Breno GO
Excelente
Disappointment at Club Med Columbus Isle
I have been to various Club Med resorts over the span of 20 plus years. Sadly, this last experience did not represent the true club med ethos. Some examples which led to our disappointment include: low energy and vibe from the team ( aside from some individuals, the team members clearly were just going through a routine); young children( including infants) were present - I thought it was 11yrs. and older; the resort overall looked very “ tired” - ripped cushions etc, old graying towels and face cloths, steps in main areas in disrepair. Additionally, they placed us in rooms that were 1/5 mile from main areas. We requested to be relocated and despite an obvious low occupancy, they couldn’t do anything for a number of days and we would be in different areas. This was unacceptable, so we remained in original location.
The beach and the water was the best aspect of this experience.
Sadly, I will not return to a Club Med resort based on this experience especially because of the lack of care and concern by the staff.
The beach and the water was the best aspect of this experience.
Sadly, I will not return to a Club Med resort based on this experience especially because of the lack of care and concern by the staff.
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Very helpful
Please update your GO photos so we can submit reviews using correct names
Amazing 10 days
First and foremost, your circus team made our holiday. Zul, Zikri, Sopie and Angela welcomed us into their team for the week, from teaching us new skills, celebrating in success, to joining us for lunches and dinners, we miss them already.
We have enjoyed our time spent with all of the team including Nesh, Iore, Amir (arrows please) Hifidz and Lynn.
The food was great and a massive thank you to your chiefs for not making me feel like I was a burden with my gluten allergy, Amir and Hong were more than happy to assist and even make food especially.
The location is beautiful, the activities offered were all great, and the family atmosphere of the staff was great to be apart of forthe time we were there. The only downside was the hotel itself looking a little tired, but in a way this added to the charm of being in the jungle setting.
Thank you for an amazing 10 days.
We have enjoyed our time spent with all of the team including Nesh, Iore, Amir (arrows please) Hifidz and Lynn.
The food was great and a massive thank you to your chiefs for not making me feel like I was a burden with my gluten allergy, Amir and Hong were more than happy to assist and even make food especially.
The location is beautiful, the activities offered were all great, and the family atmosphere of the staff was great to be apart of forthe time we were there. The only downside was the hotel itself looking a little tired, but in a way this added to the charm of being in the jungle setting.
Thank you for an amazing 10 days.
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Phuket holiday!
A great way to unwind and have fun! Fitness classes with Celine was the best way to get energised! Zidane entertained the kids with crafts, and all GOs at activities were excellent teachers. Great fun for the whole family
Absolutely Wonderful
Club Med Charlevoix was completely amazing!!! We came here on a few occasions and keep coming back. As a family vacation, anniversary, mother daughter retreat and lastly with my son and his girlfriend for my birthday weekend. It always exceeds our expectations. Nicholas chef du village was fantastic. Alex food and beverage understands that food and snacks are essential to a good vacation, so he was always around making sure everything was tastefully presented. Maria at the Marché was also always around to make sure everything went smoothly. The app is also amazing and presents the daily programming, so you decide in which activities you want to participate. I would also recommend adding the hikes here We have travelled quite a bit and cruised, this is up there in our most favourite. We will definitely be back and look forward to the opening of Club Med Tremblant. I think it would also be beneficial to have Club Med resorts across Canada, so people can discover our beautiful country. However there is one hiccup à la réception. They should be more responsive. Thank You Club Med for this perfect all inclusive resort.
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extremely frustrating
sitting poolside
have asked front desk repeatedly for assistance to NO AVAIL
cannot open this app
told here with a group need to use special code? code given at registration doesn’t work, email doesn’t work 🤷🏻♀️
have asked front desk repeatedly for assistance to NO AVAIL
cannot open this app
told here with a group need to use special code? code given at registration doesn’t work, email doesn’t work 🤷🏻♀️
Won’t work if you have a day pass
Unfortunately they didn’t consider the guests that purchased a guest pass in their design. It simply shows a blank screen urging the user to book something instead of allowing them to explore what is at the resort. It takes away from the value of the day pass if you cannot see what activities you have access to as part of your purchase.
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Info inaccurate
The program schedule was not always updated at the club in Miches unfortunately. Many times, info was inaccurate and we were disappointed.
Five
Great staff we love Quentin, Thalia, and antia
Amazing and helpful app, but needs a new feature
The app is really helpful and we used it multiple times a day to plan our day, but one thing is missing, and that is a “Plan Your Day” tab.
It would be extremely helpful to have a “Plan Your Day” feature in the app. Guests could select the activities and programs they want to attend during their stay and add them to a personal schedule.
A simple “Add to My Day” button on each activity would make planning much easier. Currently, I find myself frequently going back to the main schedule just to remember what I wanted to do that day.
The app could then include a “My Day” tab displaying a personalized daily schedule, with reminders sent 15 minutes before each activity starts.
Bonus idea: During free time between selected activities, the app could suggest nearby or popular events, or allow guests to label that time (e.g., beach time, pool time, buffet, family time, etc.).
This feature would greatly improve day planning, reduce friction, and help guests make the most of their experience.
It would be extremely helpful to have a “Plan Your Day” feature in the app. Guests could select the activities and programs they want to attend during their stay and add them to a personal schedule.
A simple “Add to My Day” button on each activity would make planning much easier. Currently, I find myself frequently going back to the main schedule just to remember what I wanted to do that day.
The app could then include a “My Day” tab displaying a personalized daily schedule, with reminders sent 15 minutes before each activity starts.
Bonus idea: During free time between selected activities, the app could suggest nearby or popular events, or allow guests to label that time (e.g., beach time, pool time, buffet, family time, etc.).
This feature would greatly improve day planning, reduce friction, and help guests make the most of their experience.
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Extremely helpful
When at Club Med this app will help assure that you have an excellent week
Expected better service
For a Club Med, I was expecting a better service.
At the airport, we had to carry our luggage and walk out to find the driver when I would have expected him to wait inside to greet us and help us with luggage.
We get to the club and get assigned the very last room in Aguamarina, room 340, where we could hear construction work from outside the resort.
I asked for a different room, they said they would get back to us but we were completely ignored. As it turned out, that room was given to another family the day before we arrived but they complained as well and were swapped with us, knowing we reserved 6 months in advance!!!
As to the food, it was average compared to other club meds, and the main restaurant is so noisy it feels like a school cafeteria, waiters were rude and clearly not happy doing their job. At the bar, the drinks had barely any alcohol in them.
At the main beach area, you need to get there before 9 am or you would not find a chair to sit on, we had to put the towels on the sand and sit, and this is when you can get towels as those too are sometimes not available for 30 minutes!
The good things about the club are the location, the beach and the clear water, the club for kids, the activities, and the GO team who were entertaining us every night.
Overall, I would not go back to this one.
At the airport, we had to carry our luggage and walk out to find the driver when I would have expected him to wait inside to greet us and help us with luggage.
We get to the club and get assigned the very last room in Aguamarina, room 340, where we could hear construction work from outside the resort.
I asked for a different room, they said they would get back to us but we were completely ignored. As it turned out, that room was given to another family the day before we arrived but they complained as well and were swapped with us, knowing we reserved 6 months in advance!!!
As to the food, it was average compared to other club meds, and the main restaurant is so noisy it feels like a school cafeteria, waiters were rude and clearly not happy doing their job. At the bar, the drinks had barely any alcohol in them.
At the main beach area, you need to get there before 9 am or you would not find a chair to sit on, we had to put the towels on the sand and sit, and this is when you can get towels as those too are sometimes not available for 30 minutes!
The good things about the club are the location, the beach and the clear water, the club for kids, the activities, and the GO team who were entertaining us every night.
Overall, I would not go back to this one.
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Response from developer
Hello BrunoEA, thank you for your message and sorry to hear about your experience at one of our Club Med resort. The Club Med App Team
Our second family visit with teens and just as good as the first time- perhaps even better!
Thank you to all the staff, we have had a wonderful half-term break and were looked after so well! Food, drinks, entertainment-and teens club - all get 10/10!
App won’t allow to sign in
Older versions worked ok but the latest one locks you up in an endless loop before allowing logging in. Don’t upgrade.
App won’t work
It just shows info for my stay but I’m unable to see the schedule, activities, nothing. Tried deleting the app and download it again and won’t work.
Response from developer
Hello tcheskoj, thank you for your message and we do apologize for the issues you have faced using our mobile application. The Club Med App Team
3rd February in a row
Amazing place. Love everything about it. Best beach on Grace Bay. Food,drinks and service are outstanding. Great Massage by Roxanne was 5 star. Pool exercise by Etienne was great. Comfortable bed, clean room, housekeeping was outstanding. They have beverage service to the pool and beach now! Can’t wait to come back. The GOs are so friendly and fun The trapeze artists were fabulous!
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Ou est le soleil?
Challenging conditions this year with fog & snow.
Wonderful buffet & constant supply of snacks & drinks.
I am vegan & vegetables were limited. I would have liked some GREEN, steamed broccoli.
I really enjoyed the yoga, Pilates & stretch classes with Valerie. I went everyday.
I found the environment cold.
The bedroom was cold, the restaurant & everywhere inside the hotel.
My boots were wet inside, from all the snow & there was no where to dry them.
The boot room airer did not work.
Unfortunately found the ski group too big.
There were 16 people , so we left.
That’s a shame because we have enjoyed the group ski previously.
Ideally, there should be less than 10.
Overall a lovely ski trip, despite the weather & yes, I would recommend Panorama.
Wonderful buffet & constant supply of snacks & drinks.
I am vegan & vegetables were limited. I would have liked some GREEN, steamed broccoli.
I really enjoyed the yoga, Pilates & stretch classes with Valerie. I went everyday.
I found the environment cold.
The bedroom was cold, the restaurant & everywhere inside the hotel.
My boots were wet inside, from all the snow & there was no where to dry them.
The boot room airer did not work.
Unfortunately found the ski group too big.
There were 16 people , so we left.
That’s a shame because we have enjoyed the group ski previously.
Ideally, there should be less than 10.
Overall a lovely ski trip, despite the weather & yes, I would recommend Panorama.
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Best ski resort experience ever
Kiroro Peaks gets top marks for food, accommodations, amenities and staff. Truly an amazing experience!
App Club Med
Espetacular, Dinâmico
Response from developer
Bom dia GIMBROISI, thank you very much for your message. We are very pleased that you enjoyed using our mobile application. The Club Med App Team
