One of the worst login experiences
Who built this app? It’s abysmal. It doesn’t handle passkeys correctly so instead of using one, it creates a new one every time. It’s just not good.
Updated app missing some of our favorite features
The new look of the app has us less excited. We loved the countdown (274 days 10hrs and 52 minutes until…) which is still there, but in a much diminished way. We also loved the ability to check out “tonight’s dinner menus” That would get us talking about some of our favorite dishes, etc. And now we can’t find anything except basic info about our upcoming voyages. Perhaps once we board the ship, the updated app will prove more useful. Although we were some of the people that NEVER used the app whilst on board. We loved opening The Source in the days and months before our voyage to get excited about what’s to come. Sigh.
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Terrible app
The app is the worst I have seen. Literally the app must have been designed 10 years ago. The user experience is terrible and you have so many clicks. You cannot load documents, you cannot update your Credit card, finding your events you would think would be laid out much better, etc. As someone whose experience should be digital friendly this is a huge miss. Fingers crossed the boat experience is better.
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Non functional App
In theory the App sounds great, but in practice not so much. After initial difficulties was able to download the app. Create an account and see my itinerary boarded the ship, and everything went sour.. The app no longer recognized my key card password or face. I had to delete the app and reinstall it several times. after at least 5 to 10 failed attempts finally got the app working. At least temporarily even in this "working state" I am not seeing my restaurant reservations and I am not sure what else will not appear
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Source app
I love the concept of source but the app does not deliver. There doesn’t seem to be any link between the Herald and source. Most times source is wrong. When I go into dining and drinks the app locks up 30% of the time. The port information is so tiny you can’t read it. It would be nice if you were able to enlarge it.
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Richtiger Gedanke, schlecht umgesetzt
Nicht performant. Login Probleme. Intuitiv ist anders.
Awful
An hour of my life I won’t get back trying to retrieve my excursion tickets from my wallet!
Signed in - access wallet - “please sign in” message, despite there being a sign out button visible at the top of the page
Typical of this app
Not fit for purpose
Signed in - access wallet - “please sign in” message, despite there being a sign out button visible at the top of the page
Typical of this app
Not fit for purpose
Impossible to login while on the ship
I loved the fact that we could login in the app and see all the restaurants and their menus and of course, our itinerary for the day. Unfortunately, while on the boat, I was able to login only once and then, all I get, is “an error has occurred, try again later”. I have uninstalled and re-installed the app many times and still nothing. They have to improved the app a lot so we can have access to all the info on where to meet and what time to meet for expeditions. Right now, we are in the dark.
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Awful app
One star is too many. Seemingly allows log in but then asks to login again to view Boarding Pass and itinerary, then a doom loop.
.
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Won’t download
I phone 16 pro. Everything up to date. Plenty of space. App won’t download
Connect without a connection!
Doh! Written by software engineers who don’t go out! If you need to download app on board or login, you need internet access but until you are logged in you can’t get it. Hmm! OR it sends you an email with a 4 digit pass code to confirm it is your phone. Doh again! Can’t access emails as not online! So leave ship and find a cafe with free internet to resolve.
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Needs a refresh
Whilst it does its job, the app could do with an overhaul especially in terms of menu structure and usability.
The top and bottom banners take almost 1/4 of the available screen area and I’m not sure why the log out button is on every screen at the top.
The bottom menu tabs don’t really align to the items within it, such as the FAQ under Plan. The FAQ screen also doesn’t work.
The Home screen could do with some prioritisation of features, such as when off board displaying more info on planning a future cruise and then when onboard displaying more information about your current cruise.
A dark mode would also be welcomed.
The top and bottom banners take almost 1/4 of the available screen area and I’m not sure why the log out button is on every screen at the top.
The bottom menu tabs don’t really align to the items within it, such as the FAQ under Plan. The FAQ screen also doesn’t work.
The Home screen could do with some prioritisation of features, such as when off board displaying more info on planning a future cruise and then when onboard displaying more information about your current cruise.
A dark mode would also be welcomed.
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Awful
What an appalling app / constantly have to re-login, sometimes your boarding pass is there - sometimes it’s not. Booking also randomly disappears.
Unintuitive
I’m not unskilled in navigating apps and websites, but this one makes it hard to find what I’m looking for with a lot of dead ends
Seabourn app
App is still not up to par
It actually should be tweaked enough to make it way more user friendly
Right now it is still a challenge
It actually should be tweaked enough to make it way more user friendly
Right now it is still a challenge
App Still not Ship Shape
As a very loyal Seabourn cruiser, I find the app very helpful and functional while on board. However, the app developers have done a poor job building out the features for those of us who love to plan and follow along before and after sailing. For example, the Venture dinner menus have not been updated on the app for over two weeks. It would be so nice to read The Herald from each ship as they are sailing. Even something as simple as finding the ship(s) in real time would be fun and help us maintain interest when we are not lucky enough to be at sea. We can’t even switch to see the menus on other ships beyond our next booking. An interactive chat would be nice to ask questions about our upcoming trip. Please make us feel like we’re at our “home away from home!” Thanks
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Would be great if it worked!
This product never opened.
Pretty hopeless
Too many blank pages and things like Preferences don’t upload. No point in having an app that doesn’t work!
Just terrible
One day you m our trip we have two stops. One where you can get off the boat and one where you cannot. The boat just stops and does a few zodiac tours. The app shows disembark and allaboard times during the zodiac tours. There is not record or the second stop where you actually can get off the boat. Asked the Activities desk to clarify, they said the app is simple it only displays one stop per day, and so they put in the first stop. We just have to “know” there is a second stop and all aboard time.
In addition I went to see how many ship credits I still have. The part of the app called “Onboard Credits” shows $0.00 and the part of the app with my wallet shows the correct amount. Asked service desk about this. They just said “app is weird like that”. Really?
In addition I went to see how many ship credits I still have. The part of the app called “Onboard Credits” shows $0.00 and the part of the app with my wallet shows the correct amount. Asked service desk about this. They just said “app is weird like that”. Really?
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Useless app
It’s unable to find my booking. Called the provided 1-800 number. The Seabourn agent said ‘oh yeah, it doesn’t do that. Never has’. Seems the app can’t really do much of anything unless you’re on a ship. Don’t waste your time with it.
