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my-benefits

my-benefits

by Johnston Group Inc.

13 ratings
195 reviews
💼 Business
💰 Finance
Free

Details

  • Released
  • Updated
  • March 9, 2015
  • August 12, 2026

Features

Developer

Johnston Group Inc.
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About

Manage your employee benefits seamlessly online. Submit claims, track balances, view coverage, and access your digital benefits card. Connect to virtual medical services and explore additional coverage options.

✓Submit paperless claims
✓Set up direct deposit
✓Track benefits usage and balances
✓View coverage details
✓Access digital benefits card
✓Connect to virtual medical services
✓Add personal coverage options
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What users say

Summarized from real user reviews of my. Based on 13 reviews and a 4.8/5 average, it highlights the 10 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Extremely user-friendly and intuitive interface
  • 🚀Fast and efficient claim submission process
  • 💰Quick reimbursement and payment processing
  • 📱Easy navigation and straightforward design
  • ✅Simple practitioner/provider lookup after initial setup
  • 🎯Clear explanation of benefits and coverage information
  • ⚡Convenient one-click claim submissions
  • 🔄Seamless integration between app and website
  • 📊Easy access to usage and balance information
  • 💬Responsive and helpful customer support

Negative things

  • 🐛Frequent bugs and glitches in recent updates
  • 📸Persistent issues with photo/camera attachment functionality
  • ⏱️Slow image upload and loading times
  • 🔐Login and account access problems
  • ❌Dropdown menus not functioning properly
  • 📝Text input fields not accepting manual entries
  • 🔄App crashes and freezes during submission
  • ⚠️Inconsistent claim processing times despite stated timeframes
  • 🚫Difficult file attachment process on iPhone
  • 🔌Non-responsive and clunky user experience for some users
See all reviews

What's New in my

4.0.5

August 12, 2026

Minor bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Easy to use

Whether it is setting up benefits, direct billing or submitting in the app it is super easy to do.
Anton AmesAnton Ames

Request for a photo does not always come up

This is my 5th submission today for a $13,000.00 hospital bill which keeps being rejected even though I have submitted all paperwork requested. You are consuming my time. At 79 years old I am not good with you electronic methods. Do I have to hire someone who can submit for me or just complain to OPA about lousy service. I have no trouble with dental bills or chiropractor.
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S BplS Bpl

new update glitch?

cant log into my account anymore. went through the reset process and still not working.
emahlmaoemahlmao

Easy to use

It is so easy to submit claims. The app is easy to maneuver also.
AmisopenAmisopen

User friendly

So easy and all at your fingertips
crazymaritimercrazymaritimer
See 190 more reviews

User experience

🐞

Reported Bugs

10 issues

Camera and photo library fail to load during claim submission

Bug

Password change screen stuck/unresponsive

Bug

Dropdown menus not working in mobile app

Bug

Manual text input fields disabled in claim forms

Bug

App crashes with 'null is not an object' error message

Bug

File attachment failures requiring multiple resubmissions

Bug

Chat icon changed to logout icon, removing in-app support access

Bug

Claims flagged and rejected repeatedly for same user

Bug

Slow or failed image uploads

Bug

App freezes and logs out mid-submission

Bug
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Requested Features

9 requests

Dark mode support for app icons

Feature

Direct billing option with providers

Feature

Ability to add comments during claim submission

Feature

Photo review/preview before final submission

Feature

Improved French translation and localization

Feature

Live chat support accessibility

Feature

Automatic provider addition after verification

Feature

Receipt visibility after claim submission

Feature

Extended coverage for glasses/vision care

Feature

FAQ

What does the my-benefits app do?

The my-benefits app allows you to easily access and manage your employee benefits online. You can submit claims, track your spending account balances, view your coverage details, and access your digital benefits card. It also provides access to virtual medical services and wellness resources.

What are the key features of the my-benefits app?

Key features include paperless claims submission for yourself and dependents, direct deposit setup for faster reimbursements, tracking of benefits usage and spending account balances, viewing coverage details, accessing a digital benefits card, connecting to virtual medical services, and the option to add personal coverage like travel insurance.

Is the my-benefits app free to use?

Yes, the my-benefits app is free to download and use. It is provided as a service to individuals covered by group plans administered by Johnston Group Inc. There are no in-app purchases or subscription fees associated with accessing your core benefits.

Who is eligible to use the my-benefits app?

The my-benefits app is exclusively for individuals who are covered by group plans administered by Johnston Group Inc. If your employer or group provides benefits through Johnston Group, you should be able to access and use this application.

Can I add extra insurance coverage through the app?

Yes, the app allows you to access 'Personal Benefits' where you can add coverage options as needed. This includes unique offerings such as travel insurance and Critical Illness insurance, all managed within the same application for your convenience.