my-benefits

my-benefits

by Johnston Group Inc

13 ratings
177 reviews
Free

Details

  • Released
  • Updated
  • March 9, 2015
  • July 14, 2026

Features

my-benefits screenshot #1 for iPhone
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my-benefits screenshot #6 for iPhone
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About

Manage your employee benefits seamlessly online. Submit claims, track balances, view coverage, and access your digital benefits card. Connect to virtual medical services and explore additional coverage options.

Submit paperless claims
Set up direct deposit
Track benefits usage and balances
View coverage details
Access digital benefits card
Connect to virtual medical services
Add personal coverage options
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What users say

See all reviews

What's New in my

3.11.34

July 14, 2026

Minor bug fixes

User reviews

Easy to use App

Great and easy to use

Claim

It was easy to navigate! I am quite pleased.

Francisco

Excellente

No direct billing, coordination of benefits, time consuming

Coordination of benefits, is time consuming, no direct billing- have to pay for benefits up front when used to direct bill. Takes long to get your funds back.

Excellent

Very happy to have this company.

User experience

🐞

Reported Bugs

10 issues

Camera and photo library fail to load during claim submission

Bug

Password change screen stuck/unresponsive

Bug

Dropdown menus not working in mobile app

Bug

Manual text input fields disabled in claim forms

Bug

App crashes with 'null is not an object' error message

Bug

File attachment failures requiring multiple resubmissions

Bug

Chat icon changed to logout icon, removing in-app support access

Bug

Claims flagged and rejected repeatedly for same user

Bug

Slow or failed image uploads

Bug

App freezes and logs out mid-submission

Bug

Requested Features

9 requests

Dark mode support for app icons

Feature

Direct billing option with providers

Feature

Ability to add comments during claim submission

Feature

Photo review/preview before final submission

Feature

Improved French translation and localization

Feature

Live chat support accessibility

Feature

Automatic provider addition after verification

Feature

Receipt visibility after claim submission

Feature

Extended coverage for glasses/vision care

Feature

FAQ

What does the my-benefits app do?

The my-benefits app allows you to easily access and manage your employee benefits online. You can submit claims, track your spending account balances, view your coverage details, and access your digital benefits card. It also provides access to virtual medical services and wellness resources.

What are the key features of the my-benefits app?

Key features include paperless claims submission for yourself and dependents, direct deposit setup for faster reimbursements, tracking of benefits usage and spending account balances, viewing coverage details, accessing a digital benefits card, connecting to virtual medical services, and the option to add personal coverage like travel insurance.

Is the my-benefits app free to use?

Yes, the my-benefits app is free to download and use. It is provided as a service to individuals covered by group plans administered by Johnston Group Inc. There are no in-app purchases or subscription fees associated with accessing your core benefits.

Who is eligible to use the my-benefits app?

The my-benefits app is exclusively for individuals who are covered by group plans administered by Johnston Group Inc. If your employer or group provides benefits through Johnston Group, you should be able to access and use this application.

Can I add extra insurance coverage through the app?

Yes, the app allows you to access 'Personal Benefits' where you can add coverage options as needed. This includes unique offerings such as travel insurance and Critical Illness insurance, all managed within the same application for your convenience.