Doesn’t let you in
The app does not let you access anything pre-trip. It won’t load anything unless you are onboard and connected to the ship WiFi. It would be nice to do things pre-trip (reservations, etc) before you board.
Terrible App
You finish the check in click add to wallet for the convenience and nothing happens. So you go to support on the App Store and it sends you to the web site
Worst check-in experience
I have no idea what the purpose of this app was built for, apart from annoying guests! It is not smooth at all, confusing, lacking of information.
Not working
The app is not working at all. I have checked in online as I couldn’t check in via the app. It didn’t recognise my details and even now that I am checked in, it still doesn’t let me past the intro screen saying “please check your booking details and try again”. Disappointing to say the least..
Not more than beta
You can spare to cope with this app. Not helpful not even worth any minute. If you have a good agent you better invest your your time with him or her! The promises made are all worthless.
Response from developer
Dear Guest, we apologize for any inconvenience. We are continuously working to improve our app and provide the best experience for our guests. Please note that most of the features, including dining reservations, my schedule, purchase history and the daily programme are available when your phone is connected to the Wi-Fi of the ship. Thank you for your support and patience.
Glitchy and lacks content
Unlike the ship itself which is in a league of itself and unsurpassed by any other cruise line, the app needs a lot of work to bring it up to the same standard.
The app does not show any activities booked onboard in MY SCHEDULE - just blank so hard to keep track of restaurant bookings, fitness classes and spa treatments booked !!
No deck plans so I have to search online to see deck plans. A facility to search for a particular location on ship would be great to help navigate as the ship lacks information on signs to where on a deck where a particular location is - I.e. Forward, midship or astern.
Navigation could be better - takes some getting used to.
Entertainment could be displayed and selectable by day instead of a long scrolling list
The app does not show any activities booked onboard in MY SCHEDULE - just blank so hard to keep track of restaurant bookings, fitness classes and spa treatments booked !!
No deck plans so I have to search online to see deck plans. A facility to search for a particular location on ship would be great to help navigate as the ship lacks information on signs to where on a deck where a particular location is - I.e. Forward, midship or astern.
Navigation could be better - takes some getting used to.
Entertainment could be displayed and selectable by day instead of a long scrolling list
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Angeblich ist dies eine Testversion, die produktiv noch nicht verwendet werden soll
Diese App wird aktiv auf der Website des Veranstalters beworben, aber gestern teilte mir eine Mitarbeiterin per E-Mail mit, dass man die App zum CheckIn noch nicht verwenden solle, da sie noch getestet wird. Dann mal herzlichen Dank für die Mühe, die Sie mir gemacht haben. Scheinbar haben Ihre Kunden zu viel Zeit.
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Response from developer
Dear Guest, Thank you for sharing your thoughts, your feedback is very important to us. The app is fully functional, enabling a seamless experience for our Guests. We hope it will enhance all your future experiences with Explora Journeys.
