Horrible and impracticable
I live overseas and every time I pay a bill or change my password, an sms gets sent to my Greek mobile. I DONT LIVE IN GREECE, yet you won’t accept my Australian number or other form. This is 2026. Get with the program!!!
Buggy terrible costly app. Avoid
Alpha bank is for years failing to transform to real usable digital. Every time I use this I fail to login and it takes me into loops of authentication that are impossible to resolve. In the end the transactions are paid for and it doesn’t work on weekends of holidays. I would avoid at all costs. Deleted
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Major Security Flaw
After viewing my account details this morning, I went to log off as usual.
Instead of logging off, the app switched so I could view someone else’s account.
Can others view my account?
This needs fixing ASAP!
Good thing I’m honest, the account I viewed had lots of money.
Instead of logging off, the app switched so I could view someone else’s account.
Can others view my account?
This needs fixing ASAP!
Good thing I’m honest, the account I viewed had lots of money.
Εξαιρετική Εξυπηρέτηση Πελατών
Αντίθετα από άλλες ελληνικές τράπεζες, η Alpha ανταποκρίνεται αμέσως.
update details bug
Hey, update the app please as there is currently a bug that asks for personal details update via taxis and it gets stuck to a login loop where I receive a ton of pin texts to verify and then because of the amount of times i tried to login ( not me your system) it gets locked out because of three unsuccessful tries!! I mean come on? also the other annoying thing your app does is asking for password reset when your in a middle of a transaction ? really? like really really? you could give the option to postpone for later ?!!!
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Fully Functional but 0 in the Looks Department
As the title says
Ειλικρινά, το chat gpt έγραψε κώδικα για τέτοιο απαίσιο app?
Ότι χειρότερο υπάρχει. Η άλφα είναι ούτως ή άλλως από τις χειρότερες τράπεζες και το app αυτό είναι επιεικώς κακό completely outdated design, spamming the living ish out of me with OTPs and stuff, it’s laggy, it’s not organized, εμετός
No direct email
No direct contact like emails to ask questions for us foreign bankers, alpha bank
Μια χαρά εφαρμογή
Η εφαρμογή είναι άψογη και πραγματικά μου έχει λύσει τα χέρια. Απολύτως κανένα πρόβλημα . Θα βοηθούσε όμως ακόμα περισσότερο αν υπήρχε κάποιο μέρος όπου θα κατηγοριοποιούνται τα έξοδα ανάλογα με την προέλευση τους Ευχαριστώ
Response from developer
Σας ευχαριστούμε για το σχόλιό σας. Προσπαθώντας διαρκώς να βελτιώνουμε την εφαρμογή μας, θα λάβουμε σοβαρά υπ’ όψιν την πρότασή σας σε επόμενη αναβάθμιση της εφαρμογής μας.
Βαθμολογία
Η χειρότερη εφαρμογή που έχω δει στη ζωή μου η πιο φτηνιάρικη εφαρμογή στον κόσμο
very good
very good
Buggy untested app. Avoid
This is just another example of really buggy banking app that gives you frustration and poor user experience from. They Reset your password every few of months so it’s impossible to get in. Half the times password reset doesn’t work when you can’t remember your username because it’s 15 digit number (gosh!). Then try to make a transfer! Absolute nightmare that you pay for on the top, if it ever works!
Well it’s 2024, challenger banks are coming for you Alphabank.
Well it’s 2024, challenger banks are coming for you Alphabank.
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Overall poor for a European bank
Might be good for Greece, not sure though if that good, Eurobank’s is on a different level and have not used NBG and Piraeus
For European standards is by far the worst I have used. Bad performance, unfriendly UI and multiple clicks required for a user to achieve task when in other EU bank apps it’s done in half the time effort.
As for the push notifications for approval when redirected from other providers it never works.
Fundamental issues of getting codes when using non Greek numbers, still using viber - obsolete practices. Even worse when in Greece with foreign mobile number not even Viber works and customer success evidently don’t have a triage/troubleshoot plan, they blame the foreign provider
For European standards is by far the worst I have used. Bad performance, unfriendly UI and multiple clicks required for a user to achieve task when in other EU bank apps it’s done in half the time effort.
As for the push notifications for approval when redirected from other providers it never works.
Fundamental issues of getting codes when using non Greek numbers, still using viber - obsolete practices. Even worse when in Greece with foreign mobile number not even Viber works and customer success evidently don’t have a triage/troubleshoot plan, they blame the foreign provider
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it does not resend code.
resend code does not work. It does not work for sms or viber
Σκουπίδια εφαρμογή
Πως είναι δυνατόν να φτιάχνεται μια εφαρμογή και να μην σκέφτεστε τις ανάγκες του πελάτη;; Μόνο ότι βολεύει σε σας; Ανεβάζω το Ε1 ΜΟΝΟ σε PDF που ζητάει για τη δημιουργία νέου λογαριασμού και μου λέει ότι ο τύπος φακέλου δεν αναγνωρίζεται 🤣🤣. Γιατί ρε ντουγάνια μόνο σε PDF? Μια φωτό δηλ δεν κάνει; Και γιατί δεν το αναγνωρίζει;; Πληρώσατε φυσικά εκατομμύρια για να γλιτώσετε του μισθούς των υπαλλήλων και για διώχνετε πελάτες 👍
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Terrible navigation
Can’t you hire a UX designer and make an app that makes sense? Thanks…
The bank
Great, great great
EU only
The promo says in English that I can create a new bank account with this app. After going through all registration steps it asks to upload my passport — and only EU countries are available. If they don’t support non EU citizens they could’ve stated it from the beginning!
Worst banking app I’ve used
I can’t think of one thing I’ve tried to do that worked smoothly. And now logging in issues make it virtually impossible to use, to the point of considering I probably have to change banks - only unfortunately everyone in Greece seems to do business with Alpha almost exclusively which makes them convenient for settling up direct debits etc.
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UX from the dark ages
So every 3 months it will require password change (any new types of security you should know about guys? TSB has never asked me to update it and I have an account with them 12 years). Then requires you to enter a new password and confirm it (so adding 2 steps) and THEN it decides your current password is incorrect 🤔 So adding up to …entering various passwords for an eternity. When the current password is incorrect there is no direction as you what you are supposed to do. Just the same page expecting you to add a password. All of this when you have activated face recognition 😳and you have various other pins and account numbers to remember.
End result I’m locked out of my account? Or am I not? Who knows. In any case I have no idea what to do but can’t access it
End result I’m locked out of my account? Or am I not? Who knows. In any case I have no idea what to do but can’t access it
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