Piece of rubbish
Worst mobile provider and app ever! App worked once when just joined and never work again. Can’t log in to app, can’t send OTP, can’t find number via SIMBA website, asked to download latest version but just another piece of rubbish. Can only use sms to check balance.
Simple elegant but imperfect
Really practical and simple app that does its job well.
Forced user logout every month. A lot of places can benefit from appropriate links to web pages.
Started Getting error trying to do monthly forced login: MSIS DN does not belong to Simba
Forced user logout every month. A lot of places can benefit from appropriate links to web pages.
Started Getting error trying to do monthly forced login: MSIS DN does not belong to Simba
Unable to login
After trying multiple times; including deleting the app, i cannot login and recharge my account
Can’t log in
Don’t understand why can’t login by saying it’s not correct number! Improve your service starting from this App!!
App doesn’t work
It just doesn’t
Interface improvement
The app freezes every time I open but only resets when I switch my phone view to landscape. Please kindly fix the problem.
Good plans, but the app needs significant UX and reliability improvements
I appreciate the simplicity of the app and the straightforward access to account information, billing, and support. However, the overall user experience needs considerable improvement.
Some issues I encountered:
* The navigation menu feels dated and lacks polish compared to modern telecom apps.
* Several screens are not fully optimized for mobile devices and could benefit from better spacing and responsiveness.
* Important actions are often buried under multiple menus, making common tasks take longer than necessary.
* Performance can feel inconsistent, with some pages loading slower than expected.
* The UI design lacks visual feedback and modern usability standards.
* Account management and settings workflows could be streamlined significantly.
The app does its basic job, but it feels more like a web portal wrapped in a mobile application than a native mobile experience. With improvements to UI/UX, performance, navigation, and overall app stability, it could provide a much better customer experience.
For a telecom provider, the app should make account management effortless. At the moment, it works, but there is substantial room for improvement.
Some issues I encountered:
* The navigation menu feels dated and lacks polish compared to modern telecom apps.
* Several screens are not fully optimized for mobile devices and could benefit from better spacing and responsiveness.
* Important actions are often buried under multiple menus, making common tasks take longer than necessary.
* Performance can feel inconsistent, with some pages loading slower than expected.
* The UI design lacks visual feedback and modern usability standards.
* Account management and settings workflows could be streamlined significantly.
The app does its basic job, but it feels more like a web portal wrapped in a mobile application than a native mobile experience. With improvements to UI/UX, performance, navigation, and overall app stability, it could provide a much better customer experience.
For a telecom provider, the app should make account management effortless. At the moment, it works, but there is substantial room for improvement.
Show more
Poor Network
Call drop. Poor network.
SCAM app
Didn’t renew service even after paying for it. I even paid for bonus data and didn’t receive it. Their support staff are dismissive and lack courtesy.
The network cable is very poor
The network cable is very poor. Please improve this problem!
Suddenly my number become invalid
I want to top-up my number. But by time I try to login, suddenly there is a pop-up notification saying “Unable to send OTP, please ensure the number is correct and try again”. I’ve been using this number for 2 years and suddenly this happened. Please fix this problem.
No service at many places I frequent and bad customer service
Read all the bad reviews but still decided to go for a try because it was recommended to me. However, unlucky me, my work place does not have service at all and the mall I frequent has bad network. Bought lucky number but porting out requires additional charges below 30 days, even though I couldn’t use it due to no service. Automated monthly charges to my card that I use to make for the first payment without consent. I have never used a telco that has automated charges unless I opted for giro etc. 100% not recommended, would rather pay extra $20 for better service and quality. Customer service only can reply my email 1 time per day even though I replied them straight away after receiving their email. Definitely would take awhile to solve 1 problem.
Show more
Beyond Terrible. Slow. Slow. Slow.
DO NOT USE THIS! It doesn't offer 5G in most areas of Singapore and even when you get 5G, the speed is excruciatingly slow! While I used to achieve over 300 Mbps on Circles, the Simba connection is only around 50 Mbps! That's worse than speeds in developing countries like the Philippines or Indonesia! Plus they have no phone numbers to call for help, so you need to go down to a store like at Lucky Plaza and stand in line for help. I'm cancelling my plan and switching after just one week because it's TERRIBLE!
Show more
SIMBA
Such a worst line. It’s such a waste of time & money to use SIMBA line. Can you image you only use it when you travel to work from home, and it’s can’t event work properly for 15 minutes. Like wth, then why do I need to top up for data, if you can’t even work properly for 15 minutes. Such a waste
NEVER USE THIS PROVIDER
Amongst all the network providers I've used in Msia and Sg, this has been the worst experience. They keep trying to take your money for absurd reasons. You cant dorectly transfer your esim in 2025 yes 2025 when you change phones, you have to go to one of their outlets to pay and get a QR code to do it. Also they charged $100 instead of $10 once with my credit card for my monthly plan lol and it's really a nightmare using this providef
Show more
Worse customer service and connectivity
I ported in my number from GOMO, enticed by the large data allowance and advertised coverage. However, in most locations, it only connects to LTE indoors, and in some areas, there’s no connectivity at all. Due to my work, I need to use a personal hotspot, but I couldn’t even share it with my iPad.
After just two days, I decided to switch back to GOMO but Simba rejected the port-out request. This is unacceptable. I didn’t even ask for a refund and was willing to forfeit the payment. I contacted customer service, but the only channel available was email, and I received no reply. Terrible experience.
After just two days, I decided to switch back to GOMO but Simba rejected the port-out request. This is unacceptable. I didn’t even ask for a refund and was willing to forfeit the payment. I contacted customer service, but the only channel available was email, and I received no reply. Terrible experience.
Show more
Good value for money especially for travellers
I really enjoyed the fact that they have upgraded the amount of roaming data internationally, in APAC and even bundled the local data to include Malaysia, Thailand, Indonesia etc. makes travel so much easier.
The main downside is that the coverage is not as good as the big three telcos. But for the price, it’s really good value for money!
The main downside is that the coverage is not as good as the big three telcos. But for the price, it’s really good value for money!
Show more
Coverage is ridiculously inconsistent. Many dead spots throughout the country.
- If you are fine with having your mobile data cutting off often, this telco is fine for you. Went with them because of their price point and deals, but found out that was such a huge mistake. The connectivity is atrocious. I emailed them about it before but I never bothered to respond back to them since there are so many dead spots throughout Singapore.
- As for their app, it is so simple-looking. Their billing system consists of you having to top-up an amount of your choosing and they will deduct from however much you have deposited within your wallet.
**TAKE NOTE THAT SHOULD YOU WISH TO PORT-OUT OF SIMBA, WHATEVER IS IN THE WALLET IS NOT REFUNDABLE.**
They often have deals whereby they match however much you deposit at a ratio of 1:1 in an effort to retain your business.
- It has only been a few months but I have finally moved on from SIMBA.
- As for their app, it is so simple-looking. Their billing system consists of you having to top-up an amount of your choosing and they will deduct from however much you have deposited within your wallet.
**TAKE NOTE THAT SHOULD YOU WISH TO PORT-OUT OF SIMBA, WHATEVER IS IN THE WALLET IS NOT REFUNDABLE.**
They often have deals whereby they match however much you deposit at a ratio of 1:1 in an effort to retain your business.
- It has only been a few months but I have finally moved on from SIMBA.
Show more
App needs work!
Very cumbersome to have to log in with number and OTP
each time - please incorporate Face ID or similar to streamline the process!
each time - please incorporate Face ID or similar to streamline the process!
Useless.
If you want to save money, you can choose it, but you will have a terrible experience. I strongly advise everyone not to sacrifice their happiness just to save a little. Simba’s network is absolutely terrible，it’s either disconnected or has no signal at all. The speed is so slow that it’s completely useless! They claim it’s 5G? It’s worse than 4G, maybe even slower than 3G!
Show more
