Love knowing when the credit hits…
This app works well - wherever Global Blue is used, they can scan my app’s QR code and all my info populates. Makes it easy in the store. And after I’ve taken care of customs at the airport, it’s great to get the messages that my refund has been paid. Sometimes the extra discounts that pop up for shopping don’t always work, but the rest of the app has made it easy!
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Confusing
Confusing
Total scam
The site AI chat can’t answer basic questions, does not connect with live humans and is totally
Unhelpful
Unhelpful
Bug
There is a bug on the app, the tab “my purchases” on the app shows nothing, when on the website they are all there
Response from developer
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. This is not the experience we aim to provide. We will share your feedback with our development team for further investigation.
Worst service at Frankfurt airport
Lady would barely speak any english, when I handled her the form she scanned and said cash not allowed. Asked why she pointed at the screen turned to her repeating not allowed as if I could read her screen. Said card number here and put paper there. I don’t get anything to prove that I either deposited it or that they received. Do not recommend it. Smells like untrustworthy bordering scam. I am not sure if I will get this refund whatsoever
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Response from developer
We’re sorry to hear about your experience and understand your concerns. This is not the level of service we strive to provide. Could you please share more details with our customer service team via (https://cs.globalblue.com/s/?language=en_US), or submit a request by clicking “Contact Us” on the same page. Our team will gladly help you.
