No alerts
I select the option to receive alerts from the app, but it never shows up on my phone. Unless you login you do not see that you have any messages in the app.
Multiple Receipts are hard to sublit
For some reason I cannot submit multiple documents or receipts for a transaction. It is ridiculous. This will be last time opting for a limited FSA with Flex. Flores was way better.
The app is fine, it’s the account I despise
This flex account is infuriating. I have to verify every single purchase I make with my flex card. I had a different flex spen account with my previous employer, and I never had to do this. I will not be using g flex spend next year for my insurance.
Fix the OTP input
App seems to work. OTP inputs are much more difficult than almost every other modern app…no auto-fill from text messages & keyboard switches back to letters after each numerical entry.
Code sent
Everything requires a verification. And for some reason when a code is sent it doesn’t come up on the auto click so I have to go over to my messages and memorize the code. Absolutely atrocious design.
Terrible card, why even use it
I use the card and was told it would be easy but I still have to chase down receipts? If the vendor is franchised and is under a different billing name it’s a pain. If that’s the case what is the card for to begin with?
Extremely poor service
Does not process receipts timely, ignores receipts submitted, frequent mistakes, very slow to respond. I do not recommend this service.
App okay cardmember services awful
This is the worst FSA account I’ve ever dealt with. Will be recommending change for next benefits year.
Notifications
THIS APP NEEDS TO SEND A NOTIFICATION WHEN A RECIEPT IS NEEDED. NOT JUST SIT THERE AND AFTER X AMOUNT OF DAYS MY ACCOUNT GETS LOCKED
Weak app
Logging in not currently working. Interface is not user friendly. All transactions are marked/noted exactly the same making it hard to follow. Why have a green thumbs up for everything? Developers have some work to do.
Weak app
Interface is not user friendly. All transactions are marked/noted exactly the same making it hard to follow. Why have a green thumbs up for everything? Developers have some work to do
Much to be desired
Not a user friendly app. Takes longer to sign in than any other app I have. User interface and app navigation need to be simplified. Te last HSA account I had was simpler and yet still more informative than this one
Not Comprehensive Enough
It need more inform. Maybe even a few policy details on OTC purchases. Please continue to work at making it more useful.
Not happy
Every time we try and use this card it is block so my understanding it’s are money why do you block it . It’s very frustrating when you go pay for doctor visit or pay for glasses and the card is denied knowing Adam well we have all that money just sitting in here . I would not recommend this program to anybody.
Show more
Need all available tabs
I’m sitting online with customers service and they are telling me i need to download a form from resources but that is not available on the app . You need to have all the documents available for the app users that desktop users have. It’s a Mobile world now join the 21st century !
Flex app
Last year the app worked much better. I’m not able to load multiple receipts at same time and the app is very frustrating to use. Very disappointing app now.
Why so many changes
It is very frustrating with this company that they keep changing the website and the app. Every time something starts to work normally and easy another update and guess what. Does not work anymore. If you like headaches. Flex is a great one to have.
What happened to Submit a Claim?
This was a very good, easy to use app, but all of a sudden it changed. There is no longer a “Submit a Claim” tab, now it’s Add an Expense”, but I cannot find a way to add the expense. The button leading to it doesn’t work, and it’s very frustrating when something that works gets changed to something that doesn’t, for no other reason than making a change for changes sake. If it ain’t broke, don’t fix it. We’ll, they broke it, and hopefully it’ll go back to the way it was, simple and convenient.
Show more
Doesn’t Work
I can login via WEB no problem. APP not at all.
A few improvements would be nice
This app seems to work relatively efficiently, but there are a few things I would like to see to make it more user friendly. When I see claims that have been submitted, they are hard to identify, as the only information provided is the date & amount. It would be helpful to include the provider name, too. Also, I have been able to add receipts (photos) easily when requested, but it would be nice to have a simple way to add a receipt before that request is made, when I have it in hand but haven’t yet filed it. I can’t find an « add receipt » button on a claim that is listed as «pending review. »
Show more
