No good
Contact long time with admin no get reply
Problem with withdrawal fees
They charge you 5$ per transaction that’s abusive
5 Star for WARNING
This is a legitimate scam. Don’t trust these guys they’ll try to take an absurd amount of time getting back to you after you’ve made a purchase. 4 months, ongoing back and forth with their support and the moment i mentioned i’m reporting fraud- immediate refund was sent. And technically- not even the full amount. How greedy can you be to take one cent back 😂
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SCAM THIEVERY
APP WON’T LET YOU WITHDRAW MONEY AND CUSTOMER SERVICE IS NON-EXISTENT.
THEY KEEP YOUR MONEY HOSTAGE.
THEN THEY WILL SLOWLY DEDUCT INACTIVITY FEES DESPITE ACTIVITY.
YOU ALSO CAN’T CLOSE THE ACCOUNT.
STAY AWAY!!!
Also, please lodge a formal complaint to your local government. Let’s start a class action lawsuit.
THEY KEEP YOUR MONEY HOSTAGE.
THEN THEY WILL SLOWLY DEDUCT INACTIVITY FEES DESPITE ACTIVITY.
YOU ALSO CAN’T CLOSE THE ACCOUNT.
STAY AWAY!!!
Also, please lodge a formal complaint to your local government. Let’s start a class action lawsuit.
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t
t
Useless customer support
Deposited on the app and then I received an email asking why I have a UK number. Explained I’m from the UK and living in Europe. My account was then restricted asking me to prove my address, passport, etc. I sent everything and received an email 3 days later saying I was using a VPN. They didn’t even check my documents/ proof and my account is stroll restricted. Absolute useless
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Won’t let me withdraw my money
Hey this app is super buggy. Won’t let me withdraw my money.
Don’t download
This site has changed over the years.. The wait times are painful and customer service is horrible. If you like waiting for the service this sites for you.. what a joke this site has become..
Support
Impossible to get a response from support. Withdrawal disappeared and cant get support from a human, just AI telling me it understands its frustrating and they are working on it but no one is getting back to me after multiple business days.
Bad review
It a scam , don’t get the app
FCA needs to investigate this app
Signed up today, completed full in-app verification, made deposits without issue. Then my final top-up of £426.22 via Apple Pay was charged to my card but never appeared in my balance. The app immediately “restricted” itself and the nightmare began.
Within minutes, support emailed demanding an absurd list of documents — including a “bank statement showing deposits into your MuchBetter account.” I opened the account today. That statement won’t exist for weeks. Either the support team doesn’t understand basic banking, or this is a deliberate stalling tactic.
At the same time, the app itself displayed a completely separate demand for ID, proof of address, and another selfie — sent to a different email entirely. Two parallel, uncoordinated document demands on top of the verification I’d already passed.
I complied with everything because they’re holding my money. They now have my passport, proof of address, multiple selfies holding ID and my bank card, and full bank details — handed over under duress. If you’ve read the Trustpilot reviews, you know exactly where this story usually ends.
Trustpilot is full of identical complaints — frozen accounts, blocked withdrawals after KYC, funds locked for months or years, unresponsive support. Some users report tens of thousands held indefinitely. This is a systemic pattern, not a glitch.
I’ve already taken legal advice and will be escalating to the FCA, the Financial Ombudsman Service, and the ICO if this isn’t resolved.
Do not download. Do not deposit. There are far safer e-wallets out there.
Within minutes, support emailed demanding an absurd list of documents — including a “bank statement showing deposits into your MuchBetter account.” I opened the account today. That statement won’t exist for weeks. Either the support team doesn’t understand basic banking, or this is a deliberate stalling tactic.
At the same time, the app itself displayed a completely separate demand for ID, proof of address, and another selfie — sent to a different email entirely. Two parallel, uncoordinated document demands on top of the verification I’d already passed.
I complied with everything because they’re holding my money. They now have my passport, proof of address, multiple selfies holding ID and my bank card, and full bank details — handed over under duress. If you’ve read the Trustpilot reviews, you know exactly where this story usually ends.
Trustpilot is full of identical complaints — frozen accounts, blocked withdrawals after KYC, funds locked for months or years, unresponsive support. Some users report tens of thousands held indefinitely. This is a systemic pattern, not a glitch.
I’ve already taken legal advice and will be escalating to the FCA, the Financial Ombudsman Service, and the ICO if this isn’t resolved.
Do not download. Do not deposit. There are far safer e-wallets out there.
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Total Scam. DON’T download
This app will charge you bank the money without ever putting it into your account. In other words theft. Then when you try to get help it’s only an AI bot and people who don’t speak English. It’s a complete scam. Never trust this app ever. It should in fact be removed for the App Store as they are committing fraud.
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Fraud app not able to send or withdraw money now . Money stuck in spp
They took my 1400 dollar never returned it its been one month I am trying to to get in touch with with the customer service for verification but no response total fraud . Not
Too much trouble
This was way too much effort to move money. I had to use this app to have some money moved over. It said it would moved over right away BUT it never happened now I’m not sure what to do. Not worth my time.
Support is terrible
For some odd reason, it’s like pulling teeth to deactivate my account. The feature doesn’t work in their app and when I request them to do it, they hit me with promos instead of honouring my request!
Not good App
In app support is extremely poor and tacky I have single request yet no assistance and it’s been days I can’t get human agent to assist me… I highly do not recommend!!! Only to come here to see that people have had similar issues for years and nobody to rectify it.. this seems more like a SCAM
Scan
They won’t let you withdraw your own money.
Easy access now!
Things have changed, it’s…MuchBetter now…🤣
Terrible
Deposited money into my account, money has not arrived - customer service is non existent and the app is not transparent nor do they provide an update deposits or timeline for responses. The whole experience feels like a scam
Processo de verificação não funciona
Mandei selfie mandei foto do documento e continuo desabilitado para trasnsferencias sendo que já tenho 80 dólares lá .. é um golpe?
