Poor app
The app does not open, you download and you can’t get access or the app does not remember your password. This is not good at all. What is the point that you can’t access and need for medical care
App não funciona
Normalmente fica apenas a fazer load eternamente. O site online é desesperante de usar no telemóvel, pois está todo desformatado e fica preso em loops sem sentido que obrigam a repetir operações imensas vezes. É tenebroso navegar em qualquer formato, precisa de várias melhorias urgentes
Falta um UX na equipa
Não conseguimos atualizar o número do telemóvel e acessar nossos dados,
BUG
A aplicação fica a carregar e não sai disso. Grande Bug
Não abre
Não funciona
Última atualização
Simplesmente não abre
Cansa.
Fiz a atualização, tive que mudar de senha e o código enviado para o telemóvel sempre dá como errado. Eu preciso usar e não consigo. Cansa fazer tantos procedimentos para absolutamente nada!
Claims do not work
The app has stopped working in claims, the continue button does not react anymore. Customer service has not reacted. Disappointing
Very bad
Slow and inconsistent, functions work one week then not the next. Rather shocking for a health care application.
App Never Works
We can never use the app to book appointments. It’s been broken for weeks.
Slow app and does not fit to the screen
Slow
A App não abre
Fica o ecrã branco e não sai disso
Aplicação sempre aparece com tela em branco impossível acessar
0
Doesn’t work properly
Sometimes it even could not be open. So I see just white screen and nothing else
Não funciona com a nova atualização
O app não abre desde a nova versão da atualização
BUG BUG
A aplicação abre com tela em branco!!! Nada funciona! Nao tem QA para testar isso antes?
doesn’t work
I see a black screen when opening the app. Very advanced.
It doesn’t work well
It is slow, it loads information slowly and it breaks. Right now I haven’t been able to open it for several days.
the worst healthcare app
Trying to submit a claim using this app is a nightmare. Often results in spurious error messages asking to repeat the claim process - just to discover that the previous entry was actually recorded. This results in duplicate claims that are handled by an apparently already overstretched claims processing department. It takes several weeks, even months to get claims processed, often incorrectly which brings you back on square one.
If you receive an email request for additional information, there is no way to respond to it by attaching requested documentation by responding to the email or using the app. Instead, the customer service advises to create a new claim, which takes another few weeks/months to process.
The level of competency of people who designed, implemented and tested this app is highly questionable since this app is bringing more confusion into the claim processing.
I am certainly not happy with AdvanceCare service and will be looking for another provider next year.
If you receive an email request for additional information, there is no way to respond to it by attaching requested documentation by responding to the email or using the app. Instead, the customer service advises to create a new claim, which takes another few weeks/months to process.
The level of competency of people who designed, implemented and tested this app is highly questionable since this app is bringing more confusion into the claim processing.
I am certainly not happy with AdvanceCare service and will be looking for another provider next year.
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Não funciona
Tarda muito para abrir!
