry
Response from developer
Thank you for your wonderful review! We're thrilled to hear that your first experience was smooth and enjoyable! 😊 – The Pick n Pay Team
Favourites tab?
Response from developer
Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team
Pnp clothing
Response from developer
Hello mrmiller0812, We're glad to hear about the quick delivery! Your feedback on expanding the clothing options in the app is appreciated, and we value your input as we continue to enhance your shopping experience. If you have any specific items or categories in mind, please reach out to our in-app support with more details. Your insights are invaluable to us as we strive to meet your expectations. Thank you for being a part of our community!
Unsupported App changes
Long wait
Response from developer
Waiting for such a long time can definitely be disheartening, and we appreciate you sharing your experience. Your feedback is important to us, and we’re taking it seriously. Thank you for bringing this to our attention; we hope your next experience is much smoother!
Very poor service
Response from developer
It’s clear that your experience with the service has been incredibly disappointing, and we genuinely appreciate you sharing your thoughts. Your concerns about the order delivery and communication issues are important, and we want to assure you that we are taking this feedback seriously. We recognize how vital timely deliveries are, and it’s concerning to hear about the rescheduling and app glitches you faced. Could you please send your contact details to asapgrocery@pnp.co.za and a support agent will reach out to you to have this resolved.
Time wasting
Customer service ignores me- “will get back to me” or “will e-mail me” or “there is a problem with the app”.
I deleted and re-installed the app, my IOS is up to date.. nothing.. what a waste of time..
No way to get refund for whole order when it was wrong
Response from developer
Hi there! We appreciate your feedback and apologize for the negative experience. We will investigate the issue regarding your order. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Thank you for your understanding!
Cc screen freezes
Response from developer
Hi there! We apologize for your negative experience with the app freezing during payment. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Thank you for your feedback!
