Not satisfied
It’s very inconvenient to use this app. There is no medical history information to check
Customer service
On hold for 25 minutes trying to schedule appointment. No one answered. Went online. First appointment available is in 5 WEEKS. Not happy with Optum. At all.
Logging in is a pain
Fingerprint log in and stored password log in do not work
Text of this review is white on white (?) or not displaying on screen
Text of this review is white on white (?) or not displaying on screen
Does not work
Considering how many times during hold time one hears of the convenience of this app, it would be nice if it actually worked like the original app. Their solution? Long hold times with an agent when you cannot even log on or change a password. Computer user since ‘89; smartphone user since IPhone 6. It’s not me.
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Won’t let me sign in. Spinning wheel
See title. Buggy
Immunization Record Missing
App info needs updating
Inefficient sign in
Every time I’m sent in a loop and have to change my password. Now I’m in but test results are not there, again. 🧐
Doesn’t update info in a timely manner
How frequently does/should your data get updated in the app? It’s been months since my last appointment and the app still does not show info from that appointment or lab updates.
I sent messages to report the issue via the app and there is never a response.
What use is the app if you can’t keep on top of your health info?
I sent messages to report the issue via the app and there is never a response.
What use is the app if you can’t keep on top of your health info?
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Re: Conditions
No dates or details under the topic of conditions. It would be very useful to know when these conditions occurred and their frequency. Were these current conditions or in the past. These dates and details can be very important information when filling out forms at different medical providers as they often require this information.
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Easy to use and informative
Appreciate the ease on navigating your portal.
The information available on the portal allows me to understand my present health status and set up appointments and pay any pending bills. Very convenient
The information available on the portal allows me to understand my present health status and set up appointments and pay any pending bills. Very convenient
Does not do anything!
What’s the point of this app? It won’t show my lab results. My doctor doesn’t reply to any messages (I tried twice). No one on the other end ever replies and they have my name wrong!!
Professionalism plus!
I love PA Tran at Optum Lakewood! She’s right on top of every issue down to the last detail! Optum is a class act medical system and I’m very appreciative!
Patient Portal is not kept up to date.
Why are my vitals taken on January 13, 2025, by the medical assistant of Ailin Ko, not yet on my patient portal? This portal is of little use to patients when it is not kept up to date. This is a constant problem and another reason Magan Clinic has been destroyed by Optum.
Buggy, can’t log in
For some reason I can’t log in. I am not sure I am using the right app for a patient, there are over eight Optum apps. Keep getting error messages that I am not found in the system.
Does not integrate with Apple Health
The app is nicely organized and easy to use, but not having the ability to work with the Apple Health app means you have to check multiple apps for your medical information. Especially when you need to share labs etc. with another provider.
Thank you!
Terry on the customer service line was great!
I’m a complainer
I am sorry to report that using this latest iteration of patient interface is very frustrating. It won’t let me log in on my iPad. Only after multiple tries do I get by the “can’t get access” screen. No help link, no help at all. I’m using my iPhone to get in now and it’s like driving a Model A Ford when you are in a hurry to get somewhere.
Sorry to be negative. I do love my doctors, though. I do love the very efficient lab work I get.
I don’t love “My Optum” the app. Addendum 12/23/2024: I thought my last experience with the app was pitiful. But today topped it. It took me over an hour just to get in to check my lab results. It’s the so-called security that is the problem. To add more gall to the situation I even joined your special secure ID login that is supposed to streamline the process. Did not do that. Sorry to vent like this, but I have been feeling sick for days and can’t even get into my health care’s portal. You get a negative 3 stars.
Sorry to be negative. I do love my doctors, though. I do love the very efficient lab work I get.
I don’t love “My Optum” the app. Addendum 12/23/2024: I thought my last experience with the app was pitiful. But today topped it. It took me over an hour just to get in to check my lab results. It’s the so-called security that is the problem. To add more gall to the situation I even joined your special secure ID login that is supposed to streamline the process. Did not do that. Sorry to vent like this, but I have been feeling sick for days and can’t even get into my health care’s portal. You get a negative 3 stars.
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Annoying sign in process
It requires multiple texts of confirmation numbers and changes passwords more frequently than most of us check the site.
Optim
Very difficult to sign in
Always get a “we are having technical issues” message
Every single time. Get a better IT staff. I really hope that the message my doctor sent me isn’t urgent, because I’ve been trying for days and it’s always the same technical issues message. Of course no one answers the phone either.
