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my-benefits

my-benefits

by Johnston Group Inc.

13 ratings
214 reviews
💼 Business
💰 Finance
Free

Details

  • Released
  • Updated
  • March 9, 2015
  • September 7, 2026

Features

Developer

Johnston Group Inc.
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About

Manage your employee benefits seamlessly online. Submit claims, track balances, view coverage, and access your digital benefits card. Connect to virtual medical services and explore additional coverage options.

✓Submit paperless claims
✓Set up direct deposit
✓Track benefits usage and balances
✓View coverage details
✓Access digital benefits card
✓Connect to virtual medical services
✓Add personal coverage options
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What users say

Summarized from real user reviews of my. Based on 13 reviews and a 4.8/5 average, it highlights the 10 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Extremely user-friendly and intuitive interface
  • 🚀Fast and efficient claim submission process
  • 💰Quick reimbursement and payment processing
  • 📱Easy navigation and straightforward design
  • ✅Simple practitioner/provider lookup after initial setup
  • 🎯Clear explanation of benefits and coverage information
  • ⚡Convenient one-click claim submissions
  • 🔄Seamless integration between app and website
  • 📊Easy access to usage and balance information
  • 💬Responsive and helpful customer support

Negative things

  • 🐛Frequent bugs and glitches in recent updates
  • 📸Persistent issues with photo/camera attachment functionality
  • ⏱️Slow image upload and loading times
  • 🔐Login and account access problems
  • ❌Dropdown menus not functioning properly
  • 📝Text input fields not accepting manual entries
  • 🔄App crashes and freezes during submission
  • ⚠️Inconsistent claim processing times despite stated timeframes
  • 🚫Difficult file attachment process on iPhone
  • 🔌Non-responsive and clunky user experience for some users
See all reviews
+1

What's New in my

4.0.6

September 7, 2026

Minor bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Uploading images of receipts

It has become a real headache to upload receipt photos. Idk if that is because of the Apple side or you but definitely an app update is required to fix this bug. It takes forever to upload images from mobile app, giving error on 9/10 trials.
SelimtrueSelimtrue

Valuable Service

Quality Mobile Friendly Tech-enabled Service
JDarlingJDarling

Benefits claim

Easy to file a claim online, pretty straight forward as long as you have your necessary documents.
File a claimFile a claim

Amazing

This is the most easy-to-use way of doing benefits that I’ve ever had.
S4mJ4mS4mJ4m

Great App

I love how the explanation of benefits is extremely clear. It is so easy to see what my usage and availability is per provider.

The process of submitting a claim is very easy and I like it.
BBbbBBbeebeeBBbbBBbeebee
See 209 more reviews

User experience

🐞

Reported Bugs

10 issues

Camera and photo library fail to load during claim submission

Bug

Password change screen stuck/unresponsive

Bug

Dropdown menus not working in mobile app

Bug

Manual text input fields disabled in claim forms

Bug

App crashes with 'null is not an object' error message

Bug

File attachment failures requiring multiple resubmissions

Bug

Chat icon changed to logout icon, removing in-app support access

Bug

Claims flagged and rejected repeatedly for same user

Bug

Slow or failed image uploads

Bug

App freezes and logs out mid-submission

Bug
✨

Requested Features

9 requests

Dark mode support for app icons

Feature

Direct billing option with providers

Feature

Ability to add comments during claim submission

Feature

Photo review/preview before final submission

Feature

Improved French translation and localization

Feature

Live chat support accessibility

Feature

Automatic provider addition after verification

Feature

Receipt visibility after claim submission

Feature

Extended coverage for glasses/vision care

Feature

FAQ

What does the my-benefits app do?

The my-benefits app allows you to easily access and manage your employee benefits online. You can submit claims, track your spending account balances, view your coverage details, and access your digital benefits card. It also provides access to virtual medical services and wellness resources.

What are the key features of the my-benefits app?

Key features include paperless claims submission for yourself and dependents, direct deposit setup for faster reimbursements, tracking of benefits usage and spending account balances, viewing coverage details, accessing a digital benefits card, connecting to virtual medical services, and the option to add personal coverage like travel insurance.

Is the my-benefits app free to use?

Yes, the my-benefits app is free to download and use. It is provided as a service to individuals covered by group plans administered by Johnston Group Inc. There are no in-app purchases or subscription fees associated with accessing your core benefits.

Who is eligible to use the my-benefits app?

The my-benefits app is exclusively for individuals who are covered by group plans administered by Johnston Group Inc. If your employer or group provides benefits through Johnston Group, you should be able to access and use this application.

Can I add extra insurance coverage through the app?

Yes, the app allows you to access 'Personal Benefits' where you can add coverage options as needed. This includes unique offerings such as travel insurance and Critical Illness insurance, all managed within the same application for your convenience.