Getting better
Lot of things are good with the app. Please add the functionality of paying to the HSA directly based on the pending balance on the claim.
Have to enter gain and again the secondary insurance information
Need improvement
Monthly prescriptions
It isn’t very practical to have to fill prescriptions that are refilled monthly for reimbursement. There should be a drop down for these medications
Worst
Hard to find the health care provider
Junk
Once again it doesn’t work. Doesn’t allow you to add a provider in a claim but doesn’t let you submit without it. Junk junk junk. Written by amateur coders who simply don’t know what they are doing.UPDATE. STILL DOING THIS STILL JUNK.
doest work
Retirement account works but the group benefits shows: ”we’re so sorry, an error has occurred, please try again later “
Not user friendly app and website, lengthy processing time
App and website are not useful and are very difficult to navigate. Claims can not be submitted directly like physiotherapy or vision care etc. and when I pay and submit the claim they either get lost or not paid properly with no clear explanation. I wish it was a better and faster process time and direct submit option.
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Annoying
They don’t the answer to my question..
Claim
This address was not found on your app. Therapist’s. other locations were there. All other plans have paid for this address with no problems as they do not do direct billing.
Please update your system as I have another appt this week!
Please update your system as I have another appt this week!
Can’t open
App won’t work or open
Won’t let me submit a claim
Every time I try to submit a claim, it says I’m missing contact and banking info. I’ve entered and reentered it several times and it still isn’t working. Dysfunctional garbage.
awful app
why do i need to login from 5am-12pm to see my coverage/ claims? app is useless most of the time
Can’t add mobile number and banking details then why should we download this app
They just don’t want claim the money.
Extremely long processing time
I submitted a claim a month ago and haven’t been reimbursed yet
poor
really can’t believe a company of this size could produce such a poor app like this in 2026. maybe shut down the Waterloo ‘design team’ and hire professionals?
Can’t view policy statements within the app.
Can’t view policy statements within the app.
Amazing
Amazing
Decided Cpap
Submitted a claim for a replacement cpap machine with all required documentation from the provider and my family physician but was told plan didn’t cover the equipment needed and because I already had a unit another wasn’t required. This is a replacement for a piece of equipment purchased prior to me joining manulife so that should not come into play. In addition a coworker under the same plan was approved for a new unit. ????
Sounds a bit judgmental in this case. How can you justify your reasoning for declining my claim????
Sounds a bit judgmental in this case. How can you justify your reasoning for declining my claim????
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Contact Manulife
Debit on account
Can’t select provider!
Tried several times to submit a claim and I can’t select the provider
Electronic letter not found
Instructions were wrong - also no live chat
