Not user friendly or easy to navigate
The app shown on Apple mobile devices compared to android devices is two completely different worlds. I’ve used both Apple and android devices with this app and can clearly say there are problems on both ends. Yes, it is similar on each device, but why does one have more options than the other?
The interface on android is a bit clunkier, but functions better than on Apple devices, however Apple software feels more sleek and clean. Example: on android, you can add messages to work orders with ease by clicking the messages tab and add message button. On Apple there is no option to add messages to work orders. Additionally, once a ticket is dispatched you cannot add or adjust the “description” / “instructions” part of the ticket without assigning/dispatching it for a second time on Apple and android devices.
The tenant work order search in ‘activity hub’ is extremely confusing and hard to navigate. Sometimes, just typing in a work order ticket number will show the previously closed or open ticket, and sometimes it shows 40 other tickets that have no correlation to the specific order I’m searching for. Even if you search the specific task for a work order it doesn’t show up without scrolling through hundreds of other unrelated tickets to find the one you’re looking for.
On mobile for both devices, there is no way to “cancel” a work order. If a duplicate ticket or accidental ticket was dispatched, there’s no way to cancel that ticket without logging into the desktop version, which is a whole different, even more confusing system than mobile version.
The aspect of “accepting” or “rejecting” work orders is just silly, especially if it’s dispatched to a team or worker pool. There’s just no need for it. If for instance it was dispatched to the wrong team, there is already an option to assign it to a different team or worker/pool, therefore forcing someone to accept or reject the ticket is just not necessary.
In conclusion, the app is decent but definitely needs more updating and reworking for a lot of different aspects.
The interface on android is a bit clunkier, but functions better than on Apple devices, however Apple software feels more sleek and clean. Example: on android, you can add messages to work orders with ease by clicking the messages tab and add message button. On Apple there is no option to add messages to work orders. Additionally, once a ticket is dispatched you cannot add or adjust the “description” / “instructions” part of the ticket without assigning/dispatching it for a second time on Apple and android devices.
The tenant work order search in ‘activity hub’ is extremely confusing and hard to navigate. Sometimes, just typing in a work order ticket number will show the previously closed or open ticket, and sometimes it shows 40 other tickets that have no correlation to the specific order I’m searching for. Even if you search the specific task for a work order it doesn’t show up without scrolling through hundreds of other unrelated tickets to find the one you’re looking for.
On mobile for both devices, there is no way to “cancel” a work order. If a duplicate ticket or accidental ticket was dispatched, there’s no way to cancel that ticket without logging into the desktop version, which is a whole different, even more confusing system than mobile version.
The aspect of “accepting” or “rejecting” work orders is just silly, especially if it’s dispatched to a team or worker pool. There’s just no need for it. If for instance it was dispatched to the wrong team, there is already an option to assign it to a different team or worker/pool, therefore forcing someone to accept or reject the ticket is just not necessary.
In conclusion, the app is decent but definitely needs more updating and reworking for a lot of different aspects.
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Horrid App
Logging in rarely ever works and the app itself is a cluttered barely functional mess. Its been a headache ever since my apartment switched to this
Horrible
Don’t even bother it’s a brutal app
Cluttery
It’s not great, management switched to this from workspeed and that is the worst decision they could’ve made in my opinion regarding work orders. This app is all over the place and confusing, workspeed was simple and laid out so nothing would get jumbled up and lost. This app you have to click on the work order to view all the details on workspeed you can see all the information you need just from the card which makes it convenient while doing multiple on a single floor. 1 star I don’t think it can match workspeed
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2025 version is great
Really solid app for managing building operations on the go. MRI Angus makes it super easy to keep track of work orders, inspections, and visitor access all from my phone. The layout is clean, and everything syncs smoothly. It’s definitely helped me stay organized and respond to issues faster. Great tool if you're in property or facility management!
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Still has issues
The new look is clean but lacks filters. Under my work in the old app, PM’s and WO’s were separated. Now everything is in one location and can cause new WO’s to get lost. Currently you can only filter by building but not by date. My team has expressed that they would prefer to have the newest WO at the top versus down at the bottom.
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seems like just a re skin
the new interface is cool but there really isn’t new features. also, the app doesn’t rotate, so trying to save time and paper by typing things up on my ipad is useless in this app because I cant use my keyboard case. so I end up using the website anyways and that ui isn’t really optimized for ipad either and is kind of clunky with a trackpad
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Needs improvement
As a Building Engineer I like to keep everything in order and be on top of everything; I like the fact that it looks more polished and the interface it feels newer and smoother, but I don’t like the fact that inspections and work orders are in the same place, I don’t like the fact that is not by pages by MRI angus Mobile, in that way I know the order of which one is the newer work order and the oldest ones.
The have fix the issues of the MRI Angus Mobile that you have to keep pressing task, to complete it and then the time, you used to pressed save and then I would take you back to time one more time and then save. They have fix that, now is all in one place, but not when you save it that you have completed it remains in the work order list it won’t delete as completed as the other app and it keep you pressing back again thinking is a new work order.
I hope they fix this small issues but overall I think is a great improvement.
The have fix the issues of the MRI Angus Mobile that you have to keep pressing task, to complete it and then the time, you used to pressed save and then I would take you back to time one more time and then save. They have fix that, now is all in one place, but not when you save it that you have completed it remains in the work order list it won’t delete as completed as the other app and it keep you pressing back again thinking is a new work order.
I hope they fix this small issues but overall I think is a great improvement.
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