Pharmacy Cliams
App is not showing the option to upload pharmacy claims
Really complicated
Not user friendly
Why can’t I see my coverage?
Why can’t I see my coverage?
Update does not down load
The new update will not down and no one is able to help me
Timely and comprehensive
Manulife app function is smooth and comprehensive. Most of the time I spend there is problem Free and any need for additional clarification by email or phone is handled professionally and efficiently.
Navigation app and website
I follow the instructions in the emails that you guys sent me to find my electronic emails and they’re never there the options you tell me to click they’re not there. I can never find my letters.
Drug coverage
Why don’t you have the name of the drug listed in the claim? And because my pharmacy used a generic drug I did not get full coverage. This doesn’t make sense since a generic drug would cost less.
Taking too long to get reimbursed?
Why is it taking so long? I was told I would be reimbursed writhing 5 days
Also, why can’t the pharmacy or my eyewear place not bill directly to you ?
I’m a diabetic and need to get insulin and other medications but I’m scared to spend the money as I wasn’t reimbursed in 5 days as promised
I desperately need to have an eye exam asap as I can barely see the highway on route to work and back
Please fix these issues
Also, why can’t the pharmacy or my eyewear place not bill directly to you ?
I’m a diabetic and need to get insulin and other medications but I’m scared to spend the money as I wasn’t reimbursed in 5 days as promised
I desperately need to have an eye exam asap as I can barely see the highway on route to work and back
Please fix these issues
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Aeroplan
Love the challenges,fun and earning points,thank you
Missing balances
Why I can’t see (1) available amounts per each coverage category (2) amount used (3) remaining balance per each category.
Why submitting a partial claim (pays by my spouse’s insurance is so NOT CLEAR AND CONFUSING?
Why submitting a partial claim (pays by my spouse’s insurance is so NOT CLEAR AND CONFUSING?
Service
Great
They don't pay. Stay away. Bad service.
They don't pay. Stay away. Bad service.
Awful customer service
Nothing ever happens. They escalate issues to there priority team and never hear back. Don’t get to claims in a timely manner and no explanation if not accepted. Sunlife was far superior
Frustrating
I’ve been waiting months for a response to a routine drug claim. Called 6-7 times and numerous emails. Each time the person says it’s under review but has no information. They appear to use AI recklessly and there is no human involvement and consequently no accountability.
Very Disappointed
I’ve had this app for a long long time and now it tells me to update but when I try and go tot the App Store there’s nothing that says UPDATE. What it does tell me is to click on the OPEN and nothing happens after that other than a black screen with the Manulife logo.
Can not even use under OS18.6
Can not even use under OS18.6 if you phone is not latest to support this version. That sucks.
HCS payments
Manulife’s HSA process is broken and painful.
App stopped working
The phone asks for Manulife app update when opening it. But even after update, it never works.
Hillol
Trying to open my app but it’s showing app has been updated. But the new update is not being downloaded from App Store or being updated. I have my money in the app and now not able to get in. What’s going on?
So hard to send stuff
Always frustrating when you need to send files, and then you wait to see if you did the right thing.
Link for update need a link from older version
Could not update when diverted to update page
