App is poorly made
App is extremely poorly made, I attempted several times to set up auto pay however they have a “limit” on how much they can charge you through auto pay. Called multiple times to get some guidance or help and was told “that’s just how it is”. Ended up getting charged for a late payment even though I was on autopay and they claim “no way to waive the fee”. Horrible app experience and even worse customer service.
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PPercy511
Horrible
If you’re unfortunate enough to need this app, you’re out of luck. This company forces people to be their customer. You cannot elect an electric company and have no choices to get your electricity. That being said, they will charge you whatever they want and you’re stuck with them
G1GoodCitizen 1
app is a scam
this app is a scam. made me pay double !!! when payment went through .... now they are charging me in order to get my refund !! how sad
JJesus7235
Fix
Your app is not allowing to view my daily usage. So I called MVEC in my area and the rep is telling me to go to office. What’s the point of the app then.
Aappupdatedude
Simple card issue can end up costing you a lot
The old Magic Valley app used to keep your credit card on file which made it easy to pay your balance. The new updated app does not keep your credit card information on file and I have paid $300-$400 to get my service reconnected due to my meter being an old meter at my apartment complex and they need to send a maintenance man out to reconnect it the reconnection fee is $100. Can we get an app that saves our card so that we don’t have this issue anymore? Or is that how Magic Valley works off of peoples hundred dollar maintenance calls. I know gas went up but this is ridiculous.
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Mmramo11
