Can’t login
Literally have had an account for a little over a month and can’t login to the website or the app. I’ve never been more frustrated with a company will definitely be cancelling my entire account!
Wont let me update!!!
This app says the old version is expired but won’t let me update it. What a joke
Update was unnecessary
I’m not sure why the need to make an update. I had 1 profile and 2 accounts in it. For some reason now they have been separated and I had to create a new profile to see my account. Even then, I’m not even able to login here it says error although I can login online without an issue. Additionally, I can’t even see any of the bills, I try to download it or view and it just says error again. This error is also for online. Even the customer service was taking a long time to email me a copy of it because they couldn’t obtain it quickly. I don’t know why fix something that was totally fine.
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Garbage
Just like their website, this app is garbage. Customer “support” is no help at all. Their site prompts you to use a different page to login if your account is newer than July 2024 but once you login using that site it immediately redirects you to the old login page where you originally started. This app must be linked to the old site somehow because my CORRECT credentials do not work with this app. It insists the username does not exist. Good thing I pay automatically because if I had to use their site or app it would be a constant hassle talking to them over the phone
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Don’t use it!
If I could give it zero stars I would. EXTREMELY outdated, stalls and freezes and it just cost me $25 fee because the app said it processed my payment with a balance of $0 due then a week later I get a notice of disconnection due to non-payment. The app never submitted it to my bank. DON’T USE THE APP OR EVEN DOWNLOAD IT!!!
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