my care. by Dignity Health User Reviews

Name: my care. by Dignity Health
Rating: 4 (115 reviews)

my care. by Dignity Health

Dignity Health

💪 Health & Fitness

🏥 Medical

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Filling out information

It’s a very short window to convey what I wanna say, but I guess it works

Son Mr Mc goo

3 years ago

Response from developer

Thank you for taking the time to review our app. We have been working on improvements to the functionality and navigation. We will be rolling out a new improved "My Portal" app to replace My Care app on February 14th. As you are an existing user of My Care, you should be receiving an email explaining the changes. Thank you for your time, The Dignity Health Team.

Logging in

All it does is make you log in, you wanna switch pages on the app? To bad you have to sign in again. Oh you wanna see test results to bad log in again.

Tayloriguess

3 years ago

Response from developer

This doesn’t seem right. We want to take a closer look at this for you. Please call us at 844-274-8497 or send us a note at hello@dignityhealth.org so that we can connect. The Dignity Health Team.

Clunky

Needs refinement. IOS auto fill doesn’t correctly work. Why do I need to always re-enter my Insurance info? It never changes.
I just want to leave my DR a follow up note to my last appointment, but couldn’t figure out how too so made new appointment.
Ok start but needs work

RyeBo74

3 years ago

Response from developer

Thank you for your detailed feedback. We continue to strive to improve this app. If you need assistance or have further suggestions for improvement, please share with us at 844-274-8497 or through email at hello@dignityhealth.org. Thank you for your time, Dignity Health Team.

Dignity Health App should be better than this

You need to navigate 3 different logins to just get where you need to be. Not to mention the first pages don’t even sync with your appointments. I’ve had Stanford and Bluecross apps and this is by far the worst one. You can never find what you need. Everything is scattered and disorganized all over the place. The patient portal should just be the only app but it’s not, you’ll log-in every single time you need to find a single item.

ChingAng3l

3 years ago

Response from developer

Apologies for any difficulties you experienced with having to login 3 times and the "syncing" issue you mentioned. If you could share some of your suggestions in more detail around the disorder you experienced with this app at hello@dignityhealth.org or talk with us at 844-274-8497, we would be most appreciative as we strive to improve and enhance our app. The Dignity Health Team.

Horrible App

Requires multiple times logging in to various elements or pages within the App. Test results difficult to navigate. Just show all the recent results instead of having to look at them one-by-one and starting over in results to view others. A reason I’d never patronize this hospital group or organization as this is representative of your org. The Sutter App should be a model for healthcare / patient apps.

SourDMB

3 years ago

Response from developer

We are so sorry that our app has caused you confusion and frustration. Thank you for your suggestions and comments about the required multiple logins. If you could share some of your suggestions you have for the app at hello@dignityhealth.org or talk with us at 844-274-8497, we would be very appreciative as we strive to improve and enhance our app. The Dignity Health Team.

Love the daily prayers opt in feature!

They give me encouragement and new daily perspective everyday. I also love that I can check my health records and lab results in one place. The app makes it very convenient. It’s nice being able to easily compare my lab results from prior years. The appointment reminders are also appreciated.

aj5667

3 years ago

Response from developer

Thank you for sharing your thoughts on our app. We strive to improve the customer experience wherever possible.

Fix this app PLEASE!!

You have to go through 3 different logins just to get to your patient portal just to be told that there’s an error. Also the labs and imaging is located in another dimension in within this app universe. We pay soooo much for medical bills and this is what we get.

ChingAng3l

3 years ago

Terrible app

Tried to log in several times. I get a blank screen. Then I tried to contact them using their contact protocol. So what response do i
I get? Login to the app to resolve the problem! Totally useless.

palmsrider

3 years ago

Response from developer

We apologize for the blank screen issue you have experienced. We can get to the bottom of this for you. Please call our support call center at 844-274-8497 or send us an email at hello@dignityhealth.org with your contact details at your convenience. Thank you! Dignity Health Team

Leaving dignity! This Crap App is the reason why!

My care & my portal are the most useless apps I have ever seen. Please switch to epic my chart it talks to other hospitals in other areas that use that app trying to get my medical records or two separate emergency room visits out of the area has been a nightmare! getting a record faxed over to my main provider takes 7 to 10 business days. This is unacceptable. The original launch of these apps for Dignity was a disaster on the phone for over 10 hours because of a mess up on Dignity’s side. I am done ! Express Scripts has a problem with Dignity every time I try to get a prescription refill they never get it- humankindness starts with the technology that you have - throw it in the garbage and get the real deal. Don’t save money and waste your patients’ time. I am in the process of looking for a new provider, and the only providers I will accept will be ones that use my chart. Zero stars if I could!

ItaliaOso

3 years ago

Response from developer

We apologize that our app didn't meet your expectations. We strive to provide exceptional interactions and we have clearly fallen short of that. If you would be willing to email us those suggestions for improvement at hello@dignityhealth.org, the team would very much appreciate it. The Dignity Health Team

Useless App

If you go to their website to schedule an appointment for let’s say a CT scan, they don’t have that option online. But they tell you to download “the app” to book appointments. App’s UI/UX is from late 2000’s. Registration process is not too long but interface is a bit confusing. And guess what… There’s a tab named “Appointments”, but there’s no option to book it. Why you guys lie to the users, literally waisting their time? For the app itself I’d probably give 3 stars, but for uselessness of it and for the confusion of the customers I gave 1 star just because there’s no “0”. How that big multi billion company isn’t able to take care of that simple thing?

Emilbush

3 years ago

Response from developer

We are so sorry that our app has caused you confusion and frustration. Thank you for your suggestions and comments on medical records issues. If you could email those issues and suggestions you have for the app to the Dignity IT team at hello@dignityhealth.org, we would very much appreciate it as we strive to improve and enhance the functionality of our app. The Dignity Health Team

Terrible!

Terrible app, they seriously need to consider revamping it. I want to be able to save and print bloodwork results and you can not. Comparison charts would be great! You would save office staff so much time if this was an option. I know it can be done, other hospitals have these functions. Please please consider a more user friendly app!

bruhther your game trash

3 years ago

Response from developer

Thank you for your feedback for the My Care app. We are working on improvements to make adjustments to better meet the needs of our patients and consumers.

Unable to log in

When attempting to log in, the app requires that you check a consent box, but you can’t. You have to click out of the app to review the entire document… which is a document of hundreds of pages btw… and also had nothing to acknowledge and no way through to the login… meaning you have to back out AND START AGAIN. Wish I could review the actual app, but I can’t get in :(

talulaloo

3 years ago

Response from developer

We are sorry you are having Login issues. We can get this fixed for you. It's easier for you if we work one-on-one with you. Please call us at 844-274-8497 or email at hello@dignityhealth.org and leave your contact information - at your convenience. The Dignity Health Team.

Sign up

I’ve tried several times to sign up to access my account and it won’t allow numbers to be added to my email and the password insists on having ^&**$ or whatever but won’t allow it to add one to my password. Frustrating and needs to be fixed.

❤️game

3 years ago

Terrible app

Care just takes me to the web interface with Safari, so it’s not much of an app, but my Portal just gives me internal server errors or bad request. Care is the only “app” that works for now so it’s better than nothing.

Rusa8

4 years ago

Response from developer

Thank you for providing us with your feedback for the My Care app. We are working on improvements to make adjustments to better meet the needs of our patients and consumers.

Couldn't schedule an appointment, "prayer" thing feels intrusive

I couldn't figures out how to schedule an appointment with this app, which is why the downloaded it. There's a prominent "prayer notification" feature that seems bizarre and intrusive. I want to make an appointment with my doctor, not be subject to proselytizing. I deleted the app.

Andrea218

4 years ago

Response from developer

Thank you for providing us with your feedback. We appreciate the opportunity to make adjustments to better meet the needs of our patients and consumers.

Things nightmares are made of

I haven’t dealt with a interface this bad in a medical app in 10 years. Dignity needs to look at switching to something different as large as they are they should be better than this app. It’s slow, glitchy, doesn’t make it easy to maneuver through screens.
It makes you want to pull your hair out… wondering who designed and coded this app and how Apple allowed it.

Caappaddict

4 years ago

Response from developer

We apologize that our app didn't meet your expectations. We strive to provide exceptional interactions and we have clearly fallen short of that. If you would be willing to share some details about your experience, we would benefit from hearing from you. Please call our toll-free 24/7 support call center at 844-274-8497 or send us an email at hello@dignityhealth.org at your convenience.

Terrible

It took Dignity forever to come up with a paciente site and they did a terrible job.It freezes up all the time and not user friendly at all.

Marinho1947

4 years ago

Not functional

I loved using the website and was forced to use the app. I am unable to log in on the website at all with the same log in information. With the app, nothing works. My doctors aren’t listed in that section, my doctor appointments barely show up and the patient portal takes me to a blank screen most of the time. This app is worthless.

NaeLove4220

4 years ago

Response from developer

We sincerely apologize for the troubles you've had logging into the mobile patient portal. We'd be happy to look into this for you. Please call our support call center at 844-274-8497 or send us an email at hello@dignityhealth.org at your convenience including your i-phone version and your app version. Thank you! Dignity Health Team