The WORST
Literally the worst app ever!!! I don’t know what happened in the last year or so but EVERY MONTH I have to reset my password because the app says I have the wrong information!!! Even though I use the Face ID method. I’ve called once before but the problem still remains. I hate it here!!!!
Terrible customer service!
Both the app and website are horribly broken, redundant and confusing. You will spend hours on the phone going from place to place only to be sent back to square one. The rabbit holes and dead ends are infuriating and will waste hours of your time. Want to speak with a human? Good luck! I only got a call back after reporting them to the BBB. Automated processes do not work, zero support and communication. If I could fire them, I would.
Show more
Doesn’t work
Doesn’t work
Password issues
App makes me reset my password every month even with Face ID enable
Awesome!!
personable, friendly just what I needed
Too many bugs
I’ve had way too many problems trying to use this app. At first, I couldn’t login through the app. I could go online and login but anytime I tried using the app. It wouldn’t let me login. Now I can login, but, half the time I try to go look at my stuff, the app won’t open. When it does work, it is quite nice.
Show more
Customer Service
Excellent
Best Mortgage Lender
Roundpoint is the best Mortgage Lender because they provide you with the wealth of information on their Customer portal and they are always quick to respond.
Garbage
App is terrible and this is the 3rd company to have bought my mortgage
Stop asking for me to enroll in paperless statements.
I’ve answered “NO” 800x. STOPPP
Great company
Always have had wonderful service from Round Point!!
This App is Terrible
I have not been able to use this app for months to pay my mortgage because an error occurs every time I log in. It’s 2026 hire the right people to fix this app because it’s ridiculous at this point.
Ripoff
So far I have paid over $3,000 and not received credit. Even my bank faxed them two times with the verification but account has not been credited!🤬.
I will say to start it was almost $10,000 and with the help of my bank I have only received partial credit and late fees were not removed from the account. If I could find a lower interest mortgage I would dump RoundPoint immediately!
I will say to start it was almost $10,000 and with the help of my bank I have only received partial credit and late fees were not removed from the account. If I could find a lower interest mortgage I would dump RoundPoint immediately!
Show more
App not working
Last 3 months it gives an error stating “sorry we don’t recognize that log in, etc” have to go online instead of app to pay!
Login
This app makes me change my password every single month and it takes 10 minutes and it’s frustrating that everyone I’m prompted I have to go through the task of changing my password
Worst Customer Service Ever
Typical big bank mentality of screw the good client - no ownership of their error and they don’t care. Never got the call back from a supervisor as promised and no email communication from the 3 emails I sent! DO NOT DO BUSINESS WITH THEM!
Simple and Convenient, With Room to Improve
The RoundPoint Mortgage app is simple and easy to use. It makes paying my mortgage and checking my balance quick and convenient, and everything I need is in one place.
It’s not perfect—the app can be a little slow at times, and I’d like to see more detailed breakdowns—but overall it gets the job done without any hassle.
It’s not perfect—the app can be a little slow at times, and I’d like to see more detailed breakdowns—but overall it gets the job done without any hassle.
Show more
Has no function on 12 Pro
This app has not worked for months, an error pops up every time I attempt to log in. I have to pay my mortgage through a browser every time.
The Worst Mortgage Company EVER!
Do not choose this company to hold your mortgage! They are so unprofessional. In the last month I have run into 2 major issues. One being pulling my mortgage out of my bank account TWICE overdrawing my bank account and now they’re saying it wants their fault and I have to pay a $50.00 return check fee although when I first talked to them they admitted they pulled my mortgage out of my bank account TWICE! As a first-time homebuyer this is the worse experience in my first year of home ownership I never thought I would have. I am in the process of refinancing my loan somewhere as I’m trying this. Goodbye good riddance!
Show more
Life made easy
Since getting this app making my payment are so simple and convenient. Can’t imagine doing it with a check and a stamp !!
