Can’t make payments!
What is going on with this app it’s always a hassle trying to pay my rent!! GET IT TOGETHER!!
Awful App
I will lobby so that MRI loses our building contract with them to be terminated
This app is problematic
I usually log in via the web because a 1.5 rating does not inspire confidence. However, today I received a prompt to download the updated app. After doing so, the app failed to accept my login information. I decided to return to using the web login method.
Charged rent twice
On autopay rent was deducted twice from checking acct 4/1/26 no phone number on app to call them
Doesn't even work
Worst app. I set up auto pay to avoid all this login nonsense and it still doesn't work.. No verification code ever sends and I have to call every month to pay rent. Ridiculously inconvenient.
Garbage
No idea why this app is created if it always has a problem with logging in. Changed the password like 10 times only to realize it works on the website but as soon as you try to login here, it is always unsuccessful.
Trying to pay rent through MRI rent pay.
I don't even give Rent Pay a star but maybe it's required. I have tried twice to pay my rent on Rent Pay and had it set up for automatic payment, and it has rejected my payment each time and blacklisted my name both times. I can't pay my rent on it. I set up autopay, both times it didn't work. This app sucks.
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horrible system
I have been having trouble with getting logged on even though it automatically populates my logon information, it denies it then locks me out. their supposed chat support just takes you to the FAQs and then around in circles!! i spent 2 hours with my landlord last month just trying to get logged in to pay the rent!!
this app is awful and you will get locked out of your account and unable to get any help!
I am just going to pay my rent by check from now on!!
this app is awful and you will get locked out of your account and unable to get any help!
I am just going to pay my rent by check from now on!!
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Illegal
This app allows property managers to go in and cancel your rent payment to make it look like you haven’t paid your rent. I’m facing eviction now because of the illegal practices of this company. Next review is for the BBB and then and I’m going to be getting a lawyer and filling a lawsuit now.
HORRIBLE APP
For 3 days trying to pay this rent so my credit won’t be affected. This company wasted money and time on this SORRY APP!!!! DON’T USE IF POSSIBLE!!!
getting help and problems with the app
Hello, we used to file complaints or requests through another app to replace paid items or items that stopped working somewhere in the house. Now we can't access the new app at all.
Very very bad
Staff are in a hurry to get off the line and not ready to help. Close this site now
Portal
Stupid
Unhappy Camper
A 1.5 Rating is too Generous :(
HORRIBLE APP
This is probably the WORST app I’ve ever had the misfortune of using. I loathe the first of the month now, not for losing money, but because I have to use this app! I have to reset my password every single month and I usually start that process 3 days ahead of time because I know how much of a hassle it is. No reset email is ever sent on time. The new passwords never update and stick, and the response time of any support is totally abysmal. I hate this app.
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Useless app/website that property managers force you to use!
Trying to log in to my account after each recent "update" is worse each time. Now it doesn't let you access your account at all until you enter a code sent to the email but I can keep refreshing my inbox and even check my junk folder and the email with the code is no where to be found. Can't request the code to be resent because it has a 500 seconds countdown that makes you wait for the whole time before it "sends" you another email. My bank accounts apps and websites doesn't makes it this difficult and inconvenient to access my accounts... it is just ridiculous!
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I HATE IT HERE!! FIX IT 🤬
Both the app and the website are horrible. The fact that some people have no choice but to use the app to make payments makes it even worse. EVERY SINGLE TIME I go on the app or the website to make a payment if gives me trouble. It doesn’t save my card info. And if it does it logs me out every time I go to submit the payment. It doesn’t save the checking account info. And again if it does it logs me out in the middle of making a payment. I can’t see my payment history.
I’ve lived in other complexes that had an online payment portal and NEVER HAD THIS MANY ISSUES! This company needs to completely revamp this so it’s more USER FRIENDLY!
I HATE IT HERE!
I’ve lived in other complexes that had an online payment portal and NEVER HAD THIS MANY ISSUES! This company needs to completely revamp this so it’s more USER FRIENDLY!
I HATE IT HERE!
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This is the worst app ever
Can’t get username and password to ever work. When one goes to ask for a new password - no email in which to reset and no tel number. Horrible !
SERVICE FEE!
WHY DOES THE SERVICE FEE ON THIS APP CHANGE MONTHLY??? THE INITIAL FEE WAS 4.95 AND NOW THE SERVICE FEE IS UP TO $34.95 THIS IS RIDICULOUS AND I WILL BE CONTACTING A LAWYER TO LOOK INTO THIS MATTER!!
Account Creation Broken
Moved to a new place recently and went to create an account to pay rent. I cannot set up my account through the app as at the end of the account creation setup process, when prompted to accept the terms and conditions, after hitting the continue button I’m given the prompt that “the clickable area isn’t mapped” or something like that. I’ll try to set up on desktop now. Im genuinely shocked that something so basic like this could be broken.
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