app is a scam
this app is a scam. made me pay double !!! when payment went through .... now they are charging me in order to get my refund !! how sad
Fix
Your app is not allowing to view my daily usage. So I called MVEC in my area and the rep is telling me to go to office. What’s the point of the app then.
Simple card issue can end up costing you a lot
The old Magic Valley app used to keep your credit card on file which made it easy to pay your balance. The new updated app does not keep your credit card information on file and I have paid $300-$400 to get my service reconnected due to my meter being an old meter at my apartment complex and they need to send a maintenance man out to reconnect it the reconnection fee is $100. Can we get an app that saves our card so that we don’t have this issue anymore? Or is that how Magic Valley works off of peoples hundred dollar maintenance calls. I know gas went up but this is ridiculous.
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switching back to paper bills
app keeps deleting information this happens every two to four weeks. it’s been a pain and this verification process is one of the worst in the world.
Payment Options
App needs a major update. Does not allow for ‘saved’ payment options that make processing payments so much easier.
