In-network providers are wrong
Went to multiple places to try and receive health services. Half of them weren’t in network… call before making appt to confirm they are in. Terrible app mechanics.
No help whatsoever
I need to find out if something is covered under my benefit plan and this app provides ZERO help. It will tell me which plan I am signed up for, it will download a summary document of THAT screen, but it will not tell me anything else about the plan. I dug through the menus for almost an hour, trying every link on the screen…useless! The link for recertification is an example. It says: “you may need precertification”. No way to do a specific search for the plan. Don’t waste your time!
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Where are EOBs
Every time I try to log into this thing, it requires me to reset a password even though I’ve done it previous times. I also cannot find explanation of benefits anywhere, and when I get to pages that look like they might be it, they will not scroll up or down. It’s just frozen, I deleted the app and re-download it and I tried updating and all of the things that you’re supposed to do and none of them work for this app.
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App doesn’t work
App is terrible. Can’t log in so I can’t access my info. Frustrating.
Worst app ever made
Whoever developed this needs to find a different career. This app is beyond terrible. I can’t believe an app this bad exists in 2022. How does 90 degree benefits not have a decent app developer? Nothing works properly. Keyboard blocks options and you can’t make it go away. Pages don’t load. Icons are comically small and you can’t read them at all. This entire app is unusable.
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