Great device, frustrating app
I’ve only had the Muse headband for a short time, but I’m really enjoying the technology and can see myself using it a lot. Unfortunately, the app has some really frustrating basic omissions.
There’s no search function and no way to favourite/save sessions. This makes it unnecessarily difficult to find sessions you’ve enjoyed or want to repeat. The session history is just one long list, which will become a nightmare as it grows. I was even told by the AI to keep my own index of sessions — surely the app should be doing this!
Please add basic navigation tools like search, favourites, categories or filters.
Also, I’m earning “birds” at the end of sessions but often don’t actually hear birds during the meditation. I’m not sure if that’s how it’s supposed to work.
The headband is great, but the app needs some serious attention to usability.
There’s no search function and no way to favourite/save sessions. This makes it unnecessarily difficult to find sessions you’ve enjoyed or want to repeat. The session history is just one long list, which will become a nightmare as it grows. I was even told by the AI to keep my own index of sessions — surely the app should be doing this!
Please add basic navigation tools like search, favourites, categories or filters.
Also, I’m earning “birds” at the end of sessions but often don’t actually hear birds during the meditation. I’m not sure if that’s how it’s supposed to work.
The headband is great, but the app needs some serious attention to usability.
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Terrible
App is an absolute train wreck of locked premium features gated behind an insulting 1-week trial to accompany a $500 headband. Easiest return of the year. What a waste.
Updated app version doesn’t work for original muse
Need option to download older version instead of having to buy a new device as suggested - please make older version available as I really like my muse and have introduced a lot of friends to try it- but I don’t want to buy it again just because the new app version won’t work with it
Fragile, junk hardware
bloated and gamified software. edit: i didn't say it felt fragile, IT IS fragile. i threw it away like the garbage that it is.
Really Disappointing
Absolutely no customer service! First I was unable to activate my account and the app isn’t recognizing that I have a paid subscription. There’s absolutely no customer support at all except a bot and a form to fill out. Also unable to pair device. Unfortunately I have not been able to use it but not a great start!
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