찬사를 보내고 싶습니다
언제나 모범사례로 꼽을 수 있는 UI와 UX, 그리고 그것을 꾸준히 유지하는 능력에 진심으로 찬사를 보냅니다.
감각과 사용성 모두를 충족하면서 오랜 시간 대한항공만의 톤앤매너를 유지하는 것의 뒤에는 정말 많은 노력이 있었음을 알기에 진심으로 박수를 보냅니다!!부디 지금처럼 멋있게 킵고잉해주세요!
Unable to pay for flights
Response from developer
We sincerely apologize for the frustration and inconvenience you experienced while trying to pay for your flights. We truly understand how disappointing it must be to have the app return to the previous screen without any error message during the credit card authorization process. Unfortunately, we are unable to identify the exact technical cause or check our system logs based solely on the information left in this review. To help us investigate this issue promptly and improve your app experience, could you please send an email to our team at appmaster@koreanair.com with the following details? your Korean Air User ID (or SKYPASS number), the approximate date and time when you experienced this payment error. Once we receive your information, our technical team will thoroughly examine the system logs and assist you as quickly as possible. Thank you for your patience and for helping us make our app better.
Enraging
Mr. Lee
RolandC
Response from developer
We sincerely apologize for the inconvenience. To help us investigate, please share your login ID, device model, OS version, and details of the issue (such as infinite loading or login errors) to appmaster@koreanair.com. We will do our best to resolve this issue as quickly as possible. Thank you for your understanding.
A Disappointing Customer Experience with Korean Air
When I attempted to redeem the advertised lounge voucher, I received an error stating that no coupons were available. Instead of receiving a clear explanation right away, I spent days following up with customer service and waiting for responses from different departments.
Only later was I informed that the promotion had ended early because all allocated coupons had already been distributed and that no manual voucher or goodwill gesture would be provided.
I understand that promotions can be changed or ended based on their terms. However, what I find disappointing is the lack of transparency and the time wasted due to inconsistent communication. If the lounge vouchers had already been exhausted, customers should have been informed immediately so they could make informed decisions when choosing an airline or considering other available options.
As a long-time customer, I expected better communication and a more customer-focused resolution. I hope Korean Air improves the way it handles promotions and communicates changes to its customers.
Response from developer
Thank you so much for taking the time to share your honest thoughts with us. I am truly sorry for the frustration and inconvenience you experienced regarding our recent lounge promotion. It must have been deeply disappointing to face unclear messages on our app and to spend your precious time waiting for a clear resolution. Your valuable feedback has been safely forwarded to the department in charge of the promotion and the corresponding webpage. We have requested them to review their communication process so that promotion statuses and coupon availability can be updated and displayed more transparently in the future. We will continuously strive to provide a more seamless and reliable experience. Thank you for your patience and continued support.
Wonderful staff
Thanks to the quick assistance and professionalism of the airport emergency staff, Korean Air employees, and immigration officers, we were able to safely enter Korea and bring our daughter to Inha University Hospital for urgent medical care. Every person we met showed exceptional compassion, patience, and professionalism during this difficult situation.
We are especially grateful to Korean Air for kindly helping us change our flight to the following day so our daughter could receive proper treatment and rest before continuing our journey back to Vancouver.
Although this was an experience no family wishes to face while traveling abroad, the care and support we received from all of you turned a very difficult moment into one filled with warmth, reassurance, and humanity.
Response from developer
Thank you so much for sharing your heartwarming story. We are incredibly relieved to hear that your family arrived safely in Vancouver with the quick assistance of our team. We truly appreciate your warm support and look forward to welcoming you on board again in the future.😊 Since this platform is dedicated to App Reviews, your kind words cannot be directly forwarded to the specific team and staff who assisted you. If you have a moment, sharing this story on the [Customer Feedback] section of our official homepage would be a tremendous encouragement to the dedicated staff involved. We wish your daughter a speedy recovery and your family health and happiness ahead! Thank you.💙
iOS 모바일 보딩패스 변경 이후 오류들
또한 디자인 변경 후 깔끔해진 것은 좋으나 영문 병기가 아닌 국문만 표기되어 해외에서 모바일 보딩패스를 사용키에 조금 혼돈이 있고, 또한 Sky Priority나 PR에 대한 표기가 눈에 띄지 않아 라운지 입장시에도 애플지갑 모바일 보딩패스가 아닌 대한항공 앱 상의 보딩패스를 보여달라고 하시더라구요.
Response from developer
어흥이이 고객님, 안녕하세요. 대한항공 앱 이용 관련 소중한 피드백 남겨주셔서 감사합니다. 먼저 모바일 월렛 탑승권의 실시간 정보 업데이트는 시스템 구조상 반영이 다소 늦어질 수 있으나, 더 나은 환경을 위해 기술적 개선 방법을 지속 검토해 보겠습니다. 디자인의 경우 운영사의 공통 규격을 준수해야 하여 변경에 제약이 있는 점 고객님의 너그러운 양해를 부탁드리며, 애플 지갑에 저장된 탑승권(QR 코드)로도 라운지 입장이 가능하니 다음 이용 시 참고 부탁드립니다. 현장에서도 원활한 서비스가 제공될 수 있도록 관련 내용을 재안내하고 점검하겠습니다. 보내주신 성원에 보답할 수 있도록 항상 노력하는 대한항공이 되겠습니다. 감사합니다💙🛫
International flight
KoreanAirEver
Horrible App
Response from developer
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating slow performance and bugs can be. If you could share more details about the issues you encountered (such as device, OS version, and specific steps) at appmaster@koreanair.com, it would help us investigate further and use your feedback to improve the app. We truly appreciate your input and will continue working to provide a better experience.
Difficult to get in touch with
날짜변경이 안돼요
Detaining consigned goods belonging to customers
I was told my gel nail polish bottle wasn't allowed in checked baggage, even though my mother brought it with her and it was fine. When I checked Korean Air's information today, they said it was allowed. I'm very upset with the staff there, so I'm giving a 1-star rating because of the two Vietnamese customs officers.
Response from developer
Thank you for sharing your experience. We’re sorry to hear about the inconvenience you faced. As this review page is for the Korean Air app, we’re unable to assist with matters related to customs inspections. For further assistance, we kindly recommend contacting the relevant airport customs authority. Thank you for your understanding.
VPN blocked, check in doesn’t work
The app doesn’t work over the VPN - what the heck?
新規登録
Response from developer
Thank you for your feedback, and we’re sorry for the inconvenience during registration. Based on our monitoring and data analysis, we have not identified any failed sign-up cases caused by Roman character input for customers registering in Japanese. To better understand what happened in your case, could you please email (appmaster@koreanair.com) us more detailed information (such as the exact field where the issue occurred, any error message shown, and your device/OS version)? We’ll review it carefully and assist you as quickly as possible. Thank you.
결재연동
업데이트이후
예매페이지에서 시간별구간 선택으로 넘어갈때 로딩이.. 체크해주세요. 없던 오류여서 불편하네요. 그전까지 정말 잘 썼어요~
Response from developer
고객님, 안녕하세요. 앱 사용 도중 흰화면이 간헐적으로 나오는 현상은 현재 오류 원인을 파악하여 개선 중에 있습니다. 빠른 시일 내에 수정 버전을 업데이트하겠습니다. 앱 이용에 불편을 드려 대단히 죄송합니다.
无法注册，一直白屏加载
Response from developer
Hello, we sincerely apologize for the inconvenience. As this issue is not currently occurring, please email us the details of your case (such as your user ID, reservation number, timestamp, etc.), and we will review it promptly. Thank you for your understanding.
根本打开不了预定界面
Response from developer
Hello, we sincerely apologize for the inconvenience. As this issue is not currently occurring, please email us the details of your case (such as your user ID, reservation number, timestamp, etc.), and we will review it promptly. Thank you for your understanding.
