Global Blue User Reviews

Name: Global Blue - Shop Tax Free
Rating: 3.5 (994 reviews)

Global Blue - Shop Tax Free

Global Blue Marketing Services Ltd

🛍️ Shopping

✈️ Travel

Customer Experience

Positive experience8.7% of reviews

Neutral6.2% of reviews

Negative experience85.1% of reviews

~ Based on 289 written reviews from the US App Store.

What users say

Summarized from real user reviews of Global Blue. Based on 994 reviews and a 3.5/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Travel app.

Positive things

🚀Efficient and streamlined
👍Helpful for tracking purchases
🚀Quick refund process
👍Useful for frequent travelers

Negative things

🐛App crashes and technical issues
🔍Difficult to contact customer service
💰High fees and poor exchange rates
🤔Unclear instructions and confusing process
🕰️Slow or delayed refunds

Is Global Blue Safe?

Global Blue - Shop Tax Free appears mostly safe based on user ratings. AppsHunter Safety Score for Global Blue is 70/100.

This assessment is based on 994 user ratings, with an App Store average of 3.5/5.

Safety Analysis

60.3% of ratings point to a safe experience

4.0% of ratings suggest some concerns

35.7% of ratings point to a risky experience

~ Based on 994 App Store ratings for Global Blue.

Is Global Blue Legit?

Global Blue - Shop Tax Free appears to be a legitimate app. AppsHunter Legitimacy Score for Global Blue is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

로그인해도 자꾸 가입하라고하고 문의메일 일주일 넘게 답변없음

로그인하면 여권스캔하고 가입하라하고 스캔하면 이미 있는 여권번호라서 가입안된다고 하고 …
텍스리펀 확인해야하는데 돌겠네
문의메일 일주일전에
보내도 읽지도 않고 대체 어디러 연락해야해요???

분리쓰레기

a month ago

Response from developer

We apologize for the frustration this issue has caused. Could you please share more details about the issues you are experiencing so that they can be addressed accurately? Please contact our customer service team via webchat: https://cs.globalblue.com/s/?language=en_US, or submit your request by clicking "Contact Us" on the same web page. Our team will gladly help you.

App does not function correctly

1) When clicking "add refund method", an infinite-loop of Verification Links is sent and there is no way to add a new refund method.

2) a new refund method cannot be added via Profile > Refund Method

3) My Purchases > Open lists all pending refunds. When selecting any, the user cannot change refund method, differently from what in-person agent says

Ricgui87

a month ago

Love knowing when the credit hits…

This app works well - wherever Global Blue is used, they can scan my app’s QR code and all my info populates. Makes it easy in the store. And after I’ve taken care of customs at the airport, it’s great to get the messages that my refund has been paid. Sometimes the extra discounts that pop up for shopping don’t always work, but the rest of the app has made it easy!

Calbeach95

2 months ago

Confusing

Dhdodisnxjxk

2 months ago

Total scam

The site AI chat can’t answer basic questions, does not connect with live humans and is totally
Unhelpful

Jeff Olsen

2 months ago

Bug

There is a bug on the app, the tab “my purchases” on the app shows nothing, when on the website they are all there

Bug on tab

3 months ago

Response from developer

Thank you for bringing this to our attention. We apologize for the inconvenience you experienced. This is not the experience we aim to provide. We will share your feedback with our development team for further investigation.

Worst service at Frankfurt airport

Lady would barely speak any english, when I handled her the form she scanned and said cash not allowed. Asked why she pointed at the screen turned to her repeating not allowed as if I could read her screen. Said card number here and put paper there. I don’t get anything to prove that I either deposited it or that they received. Do not recommend it. Smells like untrustworthy bordering scam. I am not sure if I will get this refund whatsoever

Lt-leo

3 months ago

Response from developer

We’re sorry to hear about your experience and understand your concerns. This is not the level of service we strive to provide. Could you please share more details with our customer service team via (https://cs.globalblue.com/s/?language=en_US), or submit a request by clicking “Contact Us” on the same page. Our team will gladly help you.

Doesn’t work

This app is essentially non-functional. I logged in and provided passport info but afterwards it would just kick me out. Happened 3 times before I gave up.

kelson42

3 months ago

SCAMMERS

This company takes more than your VAT refund which is an absolute scam. Their app is very buggy and their process painful and slow.

Raphg27

3 months ago

가입하는 과정에서...

가입하는 과정에서 오류나서 다시 시도하려니까 가입되어있다고 뜨고, 그래서 로그인하려니까 오류가뜹니다. 다른계정으로 다시 가입하려하니.. 가입자정보도있다고 내꺼등록도안되고...왜이럴까요

소심이졍

3 months ago

Response from developer

We’re sorry for the frustrating experience. This issue may be related to an incomplete registration or duplicate account detection. To resolve this matter, please contact our customer service team via the link: (https://cs.globalblue.com/s/?language=en_US), or submit your request by clicking "Contact Us" on the same web page. Our team will be happy to assist you.

Refund problem. Inefficient support service

Terrible support
The refund was denied by Visa because GlobalBlue entered incorrect information. I tried contacting their support team several times, but my problem was never resolved.

Victorctba

4 months ago

Response from developer

We’re truly sorry to hear about your experience and understand how frustrating this must have been. To ensure your concerns are addressed accurately, we kindly request you provide more details to our customer service team at (https://cs.globalblue.com/s/?language=en_US), or submit a request by clicking “Contact Us” on the same page. Our team will be happy to help you.

全てがエラー

メールアドレスも登録できない、バーコードもずっと読み込めない。サポートも行き着けない。なにこれ。特に操作に疎い世代ではないです。

kikucchandayoooo

4 months ago

Response from developer

We apologize for the inconvenience. In order to assist you, please share more details by contacting our customer service team via our webchat via the link (https://cs.globalblue.com/s/?language=en_US), or submit your request by clicking "Contact Us" on the same web page. Our team will be happy to assist you.

Absolute scam

Global Blue is a scam - today in BGY I was instructed to check my suitcases in first and that there is a desk near the gates. Once I arrived at the gate, there was nobody by the desk (15:30) I called the number on the desk and the same person from the luggage area tells me that I need to present the items I purchased in order to receive a refund, one of which was…. A luggage. Similarly in FCO, agents simply were not available and the kiosk was out of order. CDG had similar issues a couple of years ago as well. If you are shopping overseas and are counting on receiving the VAT refund, you are 90% unlikely to get it.

Chimney lungs

4 months ago

Response from developer

We’re very sorry to hear about your experience and understand your frustration. In most cases, purchased items must be presented to customs before check-in, in order to obtain customs validation/stamp. To assist you further, please contact our customer service team via the link (https://cs.globalblue.com/s/?language=en_US), or submit your request by clicking "Contact Us" on the same web page. Our team will be happy to assist you.

can’t register or log in

keep saying im registered but when trying to log in or reset password it’s saying email not registered… what a waste of time. app is a messed up

yuniwed

5 months ago

Great Evolution

The functionality and easy of the app is excellent. Global Blue is so far ahead of its competitors. When shopping abroad, I prioritize stores that rely on Global Blue. Refunds are super fast too. So many of the negative reviews have nothing to do with the app or Global Blue.

horrible127689

6 months ago

Response from developer

Thank you for your glowing review! We’re delighted to hear that you enjoy the app and find the refund process fast and convenient. Your support means a lot to us, and we’re committed to continuing to deliver the best possible experience. Safe travels, and thank you for choosing Global Blue!

Not sure why this is useful

Once register and provide your personal information you get a profile barcode. I expected that to facilitate data entry for the retailer. However after scanning the barcode, wrong information for my passport was uploaded to the retailer’s system and by the time we noticed it, the paperwork was done. Refund lost. Not sure why one would use this app. Just give your details to a retailer and use the paper receipt at the airport. This is useless.

JosefMG

7 months ago

Response from developer

Thank you for sharing your experience, your feedback is important to us. We are truly sorry for the inconvenience you encountered, and we remain dedicated to improving our service. Could you please share more information with us by contacting our customer service team via webchat: https://cs.globalblue.com/s/?language=en_US, or submit your request by clicking "Contact Us" on the same web page. Our team will gladly help you.

素早い対応に感謝

初回のリファンド手続き時に、メールアドレスを間違えて登録してしまい、リファンド状況が確認できない状態でしたが、返金の対応自体はとても早かったです。帰国後1週間ほどで申請したカードに返金あり。

また、先ほど登録アドレスの変更をメールで依頼して、その対応も素早くやっていただきました（全て英語です）。大変感謝しています

YF160cm

8 months ago

Response from developer

Thank you for your feedback! We're glad to hear your refund was processed quickly and your email update was handled efficiently. We appreciate your support and look forward to serving you again.

All purchases are gone

All purchases are gone after scan the receipts on DIVA Spain. It’s not even presented on past purchases, so I don’t know if I will receive, if everything is fine with my reinstatement and I can’t track anything!

Nathalia Burgos Barbosa

8 months ago

Response from developer

Thank you for bringing this to our attention. We understand how frustrating it is not to see your scanned receipts and past purchases. This issue has been raised with our technical team, and we are working on a solution to ensure all transactions are visible again. If you need immediate assistance, please contact our customer service team via (https://cs.globalblue.com/s/?language=en_US), or submit your request by clicking "Contact Us" on the same web page.