Bad provider
Sloppy app and website. Poor design and always having to re-login for every action. Customer service people are hard to understand and need to work on how inflections work in the English language.
Cannot login
Your apps cannot login never fix
Fix your App
Such a disgusting app. I’vent able to login not even once.
Can’t log in
I can log into my account via a browser but have never been able to log in via the app. Other providers will allow you to connect to mobile data just to utilise the app in the case of needing to top up, but I have no idea if this is the case for TPG because the login page just refreshes, whether or not I’m already connected to the internet.
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Learn From Optus and Telstra
You guys need to fix this app, it keeps crushing out, or says error when i try to log in. Please fix it as it is un usable!!
The worst app ever
I can’t believe the app is possible to work as bad as this in 2026, especially from a tech company 👎👎👎
Not able to login
So far the app is useless as I can't even login to see my account and services..
Dont Choose
I got switched from my previous provider to TPG with in 2 days i realised how mich big mistake i have done. 2 days also TPG supprot team didnt established my connectivity even though it is lost to me i cancelled baring cancellation charges .. Dont choose if you want peace of mind
Zero star review
I recently moved to Optus because I experienced so many issues trying to receive refunds and manage my billing status. This phone plan has the WORST security protocol, as in multiple authentication processes are required for the outcome to be “we can’t process this because this isn’t our field”. After switching plans I called for a refund and each time I was passed into a different service which told me they can’t do anything and I have to complete a form. Each form was useless and even though the people in the line told me the form was for canceling my existing plan and giving me a refund that was false (which I found out after speaking to a different person today). Each form also required step verifications that kept asking me to do it again even tho I had already published one before and it said it was accepted. Half of the people on the line know nothing, and if you really wish to speak to someone who can help you and fill forms out in your regard because it’s not working on your end please request for Babita. Overall this was the WORST experience I’ve ever had, constantly calling them to follow up on refund and cancellation processes whilst they actively charged $25 from my bank each month. Worst worst worst please don’t waste your time and $ like I did.
babita
babita
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Horrid
Horrid app. Now I am wondering if I have done the right thing moving to TPG. App is horrible and so is the website
Won’t let me sign in?
As title states. Worked fine when I first switched to TPG. After like a month I can no longer sign in. Fix please, I need to see my usage data
Unable to login
I am facing this issue from the day one I am unable to login I don’t know what going on with this app
Login Issues
Downloaded the app try to login but keeps showing the login screen even when my login details are correct I even login on the website it worked but if use this app it doesn’t work so disappointing so I just uninstalled it
If I could give it zero I would
Worst app ever. Can’t even log in, the app won’t accept the password from text and the text message disappears when you click on it. Horrible experience
Never Worked Once
I had the app for at least 1-2 years and it has never worked. When I call to complain they make out it’s because I forgot my password or to try again later but never does. My password works on the website though. Trying to cancel service due to how bad quality everything is - even calling up and using the website is an absolute pain
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Poor design
Can’t even login to the app, had to go to the website to login, poor design even when I used to be able to login
Terrible App. Can’t even login
This app needs a major overhaul. can’t get past login screen. Same username password works on a laptop but app goes nowhere. Cant check any details without having to open a laptop. Useless !!
Very disappointing app
Unfortunately this one did not make it easier to maintain or manage your TPG account on the phone. The log in process is super painful each time, as it has some sort of error in many cases, which makes it nearly impossible to even check on how much data one’s using. The service itself from the provider is not half as bad and very budget friendly, but the app could definitely use a loving hand.
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App is terrible
I can’t even properly enter my username and passwords. How can a telco have such a bad app?
I hate this ISP
But I’m too lazy to change providers. Do yourself a favour and go with literally anyone else
