One of the worst login experiences
Who built this app? It’s abysmal. It doesn’t handle passkeys correctly so instead of using one, it creates a new one every time. It’s just not good.
Updated app missing some of our favorite features
The new look of the app has us less excited. We loved the countdown (274 days 10hrs and 52 minutes until…) which is still there, but in a much diminished way. We also loved the ability to check out “tonight’s dinner menus” That would get us talking about some of our favorite dishes, etc. And now we can’t find anything except basic info about our upcoming voyages. Perhaps once we board the ship, the updated app will prove more useful. Although we were some of the people that NEVER used the app whilst on board. We loved opening The Source in the days and months before our voyage to get excited about what’s to come. Sigh.
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Terrible app
The app is the worst I have seen. Literally the app must have been designed 10 years ago. The user experience is terrible and you have so many clicks. You cannot load documents, you cannot update your Credit card, finding your events you would think would be laid out much better, etc. As someone whose experience should be digital friendly this is a huge miss. Fingers crossed the boat experience is better.
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Non functional App
In theory the App sounds great, but in practice not so much. After initial difficulties was able to download the app. Create an account and see my itinerary boarded the ship, and everything went sour.. The app no longer recognized my key card password or face. I had to delete the app and reinstall it several times. after at least 5 to 10 failed attempts finally got the app working. At least temporarily even in this "working state" I am not seeing my restaurant reservations and I am not sure what else will not appear
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Source app
I love the concept of source but the app does not deliver. There doesn’t seem to be any link between the Herald and source. Most times source is wrong. When I go into dining and drinks the app locks up 30% of the time. The port information is so tiny you can’t read it. It would be nice if you were able to enlarge it.
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