Still glitchy & complicated
Despite the new look of the app, it is still difficult to use & tends to lock up often or simply lock me out.
Auto pay disaster
It wouldn’t let me update my card expiration date so I had to add a new payment method with same card just new expiration, set the new payment info as default and it still was trying to use the expired payment for auto pay and when I manually tried to submit payment. I had to unenroll in auto pay in order to delete the expired card info, then process payment with the info that was already set as default and then re enroll in autopay. This has been a 4 month long issue that should have been a simple expiration date fix but your site makes it way too many steps.
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Bill
I have no idea how to read the bill
Changing App
Seems like every time I try to use the App it has changed. Used to be really easy to look at collection dates. Still have not found it on this visit.
Bulk Trash
Entire neighborhood was missed for bulk trash. Placed tree branches on the curb starting 26 Jun. Went online to the OKC App to report and the app says I’m late for reporting and next bulk pickup is 27 July.
Changing to a new credit card
It was very difficult to change to a new credit card and set it up for autopay. The page where you delete an old card and add a new card doesn’t allow you to also set it up for auto pay! You have to go back to the home page and go to an auto pay routine where it requires you to delete again the old credit card and then enter the new card again just as you did before. If your system was more intuitive it would save the client and your customer service staff a lot of time. As a retired IT professional, I would be pleased to discuss this with your IT team. Thank you for your attention to this matter. LRC😎
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Bill payment
Multi verification code is awful
Customer Service has never been so simple!
There was no wait time for me to make an arrangement, as I’ve lost my job. I didn’t need a representative to assist me. I didn’t even put my ear to the phone. As a full time mama and neurodivergent to boot; this takes the procrastination out of my mental equation of daily tasks! I love the ease of access of having this app!
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Bad app
Do better. It’s hard to navigate and I have to verify my device every time even if I tell the app to trust it. The nickname feature doesn’t work. The old app used to just tell us when recycling and the next bulk trash was now I have to go through a link ?
Trash
Trash
Big League City
This new app needs a lot of work. I understand that you would like more information on why I feel that way, but I understand that it won't make a difference. Good day.
Crooks
OKC Utility department just make it up and charge you what they feel and there is no recourse for the consumer. 100% Crooks.
Excellent customer service
Customer service rep - Kelvin (sp) just patiently and expertly helped me register my account. Kudos to OKCGov Utilities for providing access to a knowledgeable, professional live person.
Easy to navigate
Its easy to get what yu need done for most part
System
Your system is overly complicated and won’t allow user to add a new payment method but also won’t allow user to use old payment method, I want to use my card to make payment but your system only allows for me to use bank account, I do not want my bank account tied to your system in case it gets hacked, I want to use my card as a form of insulation from any hacking attempts, please make the ayatem easier to use and navigate
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Trash app
Logs u out all the time
Great
this app is fast and easy very friendly. Thank you.
Doesn’t work
Worst app I’ve ever used
Terrible
Why did is this app change to something an 8 year old could develop. Or is this a temporary problem?
So frustrated
I am so frustrated using this app. For the last two years, I had no issues logging into my app. After the most recent app update, I was not able to login into my account via the app. Every time I entered my information it would say “invalid password” So I would click on the “forgot password”option in the app in order to reset the password but the email would never come through. Today I checked the app just for fun to see if I could login, it still didn’t work, but I was able to push a “reset password” email through to myself. I reset my password entered in my username and my new password on the website and logged in with no problems. I went back to my app to login, and lo and behold the same error comes back as invalid username and/or password. This app is awful.
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