MY Y User Reviews

MY Y
MY Y
Attollo Technology LLC

Customer Experience

Positive experience0.0% of reviews
Neutral0.0% of reviews
Negative experience100.0% of reviews

~ Based on 18 written reviews from the US App Store.

Is MY Y Safe?

MY Y does not appear safe based on available data. AppsHunter Safety Score for MY Y is 42/100.

This assessment is based on 74 user ratings, with an App Store average of 1.7/5.

Safety Analysis

18.8% of ratings point to a safe experience
0.0% of ratings suggest some concerns
81.2% of ratings point to a risky experience

~ Based on 69 App Store ratings for MY Y.

Is MY Y Legit?

MY Y appears to be a legitimate app. AppsHunter Legitimacy Score for MY Y is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t even log in

I tied using this app numerous times to only was it slow. Every time I put my log in info it will say there was no account associated with that, but I know that’s not true because I logged into the YMCA website and the login was perfectly fine.

Response from developer

Oh no! We're so sorry to hear you are experiencing login issues. Please reach out to our support team at support@upaceapp.com and we'll get you up and running. Thank you!

Pointless

It doesn’t allow me to log in . When I try to get it to send me pin for 1st time signing in , it never sends the pin to my email . This app is pure trash .

Response from developer

Oh no! We're so sorry to hear you're having issues logging into the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running!

My app is not working correctly

I can’t book a class because there is no option, and I don’t see a way to update it.

Response from developer

Hi, we are so sorry to hear you are experiencing issues within the app. Please reach out to our support team at support@upaceapp.com and we'll get you up and running as soon as possible. Thank you!

Same issue as everyone else

I’m traveling and don’t have normal key fob so I was told I could use the app to login. The app cannot be used. It’s unusable. Great.

Response from developer

Oh no! We're so sorry to hear you experienced any difficulties within the app. If you are still experiencing this issue, please reach out to our support team at support@upaceapp.com and we'll help get you up and running. Thank you.

Can’t log in

The app says it can’t find my email, so I can’t log in. The old app worked fine.

Response from developer

Oh no! We're so sorry to hear you had trouble logging into the app. If you are still experiencing this issue, please reach out to our support team at support@upaceapp.com and we'll help get you up and running. Thank you.

Unable to use

The app could not find my email account. I jumped on the website to I guess login, but it forced me to create a new account…. which doesn’t have any of my family information. Super weird. Too bad they launched a malfunctioning app… at least call it beta… so that we don’t have unreasonable expectations to be fully functional.
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Response from developer

Oh no! We're so sorry to hear you had trouble logging into the app. Please reach out to our support team at support@upaceapp.com and we'll help get you up and running. Thank you.

Very unhelpful

This app has gone from fair to worse. It constantly requires me to relog in. The system either completely fails to send a code via sms or voice call or takes way too long (for example last time I actually got a code it too 13 minutes to get it and had a note that the code expired in 10 minutes. Until the app is fixed, it a complete exercise in frustration to try to use my phone to visit the y. It’s back to the old tag system for now.
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Response from developer

Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

The app is not working

It was suggested that I remove the app and reinstall it. I’ve done that and it will not recognize my email. Not very happy.

Response from developer

Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

App Doesn’t Work

This app doesn’t work. No matter what you do, you can’t login. Useless.

Response from developer

Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

Still doesn’t work

Same issue as a lot of other reviews, when I try to login it says it can’t find my account, and can’t link it even with my name.

Response from developer

Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

Completely unusable

For the past week every time I tried to open the app it crashed and said “unavailable at this time,” so I deleted and redownloaded the app. Now I am completely unable to log in; it refuses to recognize my email address or name, so I tried to log in as a guest and when asked to select my location there is only one option that is not anywhere close to me or my city.
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Response from developer

Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

Doesn’t work

Doesn’t work

Response from developer

Hi, we're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

The most broken app

I’ve never seen an app so broken. My email is not found. I can’t even log in as a guest, the dropdown location only has one location that I don’t recognize.

Response from developer

Oh no! We're so sorry to hear you're having trouble logging into the app. We'd be happy to take a look and get you up and running as quickly as possible. Please reach out to our support team at support@upaceapp.com.

No logging in

I have tried and tried and tried. It won’t even let me log in.

Response from developer

Oh no! We are so sorry to hear you are having issues logging into the app. Please reach out to our team at support@upaceapp.com so we can assist you. We'll get you up and running as soon as possible!

App broken-Can’t Sign In

Based on the reviews, I hoped that the app had been fixed. Unfortunately not. I can sign in online, but not through the app.

Response from developer

Hi, thank you for your review and for letting us know about the issues you having. We are so sorry to hear you are having trouble logging into the app. Please reach out to support@upaceapp.com so our team can get you up and running! Thank you!

Unable to join

Unable to join even with several attempts

Response from developer

Oh no! We sincerely apologize for the troubles you've had with the app for the login. We'd be happy to take a look into this for you and fix it, please contact us at support@upaceapp.com. Thank you!

Doesn’t work

Says it can’t find me in the system.

Response from developer

Hi there, We're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!

Doesn’t work

New version in an endless not allowing me to login. I’d been using the previous version for months with no issues

Response from developer

Hi there, We're sorry to hear you're experiencing any issues! Could you please share more details about the issues you are experiencing with our customer support team at support@upaceapp.com? We're here to help and will work to get everything up and running for you as quickly as possible. Thank you!