Perpetual Bug when Depositing
I cannot reliably deposit checks via mobile because either the camera outline is offset and requires multiple captures of the check to fit and become readable or the app signs me out after each shot of the check, never getting to the completion of the deposit.
I continue to be met with the solution of deleting the app and re downloading which is a major BUG. Please fix these very basic UX issues. As a customer you give no other choice but to use this very buggy app.
I continue to be met with the solution of deleting the app and re downloading which is a major BUG. Please fix these very basic UX issues. As a customer you give no other choice but to use this very buggy app.
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Response from developer
Oh no! This isn't right. Since we are unable to identify you with this username, please give us a call at 888.875.2265, reference this review, and ask to speak with our Digital Channel Manager. She will be able to help troubleshoot and get this working properly for you!
Problems being logged out
In certain areas within the app, I get automatically logged out. This typically happens when I’ve tried to use Zell or money transfers I’ll get to the point where I enter all of my information hit the next step and then it brings me to a login screen. I enter my credentials again and it brings me back to the initial screen like I just logged in and haven’t been doing anything prior to that. This is not a new problem. It’s been going on for at least four months and is still an ongoing problem
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Response from developer
We appreciate your feedback and we would like to gather more information. Please contact us 888.875.2265 so we can help troubleshoot.
Supervisor who was angry because she was on the phone
Calling after the most recent update 23.1.0 to the mobile app, as a result of an error message, I needed my User ID. I was advised of this after being directed to delete the mobile app. When I asked her what was the update version that I should be running, she advised I would see it once I logged in. Her annoyance of having to take calls was extremely apparent. Once she fully verified me, she asked me to GUESS my USER ID! Why?? When I asked to speak with a supervisor she advised she was the “evening supervisor”. I told her it should NOT be evident to the customer that you are annoyed because you have to take calls. UNREAL!
I called a second time, and while the agent was polite, I still have the error message! SMH
I called a second time, and while the agent was polite, I still have the error message! SMH
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Response from developer
We appreciate your feedback and we would like to address your concerns. Please contact us 888.875.2265 so we can gather more information.
Staff
The Bank is convenient to my location. On the other hand I had several bad experiences with the staff. Very unprofessional and rude staff. They need more inservice on customer service. I also applied for a secured credit card during the time I was trying to repair my credit, I was denied although I had more than enough money in my account. I sense some prejudice in that establishment.
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Response from developer
Thank you for your feedback. We would like to hear more about your experience; please contact us at 888.875.2265.
bank friendly
love how republic has taken care of my accts. thAnk you
