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iA Mobile

iA Mobile

by Industrielle Alliance, Assurance et services financiers inc.

256 ratings
124 reviews
💼 Business
💰 Finance
Free

Details

  • Released
  • Updated
  • March 4, 2013
  • August 13, 2026

Features

Developer

Industrielle Alliance, Assurance et services financiers inc.
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About

Manage your group insurance benefits and monitor your retirement savings and investments. Submit claims, track reimbursements, check drug coverage, and view investment performance. Access your financial information anytime, anywhere.

✓Submit insurance claims securely
✓Track claims and reimbursements
✓Check prescription drug coverage
✓Monitor retirement savings and investments
✓View investment performance
✓Make voluntary contributions
✓Use smartphone as insurance card
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What users say

Summarized from real user reviews of iA Mobile. Based on 256 reviews and a 4.7/5 average, it highlights the 8 positives and 14 negatives reviewers mention most about this Finance app.

Positive things

  • 👍Easy and intuitive navigation
  • 🚀Fast access to information
  • 💼Consolidated account view across products
  • 📊Good investment performance reporting
  • 🎯Simple claim submission process
  • 🔐Face ID login convenience
  • 📱Clean and modern interface design
  • ⚡Quick fund consultation features

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔓Persistent login and authentication issues
  • ⏱️Slow performance compared to competitors
  • 📱Limited mobile app functionality vs desktop
  • 🔄Constant forced updates blocking access
  • 🌐Language switching problems (French/English)
  • 📄Incomplete product coverage in app
  • 💳Poor claim submission experience
  • 🔐Excessive authentication steps required
  • 📊Missing investment detail information
  • ⚠️Services frequently unavailable
  • 🏥Limited insurance product integration
  • 😤Difficult customer service experience
  • ⏳Slow claim processing times
See all reviews
+1

What's New in iA Mobile

5.52

August 13, 2026

The most recent update includes improvements to existing functionalities and corrections to minor anomalies.

User reviews

Most RecentHighest RatedLowest Rated

0 stars

Should get 0 stars
trudeaus an idiottrudeaus an idiot

Response from developer

Hello, we're sorry to hear about your experience. If you need any assistance, please contact our Internet Help Desk at 1-866-383-3306. They will be happy to help. Thank you!

Just balances

Too bad you cant do anything other than see your balance on the app.

And really tired of the verification everytime you try to sign in, even if its 2 minutes apart.
@!$haggy@!$haggy

Response from developer

Hello, we’re sorry to hear about your experience. Your observations regarding the user experience have been noted and shared with our teams. Have a great day.

Easy to use

5 star app
Tracy Kevin EddieTracy Kevin Eddie

Response from developer

Hello, thank you for your review!

Innaccessible

Incapable de me log dans appli ! Pourtant je pouvais avant!?
joe 11-joe 11-

Response from developer

Bonjour, nous sommes désolés d’apprendre que vous éprouvez des difficultés à vous connecter à l’application. Nous vous invitons à communiquer avec notre Centre d’aide Internet au 1 866 383-3306. Notre équipe pourra vous aider à résoudre la situation. Merci!

Easy Access

This IA app is very easy to access and shows all the necessary details of all your accounts and investments.
ILU1994ILU1994

Response from developer

Hello, thank you very much for your comment. We’re happy to know that our services are meeting your expectations.

See 119 more reviews

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User experience

🐞

Reported Bugs

17 issues

App crashes on login attempts

Bug

Authentication fails despite correct credentials

Bug

Face recognition not working reliably

Bug

Password not saving when selected

Bug

App closes unexpectedly after authentication

Bug

Language defaults to French after updates

Bug

Saved credentials disappear after updates

Bug

Claims cannot be submitted through app

Bug

PDF forms cannot be downloaded on mobile

Bug

Direct deposit information requires constant re-entry

Bug

App shows services unavailable frequently

Bug

Investment data not updating after market close

Bug

Claim submission requires notifications enabled

Bug

App becomes non-functional after recent updates

Bug

Deposit information upload takes 2-5 days to process

Bug

Documents not displaying completely

Bug

Slow app performance during peak times

Bug
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Requested Features

16 requests

iPad/tablet version with landscape mode support

Feature

Unit price and share quantity details for investments

Feature

Coverage balance tracking (physio, massage, etc.)

Feature

Auto/home insurance integration

Feature

Life insurance product visibility

Feature

Investment performance charts and projections

Feature

Password save functionality

Feature

Apple Wallet card support

Feature

Direct withdrawal options

Feature

Multi-account Face ID support

Feature

Real-time unit share price updates

Feature

PDF download capability within app

Feature

Automatic payment method saving

Feature

Detailed transaction history

Feature

Investment comparison tools

Feature

Better tax document information

Feature

FAQ

What can I do with this app?

This app allows you to manage your group insurance benefits, such as submitting claims, tracking reimbursements, and checking drug coverage. You can also monitor your retirement savings and investments, view your progress towards retirement goals, and see your investment returns.

Is this app free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned in the provided description.

Who is this app for?

This app is designed for individuals who have group insurance benefits or retirement and savings plans through iA Financial Group. You must be registered for My Client Space to fully utilize its features.

What are the key features for group insurance?

Key group insurance features include secure claim submission, photo receipt uploads, claim tracking, using health spending accounts for reimbursements, checking provider eligibility and prescription drug coverage, estimating reimbursements, finding pharmacies, and using your smartphone as an insurance card.

What are the key features for savings and retirement?

For group savings and retirement, you can see your total savings, track progress towards your retirement goal, view investment returns, make voluntary contributions to RRSPs or TFSAs, check transaction history, and manage beneficiaries. For individual savings, you can view investment balances and rates of return, and access electronic documents.