Pick n Pay asap + SmartShopper User Reviews

Name: Pick n Pay asap + SmartShopper
Rating: 4.5 (149 reviews)

Pick n Pay asap + SmartShopper

Pick n Pay

🛍️ Shopping

Customer Experience

Positive experience23.9% of reviews

Neutral7.5% of reviews

Negative experience68.7% of reviews

~ Based on 67 written reviews from the US App Store.

Is Pick n Pay asap + SmartShopper Safe?

Pick n Pay asap + SmartShopper appears safe based on user ratings. AppsHunter Safety Score for Pick n Pay asap + SmartShopper is 88/100.

This assessment is based on 149 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.2% of ratings point to a safe experience

2.0% of ratings suggest some concerns

10.7% of ratings point to a risky experience

~ Based on 149 App Store ratings for Pick n Pay asap + SmartShopper.

Is Pick n Pay asap + SmartShopper Legit?

Pick n Pay asap + SmartShopper appears to be a legitimate app. AppsHunter Legitimacy Score for Pick n Pay asap + SmartShopper is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

ASAP falls short every time

Not a good app to use and really really bad ASAP deliver and customer support

NC Mail

7 days ago

Response from developer

Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team

New App is still not great

Smart shopper still provides vouchers that are not relevant

App is glitchy: catalogues don’t load correctly, most are not shown.

The new Pop and win game does not even load

Vodacom Business User

7 days ago

Response from developer

Hello! Thank you for sharing your thoughts with us. We apologize for your negative experience with the Smart Shopper vouchers. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Your feedback is invaluable!

Tshepi

The pick n pay app has been improved now it shows when orders are unavailable

Tshepile

12 days ago

Response from developer

It's wonderful to hear that the recent improvements to the app have enhanced your ordering experience! Thank you for your kind words! 😊 – The Pick n Pay Team

Only uses SA mobile numbers

Unfortunately app does not use email or international numbers to log in with.

Heshmo4

3 months ago

No favourites support

The iOS app does not support favourites which is surely an oversight. Lots of sub categories so why not favourites? Oh and the refund process doesn’t work at all.

BritinSA

4 months ago

Larry

First time using the app, and everything was a pleasant experience, from the ease of navigating on the app in picking the food items, to the payment, to the tracking, to the delivery at the specified time they said they would deliver. Great Job!

DiligentIndeed

4 months ago

Response from developer

Thank you for your wonderful review! We're thrilled to hear that your first experience was smooth and enjoyable! 😊 – The Pick n Pay Team

Favourites tab?

Needs a "Favourit's" tab for easy repeat purchase options.

NC Mail

4 months ago

Response from developer

Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team

Pnp clothing

Delivered in 3 working days. Wish the app stocked all the clothing found in store …but hopefully soon they will

mrmiller0812

4 months ago

Response from developer

Hello mrmiller0812, We're glad to hear about the quick delivery! Your feedback on expanding the clothing options in the app is appreciated, and we value your input as we continue to enhance your shopping experience. If you have any specific items or categories in mind, please reach out to our in-app support with more details. Your insights are invaluable to us as we strive to meet your expectations. Thank you for being a part of our community!

Unsupported App changes

Not worth signing up to this platform. After new app was launched old order history was not transferred. Hardly 6 month into new app weekly usage and app ‘loss’ order history and unable to send OTP to linked contact details… customer support is useless- can’t think or help more than send a pre written repeat of steps that keep on failing. Don’t waist your time…pick and pay does not seem to be interested in keeping regular customers. ☹️☹️☹️

Incompetent team

4 months ago

Long wait

I mean 2 hours of waiting 😤😤😤it’s infuriating

Nonkululeko Mthethwa

5 months ago

Response from developer

Waiting for such a long time can definitely be disheartening, and we appreciate you sharing your experience. Your feedback is important to us, and we’re taking it seriously. Thank you for bringing this to our attention; we hope your next experience is much smoother!

Very poor service

Pnp asap doesn’t even deserve 1 star. My order wasn’t delivered until they closed. I followed up with the agent who lied and said my order is enroute when I requested that they cancel it. The driver who was reported to be on the way never came, and my order never got cancelled. Pnp asap really bitten more than they can chew, they should stop this thing and let Checkers manage the territory. I’ve use checkers for years and they’d rather deliver early than late but pnp asap delivers late all the time. Worse, they reschedule your delivery for the next day without checking whether you can receive the delivery or not. On top of that, to cover up their lies, the app keeps changing times and eventually freezes it to the earlier time. I can say a lot but definitely DO NOT RECOMMEND.

Foodie__foodie

6 months ago

Response from developer

It’s clear that your experience with the service has been incredibly disappointing, and we genuinely appreciate you sharing your thoughts. Your concerns about the order delivery and communication issues are important, and we want to assure you that we are taking this feedback seriously. We recognize how vital timely deliveries are, and it’s concerning to hear about the rescheduling and app glitches you faced. Could you please send your contact details to asapgrocery@pnp.co.za and a support agent will reach out to you to have this resolved.

Time wasting

I have tried many times to place an order on the new app. It will not allow me to add a payment card.
Customer service ignores me- “will get back to me” or “will e-mail me” or “there is a problem with the app”.
I deleted and re-installed the app, my IOS is up to date.. nothing.. what a waste of time..

Letitia South Africa

7 months ago

No way to get refund for whole order when it was wrong

I ordered two items only, one was wrong, making the other useless (as they go together). No option for them to come replace the item that was wrong or to give me a refund of the whole order. When you call the support number you don't get through and they offer for you to leave a voicemail. Frustrating

Jayzzzll

7 months ago

Response from developer

Hi there! We appreciate your feedback and apologize for the negative experience. We will investigate the issue regarding your order. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Thank you for your understanding!

Cc screen freezes

You cannot enter payment info. Screen is just frozen

Panamum

8 months ago

Response from developer

Hi there! We apologize for your negative experience with the app freezing during payment. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Thank you for your feedback!

Beware of PnP’s up to 60% surcharge

Just bought via ASAP goods to the value of R594.97. Pick ‘n Pay charged my credit card R854.97, even though the alternative products were cheaper than the chosen ones… and will take 3+ days to refund me.

Drienie

8 months ago

Terrible

Terrible app. I can’t add my card to make a payment

HighRiseJozi

8 months ago

Deliver

Great service.

Dr Jonathan Connor

8 months ago

Poor app - learn from checkers

Please make your app better like checkers sixty60.
With checkers we get emails of items purchased and invoiced.
Also, there is no confirmation of order.
Also, you don’t give the client the choice of alternatives if product not available.
Very poor app.
Learn from checkers

Learn from checkers app

8 months ago

Great app, but Pick n Pay hates their customers

I’ve been asking since the launch of this so-called great app for the asap! team to add the regular 6-pack Bonaqua Pump 750ml still water. I’ve tried all communication methods, multiple different request types yo make sure they really understand what I’m trying to ask, but still, nothing, only the 24-pack… because it makes more sense for a scooter to deliver that, yes.
Even one of the stores couldn’t believe what ai was showing them. Anyway, to the social media team reading this, I don’t hate you, I hate that your company hates us.
Let’s stop the hate, please!

s0m3N1ckn@m3th@'sNOTt@k3n

9 months ago

Response from developer

Hi, Thank you for your feedback — we’re truly sorry for the frustration caused. Please be assured that your issue will be thoroughly investigated and addressed. To assist you further, kindly email your details to asapgrocery@pnp.co.za, and please provide your ticket number here to help us resolve the matter more efficiently.

App need improvement

Vouchers provided on Smart Shopper are not relevant. Including providing vouchers for out of season fruit

Unfortunately PnP still lagging Checkers substantially.

You need to use Ai agents to analyse the consumer data (if you do have them the Ai agents PnP has is inferior and should maybe change your IT person)

PnP still hasn’t made any improvement on vouchers. I would not be surprised to see PnP going bust in the next yea or two

Vodacom Business User

9 months ago