Navigation is off, Touch ID doesn’t work to login
Overall the app isn’t bad. It just gets frustrating when I want to search my account for expenses (Account Activity layout) and when I hit search it gets me to the messages page. Every time. Also, my Touch ID stopped working for some reason and I can’t get it to work or find the settings. The description to activate it in the app needs to be updated.
Show more
Adding to lack of mortgage account support
Didn’t know the App does not allow for accounts that are mortgage only. not a show stopper as browser seems to work & thus can be paid accordingly though site. But it seems to reflect a lack of Sr IT leadership vision cohesiveness & customer experience. Yes, one missing account type (mortgage)showing this. It’s not an unknown limitation, it’s a purposeful decision on the design. This is not a difficult addition, but was specifically chosen to not be included. Now is a good time to add it. the website has the info. get the App to pull the same.
Show more
First Time Success
I ran out to the bank and it was closed. Tried to deposit check through the ATM and it was rejected. I remember the commercial about deposit check by telephone and contacted customer service to walk me through it and it was a success. I was saved a trip from going to the bank again in the rain on tomorrow, a flood has been predicted. Thanks for the service.
Show more
Mobile app stinks
Flagstar bank is the *only* financial institution I would rank less than 4, which emboldens me to assert that the mobile stinks and furthermore the website is difficult. I have 4 investment properties and have been managing them for 20 years, so I N a seasoned pro at this, and I cannot log in to flagstar mobile- every time in says my password or user id are not recognized.
I manage to log into the website, but only from my office desktop. I had to reset the password from my laptop and managed to pay the mortgage while traveling, and when I tried to log in after trying the mobile app., the website stated that I had too many failed log ins and need to reset my password.
So, I would avoid the mobile app, and wish flagstar would transfer the servicing of my mortgage to another company.
I manage to log into the website, but only from my office desktop. I had to reset the password from my laptop and managed to pay the mortgage while traveling, and when I tried to log in after trying the mobile app., the website stated that I had too many failed log ins and need to reset my password.
So, I would avoid the mobile app, and wish flagstar would transfer the servicing of my mortgage to another company.
Show more
Web 1.0 response times in a web 3.0 world.
Have you ever wanted an app that doesn’t respond to anything you do for several minutes? Ever dreamed of an app where you press the button five times before it hints to you that it’ll ever compute what you’re trying to accomplish? Have you ever watched your friends check their bank account on their phone and thought “wow, I would honestly change my bank just to have a UI experience as easy as theirs?” Look no further, Flagstar’s got you covered.
Show more
