My Republic Bank User Reviews

Name: My Republic Bank
Rating: 4.8 (11643 reviews)

My Republic Bank

Republic Bank

💰 Finance

Customer Experience

Positive experience57.4% of reviews

Neutral11.1% of reviews

Negative experience31.5% of reviews

~ Based on 54 written reviews from the US App Store.

What users say

Summarized from real user reviews of My Republic Bank. Based on 12K reviews and a 4.8/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

🚀Mobile deposit
👍Friendly staff
💡Zelle integration
🔒Secure banking

Negative things

🐛Perpetual bugs with mobile deposit
🐛Frequent log-outs
🐛Unreliable transaction tracking
👎Unprofessional and rude staff
👎Confusing and difficult to navigate app
👎Removed useful features

Is My Republic Bank Safe?

My Republic Bank appears safe based on user ratings. AppsHunter Safety Score for My Republic Bank is 96/100.

This assessment is based on 11,643 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience

1.9% of ratings suggest some concerns

2.6% of ratings point to a risky experience

~ Based on 11,643 App Store ratings for My Republic Bank.

Is My Republic Bank Legit?

My Republic Bank is no longer available in the App Store. AppsHunter Legitimacy Score for My Republic Bank is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Perpetual Bug when Depositing

I cannot reliably deposit checks via mobile because either the camera outline is offset and requires multiple captures of the check to fit and become readable or the app signs me out after each shot of the check, never getting to the completion of the deposit.
I continue to be met with the solution of deleting the app and re downloading which is a major BUG. Please fix these very basic UX issues. As a customer you give no other choice but to use this very buggy app.

Astrojbird

2 years ago

Response from developer

Oh no! This isn't right. Since we are unable to identify you with this username, please give us a call at 888.875.2265, reference this review, and ask to speak with our Digital Channel Manager. She will be able to help troubleshoot and get this working properly for you!

Problems being logged out

In certain areas within the app, I get automatically logged out. This typically happens when I’ve tried to use Zell or money transfers I’ll get to the point where I enter all of my information hit the next step and then it brings me to a login screen. I enter my credentials again and it brings me back to the initial screen like I just logged in and haven’t been doing anything prior to that. This is not a new problem. It’s been going on for at least four months and is still an ongoing problem

a/v sync

3 years ago

Response from developer

We appreciate your feedback and we would like to gather more information. Please contact us 888.875.2265 so we can help troubleshoot.

Supervisor who was angry because she was on the phone

Calling after the most recent update 23.1.0 to the mobile app, as a result of an error message, I needed my User ID. I was advised of this after being directed to delete the mobile app. When I asked her what was the update version that I should be running, she advised I would see it once I logged in. Her annoyance of having to take calls was extremely apparent. Once she fully verified me, she asked me to GUESS my USER ID! Why?? When I asked to speak with a supervisor she advised she was the “evening supervisor”. I told her it should NOT be evident to the customer that you are annoyed because you have to take calls. UNREAL!
I called a second time, and while the agent was polite, I still have the error message! SMH

Reviews by Red

3 years ago

Response from developer

We appreciate your feedback and we would like to address your concerns. Please contact us 888.875.2265 so we can gather more information.

Staff

The Bank is convenient to my location. On the other hand I had several bad experiences with the staff. Very unprofessional and rude staff. They need more inservice on customer service. I also applied for a secured credit card during the time I was trying to repair my credit, I was denied although I had more than enough money in my account. I sense some prejudice in that establishment.

Ridestaff

3 years ago

Response from developer

Thank you for your feedback. We would like to hear more about your experience; please contact us at 888.875.2265.

bank friendly

love how republic has taken care of my accts. thAnk you

AJ Dale

4 years ago

Mobile Deposit

Ever since the most recent update, when I try to do a mobile deposit, the app crashes. Is this a thing? I’ve tried deleting and reinstalling the app, but it still crashes when I try to do a mobile deposit.

projectRZA

4 years ago

Response from developer

Hello and thank you for your message. We would love to help to get this working properly for you! Please call us 888-875-2265 so we can troubleshoot.

And updated review

So you changed the app in the summer, it’s now almost October and there are still constant issues with the app. Everyday I try to use card management it’s like taking a chance on whether the app with work or not. This app still has serious issues months later. I can’t tell you how many times I’ve had to go the republic bank to try and get these issues resolved. It’s always the same answer everytime too. I hate to be this person, I never even write reviews but this bank has been such an inconvenience. I had no issues up until this app was changed, none whatsoever. Again I hate to be a Karen and say things like “you just lost a customer” because I know you don’t care and it’s an entitled statement, but I’m sure I’m not the only person who will be switching banks because of this app. I hope you reconsider going back to the old app or changing this one because it’s extremely flawed. Sure technology isn’t perfect but I’ve had about 15+ instances over the past several months where I have had issues with this app. I tried waiting to see if they would resolve it over time as it was a new app but I see that won’t be happening anytime soon. Just beware if you’re considering switching to this bank that the app is no bueno.

whydidudothis?1

4 years ago

Response from developer

Thank you for your message. We did go to great lengths to test and troubleshoot the new app but as with many new systems, there are some initial bugs and a learning curve. We are sorry to hear you're not enjoying navigating the new app and hope after some usage, you'll come to enjoy the format and features! Please call if we can help you with anything specific, as we are limited on this review platform 888-875-2265. UPDATE: please send us your name and best contact phone to CustomerServicePA@myrepublicbank.com and include that you are following up from an app complaint. We will have someone call you directly to make sure we get it working properly for you!

Set up the App

Really appreciated the help at the Berlin Township Branch ~ I’m not good with computers or phones n Thanks to him (not sure of his name ) for setting me up

3 best girls

4 years ago

Awesome Bank with trusted caring people!!

Every time I have an issue the Mt. Holly branch of this bank does nothing but go out of their way to help me special thanks to Christian!!

The bank people are all awesome New bank app stinks. Not as user friendly as old app.

Woody 1234567890

4 years ago

Mobile deposit

Nice addition showing the Front and Back of check

corvairlover

4 years ago

Best Bank!

Best bank! Friendly staff! Zero balance on new checking accounts and zero fees. App is easy to use. Love mobile deposits!

TalentRaters

4 years ago

This bank app right here is where it’s at!

I love the new app and it’s capabilities. Easy and beginner user friendly. And now they’ve added Zeke which is amazing. Overall I love republic bank and their new app

1991jg

4 years ago

New app thumbs Down

I have had so much trouble with this new app. I can’t get on to bill pay and it’s been 2 weeks! I pay all my bills over the app. I called the help line and no one can help. I’m so frustrated and it’s not like I can go into the bank cause they close at 5pm I don’t get home till 5:30pm so now I have to wait till Saturday to see if they can help me. Just please get it fixed!

Widingchick

4 years ago

Response from developer

We are so sorry for the troubles you've been experiencing and want to get this working properly for you. Please call us 888-875-2265 or send us an email with your best contact phone number (no personal account info) to CustomerServicePA@MyRepublicBank.com.

terrible update

this update has caused me nothing but stress and disappointment. the old app was extremely easy to use, look at, and understand. the new one is not only offensive/headache inducing (seriously, does no one there think about how colors/font look and how that effects user experience???), but impossible to navigate, slow, and lacking some extremely important features. one of my main reasons for loving republic was how much of an upgrade the app felt like after being with TD. now i have to give their also terrible app a jealous look because it’s simply better.

additionally, why was the feature removed for allowing users to change the name displayed in-app? as a transgender user, that was something that made my life so much easier and better, and not only did it remove my chosen name, i cannot find any way to change it back.

this app now makes it unreasonably difficult to track my finances and i see absolutely no benefit. the absolute least that could be done is to allow a change in font and color. but at that point, just bring back the old app. looking at the recent review history, your users are clearly unhappy.

citrusghostknits

4 years ago

Response from developer

Thank you for your message. You are able to change your User ID by going to Profile, User ID, and entering a new User ID. If there are any other specific features you are looking to use that you are unable to locate, please contact us 888-875-2265 and we will help you navigate. We understand that there is a bit of a learning curve with the upgrade, and hope that you will come to enjoy using the more efficient and secure app!

Bank to Bank transfer error in new app

I have a business checking account and service at the Republic bank has always been great. However, this is a review for their recently updated banking app.
Bank transfers to and from external bank accounts were fine before the upgrade. Now I’m getting errors upon trying to transfer funds stating that I need a valid first name as well as valid date of birth. These two error messages are preventing me from using the app to make bank to bank transfers which has caused me inconvenience.

Fff t

4 years ago

Response from developer

Terrible

There was no reason to change the app. This is also my second debit card in a year despite not having any issues with fraud or compromises or anything so now I have to change all my debit card info AGAIN for accounts I just updated. Also I can’t pay my credit card bill through the app anymore without getting taken to another website that’s confusing and hard to use? If it ain’t broke don’t fix it. There was no reason to update to a worse system. Thanks a lot

jam576729947

4 years ago

Response from developer

Hello and thank you for your message. The new app is part of our upgrade to a new banking system which is intended to be more efficient and offers additional security for your account. While it make take some time to get used to, we hope that ultimately you will enjoy navigating the new features and will consider updating your review in the future.

Horrible Customer Service

Why did you all update to a new app? The old app was fine, lately since Memorial Day my balance has gone up over $500, and then gone down to negative -$300 and it does this every other couple of days. Now all of my transactions in the last 2 weeks say i made all of these yesterday and my account is negative again. I called my bank location in Media, PA and Ramona who’s usually nice hung up on me saying to call the 888 since they can’t do anything about it. I wasn’t speaking loud, or disrespectful and i was hung on up. I’ve been with your company 6 years almost and this does it. I no longer am going to bank with you and if this isn’t fixed ASAP I’ll call the newspaper, news, better business bureau & report you! These days you can’t get away with horrible business practices, social media will make sure of that. LUCKILY one other lady from a different place has said this has been going on non stop in the last 4 weeks and she will have “someone call me back” FIX IT ASAP!

Alex8168

4 years ago

Response from developer

We are so sorry for the troubles you've been experiencing and would love to help. Please call us 888-875-2265 or send us an email with your best contact phone number (no personal account info) to CustomerServicePA@MyRepublicBank.com.

This new app is HORRIBLE!!!

I don’t even know where to begin with how much I HATE this “updated” app! The biggest and main think I cannot stand is that it does not update transactions correctly. I never, ever had an issue with the old app. When I checked my balance and transactions everything was always correct. This new one completely screws up everything. None of my transactions are in order…it’s a complete mess! From some other reviews I’ve seen, I’m not the only one with this issue so if you have one shred of concern for your customers, please put the app back to the way it was. And spare me the response of apologizing and explaining that there were tests and balances or advising me to call because none of those things will solve the problem. CHANGE IT BACK TO THE WAY IT WAS!!!!!!! 😡😡😡

upset customer1973

4 years ago

Response from developer

Hello and thank you for your message. The new app is part of our upgrade to a new banking system which renders the old app unavailable. With this conversion, some transactions were posted later due to our need for system downtime to complete the upgrade. We apologize for the confusion this may have caused. All balances should be current moving forward.

Love my bank, but this app is a little frustrating

My balance is never accurately reflecting what I have in my account and it takes forever for transactions to update in my app.

ClassicEricMartin

4 years ago

No more dark mode!

This new version is a total sh**show! This used to switch to dark mode according to your phones settings. Now it doesn't. The PIN system was also a lot better and easier. Why remove two great features? Whoever made these changes and redesigned this app must've been high on something because no sober person would look at this new version and think, "yep that looks great!"

A. Wonderland