Encourage your workplace to use any health provider other than Manulife.
It is genuinely baffling how bad the coverage provided by Manulife is. The support is dismal.
Why always asks me to update even I downloaded the new app ?
Why always asks me to update the app even though I already downloaded the new version App and the app has no response even I opened it.
Forcing me to update my phone
I can’t access this app anymore because I don’t have ios18.6 or higher. Ridiculous.
Personal Spending Account Claim Issues
I’m very frustrated with the Manulife app. After submitting invoices through my Personal Spending Account, I can’t clearly see whether my claims were successfully submitted, are being processed, approved, or still pending. There should be a simple and clear claim-status history.
I also had trouble submitting another invoice. The app tells me to select how the claim should be paid, but when I tap “Pay me with,” it opens a blank screen with no payment options and the “Done” button is disabled. Because of this, I can’t continue or complete the claim.
I already uploaded my invoice, entered the amount, and provided the required information, but the app still prevents me from moving forward. This is extremely frustrating.
For a company as large as Manulife, submitting and tracking claims should be much easier. Please fix the payment-selection issue and improve claim tracking, instructions, and the overall user experience.
I also had trouble submitting another invoice. The app tells me to select how the claim should be paid, but when I tap “Pay me with,” it opens a blank screen with no payment options and the “Done” button is disabled. Because of this, I can’t continue or complete the claim.
I already uploaded my invoice, entered the amount, and provided the required information, but the app still prevents me from moving forward. This is extremely frustrating.
For a company as large as Manulife, submitting and tracking claims should be much easier. Please fix the payment-selection issue and improve claim tracking, instructions, and the overall user experience.
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Si je pouvais donner 0 étoile…
Service à la clientèle horrible, ne sont pas formés pour aider. Beaucoup d’erreur.
