Can’t Log In
Logging in does not work on mobile. It just keeps going back to the login page over and over. Useless.
**update 2 years later: still a garbage app that won’t let me log in on mobile. Amazing these multi-billion dollar companies don’t even have basic web dev teams. A high school student could make a better app.**
**update 2 years later: still a garbage app that won’t let me log in on mobile. Amazing these multi-billion dollar companies don’t even have basic web dev teams. A high school student could make a better app.**
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Easy to use RoundPoint app
I can use the app really well it’s user-friendly it lets you see what the balance of your mortgage is what your payoff amount is , tells you when you will have your house paid for
Right to the Point
Very user friendly. Easy to make additional escrow and mortgage payments and a great historical breakdown.
The WORST
Literally the worst app ever!!! I don’t know what happened in the last year or so but EVERY MONTH I have to reset my password because the app says I have the wrong information!!! Even though I use the Face ID method. I’ve called once before but the problem still remains. I hate it here!!!!
Terrible customer service!
Both the app and website are horribly broken, redundant and confusing. You will spend hours on the phone going from place to place only to be sent back to square one. The rabbit holes and dead ends are infuriating and will waste hours of your time. Want to speak with a human? Good luck! I only got a call back after reporting them to the BBB. Automated processes do not work, zero support and communication. If I could fire them, I would.
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