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iA Mobile

iA Mobile

by Industrial Alliance Insurance and Financial Services Inc.

243 ratings
115 reviews
💼 Business
💰 Finance
Free

Details

  • Released
  • Updated
  • March 4, 2013
  • July 8, 2026

Features

Developer

Industrial Alliance Insurance and Financial Services Inc.
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About

Manage your group insurance benefits and monitor your retirement savings and investments. Submit claims, track reimbursements, check drug coverage, and view investment performance. Access your financial information anytime, anywhere.

✓Submit insurance claims securely
✓Track claims and reimbursements
✓Check prescription drug coverage
✓Monitor retirement savings and investments
✓View investment performance
✓Make voluntary contributions
✓Use smartphone as insurance card
Show original description

What users say

Summarized from real user reviews of iA Mobile. Based on 243 reviews and a 4.7/5 average, it highlights the 8 positives and 14 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Easy and intuitive navigation
  • 🚀Fast access to information
  • 💼Consolidated account view across products
  • 📊Good investment performance reporting
  • 🎯Simple claim submission process
  • 🔐Face ID login convenience
  • 📱Clean and modern interface design
  • ⚡Quick fund consultation features

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔓Persistent login and authentication issues
  • ⏱️Slow performance compared to competitors
  • 📱Limited mobile app functionality vs desktop
  • 🔄Constant forced updates blocking access
  • 🌐Language switching problems (French/English)
  • 📄Incomplete product coverage in app
  • 💳Poor claim submission experience
  • 🔐Excessive authentication steps required
  • 📊Missing investment detail information
  • ⚠️Services frequently unavailable
  • 🏥Limited insurance product integration
  • 😤Difficult customer service experience
  • ⏳Slow claim processing times
See all reviews

What's New in iA Mobile

5.51

July 8, 2026

The most recent update includes improvements to existing functionalities and corrections to minor anomalies.

User reviews

Most RecentHighest RatedLowest Rated

Thing to improve

It would be nice to do multiple patients to a chiropractor the same day. It is a pain when the family goes and then you have to enter and submit for each person.
SwuidhitSwuidhit

Response from developer

Hello, thank you for your comment. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

Not keep logging

Not keep logging
Dhillon115Dhillon115

Response from developer

Hello, we're sorry to hear that you're not having a good experience. Your comments will be taken into consideration as part of our ongoing reviews. Thank you!

Très bien

Facile et rapide
Carol GauthierCarol Gauthier

Response from developer

Bonjour, merci beaucoup pour cette superbe note et pour votre commentaire.

Ease with using App

Ease in using this app is simply the greatest With such speed in getting results Job well done Congrats
JPPietJPPiet

Response from developer

Thank you for your positive feedback! We are happy that you enjoy the app.

Parfait pour ce que j’ai besoin

Bien pour suivre mes placements même si je ne comprends pas tout
Rodge BoutRodge Bout

Response from developer

Bonjour, merci beaucoup pour votre commentaire. Nous sommes heureux de savoir que nos services répondent à vos attentes.

See 110 more reviews

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User experience

🐞

Reported Bugs

17 issues

App crashes on login attempts

Bug

Authentication fails despite correct credentials

Bug

Face recognition not working reliably

Bug

Password not saving when selected

Bug

App closes unexpectedly after authentication

Bug

Language defaults to French after updates

Bug

Saved credentials disappear after updates

Bug

Claims cannot be submitted through app

Bug

PDF forms cannot be downloaded on mobile

Bug

Direct deposit information requires constant re-entry

Bug

App shows services unavailable frequently

Bug

Investment data not updating after market close

Bug

Claim submission requires notifications enabled

Bug

App becomes non-functional after recent updates

Bug

Deposit information upload takes 2-5 days to process

Bug

Documents not displaying completely

Bug

Slow app performance during peak times

Bug
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Requested Features

16 requests

iPad/tablet version with landscape mode support

Feature

Unit price and share quantity details for investments

Feature

Coverage balance tracking (physio, massage, etc.)

Feature

Auto/home insurance integration

Feature

Life insurance product visibility

Feature

Investment performance charts and projections

Feature

Password save functionality

Feature

Apple Wallet card support

Feature

Direct withdrawal options

Feature

Multi-account Face ID support

Feature

Real-time unit share price updates

Feature

PDF download capability within app

Feature

Automatic payment method saving

Feature

Detailed transaction history

Feature

Investment comparison tools

Feature

Better tax document information

Feature

FAQ

What can I do with this app?

This app allows you to manage your group insurance benefits, such as submitting claims, tracking reimbursements, and checking drug coverage. You can also monitor your retirement savings and investments, view your progress towards retirement goals, and see your investment returns.

Is this app free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

Who is this app for?

This app is designed for individuals who have group insurance benefits or retirement and savings plans through iA Financial Group. You must be registered for My Client Space to fully utilize its features.

What are the key features for group insurance?

Key group insurance features include secure claim submission, photo receipt uploads, claim tracking, using health spending accounts for reimbursements, checking provider eligibility and prescription drug coverage, estimating reimbursements, finding pharmacies, and using your smartphone as an insurance card.

What are the key features for savings and retirement?

For group savings and retirement, you can see your total savings, track progress towards your retirement goal, view investment returns, make voluntary contributions to RRSPs or TFSAs, check transaction history, and manage beneficiaries. For individual savings, you can view investment balances and rates of return, and access electronic documents.