users
myself find TPG is the cheapest option i have ever had. price is affordable for those doesnt use mobile plan outside. thank you
Terrible
Shocking app to use on iPhone. Cannot see buttons as keyboard covers them when typing.
Login feature terrible and does not auto copy number across when verifying.
Confusing it is so poor for a tech company.
Login feature terrible and does not auto copy number across when verifying.
Confusing it is so poor for a tech company.
Dreadful
Clunky, slow, keeps getting error messages and the go back to login button doesn’t work. Need to keep closing and reopening and reliving in to get it to work. Test internet speed option never works. All in all a very poor app.
Keyboard won’t disappear Can’t login app design fault
When you try to login the virtual keyboard stays up blocking the login button. Meaning you can’t login. There is no ability to swipe down to remove the virtual keyboard nor can you turn the phone sideways to adjust the screen. This is a design fault.
Should be deleted and removed
Terrible app does not work on my Apple iPhone
About time TPG put some effort in providing an app that works - not this Rubbish!!!
About time TPG put some effort in providing an app that works - not this Rubbish!!!
Beware
This has to be one of the worst internet providers ever. I should’ve research them before signing up but they assured me I got 5G which was a given as I was already using 5G.. 2 days went by and I received the new 5G modem, within 2 days I was having my internet drop out for hours at a time. I was moving my modem around to get the best signal anyway long story short in my first month I spent over 15 hours on the phone before telling them to cancel my account.. they have just sent me a bill for $60 and still waiting on satchel to send the modem back otherwise I’ll sell the modem for all the grief.. I’ve taken this to the ombudsman as they can’t get away Ruth this stuff..
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Useless app
Makes me feel not to use TPG
Hard to use
Hard to log into and can’t report a fault unless there is a problem. App fails to load most of the time.
Genuinely trash
Who makes these apps? Who hires them? Why do such low quality apps even exist?
Worst App ever
Most of the time the app crashes, I can’t run any diagnostic test because it can’t detect my service.
I have contacted TPG repeatedly about this problem with no success.
I have contacted TPG repeatedly about this problem with no success.
VERY PRIMITIVE !
I absolutely hate, that I cannot pay w/ a new card. No even as a one off.
In the XXI I’m forced to delete old payment info and register new VISA card, all over again 😩
(I cannot imagine doing this every month).
There’s no ApplePay either!?
Surely you’d want the app up to date w/ current technology, like your adversaries’ apps, no?😉
In the XXI I’m forced to delete old payment info and register new VISA card, all over again 😩
(I cannot imagine doing this every month).
There’s no ApplePay either!?
Surely you’d want the app up to date w/ current technology, like your adversaries’ apps, no?😉
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poor app design
Very poor design, cannot log in to app
Network error
Keeps getting network error therefore unable to login?
I can’t even log in
I just joined tgp and the app won’t even log in. I mean, not really sure what i’m supposed to do here. Use the website everytime instead I guess. Not a great start so far if i’m honest.
Failed at the first hurdle
Sadly, I can't even log in, using identical credentials to the ones on the website - there is a zero percent chance of a typo, as it's the same Passwords record in use for both.
Score of 1 star is for the app.
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I've been a TPG customer now for close to 20 years (which is frightening...), with my ADSL connection, then a fibre to the building NBN hookup.
Over the years I e had very little cause for complaint. I think there have been three instances where I've needed to delve into the black morass that is the amusingly named "support" side of the business.
The most notable was probably 15 years ago - pre. TPG's purchase of Pipe Networks that gave them a major boost in back-end linkage and bandwidth. I struggled for close to a month back then to get a •human• to investigate ridiculously slow speeds - in the end they discovered an issue, reset or added a parameter at their end and life's been pretty good since then.
But, be prepared to stand your ground with each new human you speak with - every one of them will request you perform an "isolation test" before they do anything like inspect the settings at their end. My record was 6 or 7 people asking me for an iso test. I started refusing after the second and asked them to read (aloud) the whole contact history/notes on my support ticket. That fixed that delay tactic...
NBN connections means ISPs are pretty much identical in structure and function as "power companies" these days. They are just a billing and connection coordinator for internet connections, just the way that company X, Y, Z (or RedE, YellowE, and GreenE, if you like) are for electricity.
They can't perform a manual connection - they ah e to refer that back to your actual internet provider (or, power supply company.) They can't fix a fault in the physical line between you and the rest of the world. Just like your electricity biller refers your "downed power pole" call to the supply company, TPG passes your "oops, my neighbour cut down a tree and the branch fell on the overhead HFC cable" call to NBN.
If you're complaining here about TPG support - it's pointless. This app isn't written by TPG. It's written by an app specialist (or company) contracted by TPG to do just that one task.
The company writing this app doesn't care if your internet is down. They just want to know (or maybe they don't) if you have an issue with the app.
Score of 1 star is for the app.
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I've been a TPG customer now for close to 20 years (which is frightening...), with my ADSL connection, then a fibre to the building NBN hookup.
Over the years I e had very little cause for complaint. I think there have been three instances where I've needed to delve into the black morass that is the amusingly named "support" side of the business.
The most notable was probably 15 years ago - pre. TPG's purchase of Pipe Networks that gave them a major boost in back-end linkage and bandwidth. I struggled for close to a month back then to get a •human• to investigate ridiculously slow speeds - in the end they discovered an issue, reset or added a parameter at their end and life's been pretty good since then.
But, be prepared to stand your ground with each new human you speak with - every one of them will request you perform an "isolation test" before they do anything like inspect the settings at their end. My record was 6 or 7 people asking me for an iso test. I started refusing after the second and asked them to read (aloud) the whole contact history/notes on my support ticket. That fixed that delay tactic...
NBN connections means ISPs are pretty much identical in structure and function as "power companies" these days. They are just a billing and connection coordinator for internet connections, just the way that company X, Y, Z (or RedE, YellowE, and GreenE, if you like) are for electricity.
They can't perform a manual connection - they ah e to refer that back to your actual internet provider (or, power supply company.) They can't fix a fault in the physical line between you and the rest of the world. Just like your electricity biller refers your "downed power pole" call to the supply company, TPG passes your "oops, my neighbour cut down a tree and the branch fell on the overhead HFC cable" call to NBN.
If you're complaining here about TPG support - it's pointless. This app isn't written by TPG. It's written by an app specialist (or company) contracted by TPG to do just that one task.
The company writing this app doesn't care if your internet is down. They just want to know (or maybe they don't) if you have an issue with the app.
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stupid app
worst app layout and design ever, maybe make your damn app work.
Terrible app
App constantly crashes when trying to lodge a fault with the nbn…
MFA Annoying
I shouldn’t have to complete MFA every time I open the app, it should be done once or at worst periodically.
Anytime I open the app to check data usage I have to get an SMS code just to login, why can’t it just be done once and stay logged in?
Also there’s no widgets for data use either.
Anytime I open the app to check data usage I have to get an SMS code just to login, why can’t it just be done once and stay logged in?
Also there’s no widgets for data use either.
Rubbish
Absolute Rubbish app!
Mobile app
Absolutely rubbish app
