Don’t download
This site has changed over the years.. The wait times are painful and customer service is horrible. If you like waiting for the service this sites for you.. what a joke this site has become..
Support
Impossible to get a response from support. Withdrawal disappeared and cant get support from a human, just AI telling me it understands its frustrating and they are working on it but no one is getting back to me after multiple business days.
FCA needs to investigate this app
Signed up today, completed full in-app verification, made deposits without issue. Then my final top-up of £426.22 via Apple Pay was charged to my card but never appeared in my balance. The app immediately “restricted” itself and the nightmare began.
Within minutes, support emailed demanding an absurd list of documents — including a “bank statement showing deposits into your MuchBetter account.” I opened the account today. That statement won’t exist for weeks. Either the support team doesn’t understand basic banking, or this is a deliberate stalling tactic.
At the same time, the app itself displayed a completely separate demand for ID, proof of address, and another selfie — sent to a different email entirely. Two parallel, uncoordinated document demands on top of the verification I’d already passed.
I complied with everything because they’re holding my money. They now have my passport, proof of address, multiple selfies holding ID and my bank card, and full bank details — handed over under duress. If you’ve read the Trustpilot reviews, you know exactly where this story usually ends.
Trustpilot is full of identical complaints — frozen accounts, blocked withdrawals after KYC, funds locked for months or years, unresponsive support. Some users report tens of thousands held indefinitely. This is a systemic pattern, not a glitch.
I’ve already taken legal advice and will be escalating to the FCA, the Financial Ombudsman Service, and the ICO if this isn’t resolved.
Do not download. Do not deposit. There are far safer e-wallets out there.
Within minutes, support emailed demanding an absurd list of documents — including a “bank statement showing deposits into your MuchBetter account.” I opened the account today. That statement won’t exist for weeks. Either the support team doesn’t understand basic banking, or this is a deliberate stalling tactic.
At the same time, the app itself displayed a completely separate demand for ID, proof of address, and another selfie — sent to a different email entirely. Two parallel, uncoordinated document demands on top of the verification I’d already passed.
I complied with everything because they’re holding my money. They now have my passport, proof of address, multiple selfies holding ID and my bank card, and full bank details — handed over under duress. If you’ve read the Trustpilot reviews, you know exactly where this story usually ends.
Trustpilot is full of identical complaints — frozen accounts, blocked withdrawals after KYC, funds locked for months or years, unresponsive support. Some users report tens of thousands held indefinitely. This is a systemic pattern, not a glitch.
I’ve already taken legal advice and will be escalating to the FCA, the Financial Ombudsman Service, and the ICO if this isn’t resolved.
Do not download. Do not deposit. There are far safer e-wallets out there.
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Total Scam. DON’T download
This app will charge you bank the money without ever putting it into your account. In other words theft. Then when you try to get help it’s only an AI bot and people who don’t speak English. It’s a complete scam. Never trust this app ever. It should in fact be removed for the App Store as they are committing fraud.
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Fraud app not able to send or withdraw money now . Money stuck in spp
They took my 1400 dollar never returned it its been one month I am trying to to get in touch with with the customer service for verification but no response total fraud . Not
Too much trouble
This was way too much effort to move money. I had to use this app to have some money moved over. It said it would moved over right away BUT it never happened now I’m not sure what to do. Not worth my time.
Support is terrible
For some odd reason, it’s like pulling teeth to deactivate my account. The feature doesn’t work in their app and when I request them to do it, they hit me with promos instead of honouring my request!
Not good App
In app support is extremely poor and tacky I have single request yet no assistance and it’s been days I can’t get human agent to assist me… I highly do not recommend!!! Only to come here to see that people have had similar issues for years and nobody to rectify it.. this seems more like a SCAM
Scan
They won’t let you withdraw your own money.
Easy access now!
Things have changed, it’s…MuchBetter now…🤣
Terrible
Deposited money into my account, money has not arrived - customer service is non existent and the app is not transparent nor do they provide an update deposits or timeline for responses. The whole experience feels like a scam
Processo de verificação não funciona
Mandei selfie mandei foto do documento e continuo desabilitado para trasnsferencias sendo que já tenho 80 dólares lá .. é um golpe?
Registration Issues & Poor Support
I downloaded the MuchBetter app because the concept looked interesting: a modern e-wallet with a virtual card and some useful features. Unfortunately, I couldn’t even complete the registration.
During signup, the app asks for Name, Surname, and Fiscal Code, but once those fields are filled, the “Continue” button stays disabled, making it impossible to proceed. I sent a screenshot to customer support, and the only reply I received was to “check if my data are correct” and to verify my fiscal code online—which was clearly correct in the screenshot I had already provided.
To see if the issue was app-related, I tried registering from the desktop browser. There the process is completely different, but when I entered my phone number, I got an error saying I “already have an account,” even though the mobile registration never completed.
At this point, even though MuchBetter seems like a promising wallet, I would be hesitant to deposit any money into a service where the basic registration flow is broken and support doesn’t properly address the issue. I hope they fix this, but for now, my experience has been disappointing.
During signup, the app asks for Name, Surname, and Fiscal Code, but once those fields are filled, the “Continue” button stays disabled, making it impossible to proceed. I sent a screenshot to customer support, and the only reply I received was to “check if my data are correct” and to verify my fiscal code online—which was clearly correct in the screenshot I had already provided.
To see if the issue was app-related, I tried registering from the desktop browser. There the process is completely different, but when I entered my phone number, I got an error saying I “already have an account,” even though the mobile registration never completed.
At this point, even though MuchBetter seems like a promising wallet, I would be hesitant to deposit any money into a service where the basic registration flow is broken and support doesn’t properly address the issue. I hope they fix this, but for now, my experience has been disappointing.
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Rubbish
Just a scam app tbh
Suporte ridículo
Mais de uma semana mandando e-mail pro suporte e nada de resposta
Good luck with getting a hold of someone
The endless tickets, emails and no responses. Try to reach out by email or chat AI you’ll get no answers just more and more automatic AI replies. They intentionally do not reply and hope you”ll just expect a loss of money.
Long wait support
No live chat or real phone number to contact
They process your withdrawal 10 business days stay away from the scam app
They process your withdrawal 10 business days stay away from the scam app
De momento perfecto
Es verdad que tuve algunos problemas al instalarla y para confirmar mi cuenta con los datos y todo coincidió con un ingreso en la cuenta de MuchBetter que me enfado bastante ya que creía que era una estafa…. Es decir al ingresar dinero… me pondrían pegas por todo… pero coincidió con una mejora significativa de la app…. Y de momento es una app muy buena y fiable al 100x100… si algún día necesito sacar dinero…. Comprobaré lo que tardan y las comisiones que me cobran…. Si todo eso tb es perfecto, le daré las 5 estrellas.
Un saludo
Un saludo
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ممتاز
انصح به جدا
Customer service stupid
Im waiting for almost a month and to fix the issue on my account but thee customer service never responded to all of my message and i have almost 1,000 ticket created but the customer service never responded back might be the all the customer service team are all stupid and trash people
