Bad app for a bad company
The app consistently signs you out and does not recognize Face ID. Beyond the fact that they have a terrible app, the company is just horrible. They have terrible communication and take weeks to respond in an appropriate matter, if they respond at all. Zero stars if I could.
Works Well
Whatever problems they had before have been remedied. Registration was easy, no more timing out, and there is a log off option. Everything is nice and smooth throughout.
Always issues
Every month I try to make a payment there are issues. Now it suddenly doesn’t recognize my logon; like I never registered.
Embarrassing app, horrendous customer service
Username and password I enter on mobile app are exactly what I use on web browser log in, yet I get “user/password invalid”. How could there possibly be a disconnect here? Speaking of web browser. I have sent several important messages though website, each one has automated reply stating “we realize the urgency of your inquiry….We will have a written response to your inquiry”. I’m still waiting on that written response to a message I sent a month ago. Those are just two examples of incompetence but list is endless. And I have only been with them 7 months!! Obviously no one would choose this company. They are just stuck with this pathetic operation, like me, because original company sold them my mortgage.
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App stopped working
All of the sudden the App stopped working last month! Rushmore Rep told me I needed to delete the App (even from the iCloud) and start again but she was wan’t unable to explain how to delete the App from iCloud and apparently there’s no Tech support to help either. I’ve tried everything suggested by YouTube to delete the App from iCloud without success - next stop is the Apple store. The Rep did mention that they’ve waived the fees for paying over the phone now - Hmmm I wonder if they were anticipating this issue becuz before they charged such a high fee I thought to discourage doing this. I’d rather not have to call or mail in my payment every month if at all possible
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App
The worst!
Blank screen
After I log in the screen goes blank. Can’t do nothing at this point. It needs to be fixed.
Unable to make payments, login snafus again
I have to make snail mail payments because logging in doesn’t work on the app. Nor on their web browser. It’d be easier if Rushmore had a PayPal or CashApp account. Please fix it, I don’t trust it enough for automatic monthly billing.
Garbage for an app
I haven’t been able to log in or reset my password for months now. I just keep getting an error message.
Only works in Portrait Mode
Would be nice to allow it to work in Landscape mode. Sorta irritating to have to look sideways through the information.
Works great, zero issues!
Downloaded app despite previous negative reviews. Evidently the bugs people had issues w/ prior are all worked out. Logged in w/ zero issues; didn’t need to create new username and/or password. All functions I’ve used within the app are working properly. Thanks!
No Way To Log Out
Poor programming, once you get logged in, there is no way to log out. App times out causing error, for something that contains so much personal info, it does not make sense to leave out a LOG OUT selection. Payment history does not show the same info on the web site, most of the things I need are just not shown. Need pending payments to show additional principal payments. I have messages confirming transactions, but nothing is shown in the app except for the messages.
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Worst app ever
First off why do I have to create a new user rid and password ? Export the current userids into your DB
2nd. In trying to register. I get to step 5 to get a temp code sent to my email. Nothing shows up even days later nothing shows up.
Lastly when calling I get an agent. When explaining the problem they try and help. They are not IT people. I should be talking to a tech that can access the mail server or the DB for help
Please fix your mess.
2nd. In trying to register. I get to step 5 to get a temp code sent to my email. Nothing shows up even days later nothing shows up.
Lastly when calling I get an agent. When explaining the problem they try and help. They are not IT people. I should be talking to a tech that can access the mail server or the DB for help
Please fix your mess.
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Works good
Easy to set up and easy to make a payment. So far no problems.
Can’t pay my loan
So this app seems to have issues every month. You have to reset your password every time you go to use it and since the last update I can no longer pay my loan. It refuses to generate the text for my 2 Nd layer of security and you cannot access and online letters they send you. What’s the point if you can’t access all your information or pay tour loan
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CapOne converted
When my loan was purchased, the service /tech functions stepped back 10-15 yrs. Appears they’re trying but a long way to go...
Black screen upon login
After FaceID, and then MFA, the app presents a completely black screen.
Rushmore app
So far the only thing I can see when I open it is a black screen
🤬🤬🤬🤬🤬
Website and app are constantly plagued by technical issues. Customer service is worst than Comcast. Could not be more dissatisfied.
Horrid app. -worse than their website
What IT group would migrate users to new app and not migrate their UserIDs??? I project management customer migrations to new systems. We would NEVER force customers to create a new UserID, let alone face then register as new customer and prevent reusing userid. I have tried 4 times to register on the app just today. I had tried few months ago and gsve up. I keep getting generic error message that tells me nothing of what the error is. Guess they really don’t want to get paid! Awful awful awful app.
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